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Added 3 mins ago
Staff Machine Learning Engineer - Edge AI
Samsara
Remote, United States
…ML infrastructure for Samsara. As a Staff Machine Learning Engineer, you will be working with petabyte-scale sensor, diagnostic, video, and text data to solve critical problems for Physical…
Added 3 mins ago
Lead AI and Data Science Engineer II
Deloitte
Birmingham, AL
Utilize Machine Learning Operations (MLOps) pipelines, including knowledge of containerization (Docker) and CI/CD for training and deploying models.
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Senior Software Engineer (Institutional, Financing)
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As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 3 mins ago
Director - Customer Response Engineering
Trellix
Montgomery, AL
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 3 mins ago
Mechanical Engineer, Data Center Operations Engineering
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Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
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Meta
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Meta is looking for a forward thinking Network Operations Engineer to support delivery of field services as part of our Edge and Network Services (ENS) team. Ideal candidate to possess…
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Network Operations Engineer
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Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
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Autonomous Systems Project Engineer
PPT Solutions, Inc.
Huntsville, AL
PPT Solutions is looking for an Autonomous Systems Project Engineer in the Launched Effects platforms!
Added 4 mins ago
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Staff AI & Data Engineer – Databricks
Eliassen Group
Montgomery, AL
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 9 mins ago
Senior Software Developer - Environmental Services
Burns & McDonnell
Kansas City, MO
…in-depth analysis of software errors, identify root causes and engineer robust solutions to improve application stability and performance. The role will also provide comprehensive status…
Added 15 mins ago
Snr Cybersecurity Consultant Engineer (Architecture, Infrastructure and Remediation)
LevelBlue LLC
United States
…business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic…
Added 17 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Lansing, MI
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 22 mins ago
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Security Engineer, Vulnerability Management
Jobgether
Remote, United States
- $200,000 to $300,000 USD / year
The Security Engineer, Vulnerability Management will build and operate a comprehensive vulnerability management and security operations program for a growing technology platform. In this…
Added 27 mins ago
Staff Mobile Engineer - Promo
Hard Rock Digital
Remote, United States
We’re looking for a Staff Mobile Engineer to own technical direction for mobile experiences within the Promos domain, working within our shared React Native platform and contributing to…
Added 27 mins ago
Data Center Technician II
Google
Saint George, SC
…similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician,…
Added 33 mins ago
Cyber Security AI Engineer 4
St. Luke's Health System
Boise, ID
The Cyber Security AI Engineer 4 serves as the organization’s senior technical authority for AI security, leading the strategy, architecture, governance, and technical standards necessary…
Added 33 mins ago
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Staff AI & Data Engineer – Databricks
Eliassen Group
Boise, ID
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 50 mins ago
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Senior Machine Learning Engineer
Jobgether
Remote, United States
- $134,400 to $168,000 USD / year
The Senior Machine Learning Engineer will develop and scale advanced machine learning solutions that transform complex operational data into accurate, reliable customer experiences. In this…
Added 1 hour ago
Senior Network Engineer, Google Enterprise Network
Google
Austin, TX · Thornton, CO
Experience with enterprise data center network design and operations in a global environment.
Added 1 hour ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Juneau, AK
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
Senior Staff Software Engineer, Android & IoT
Jobgether
Remote, United States
This is a senior technical leadership opportunity for an experienced software engineer to shape the architecture and evolution of products that support large-scale connected device…
Added 1 hour ago
Integration System Engineer IV
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Integration System Engineer IV based in the United States.
Added 1 hour ago
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Field Implementation Engineer
Jobgether
Remote, United States
- $95,500 to $149,200 USD / year
The Field Implementation Engineer will play a key role in modernizing aviation facilities and air traffic control systems across the country. This end-to-end engineering position involves…
Added 1 hour ago
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Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 1 hour ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales

Closed listing

Trellix

Director - Customer Response Engineering

Boise, ID, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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