Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 13 mins ago
Director - Customer Response Engineering
Trellix
Juneau, AK
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Added 27 mins ago
G
Water/Wastewater Engineer
GPAC
Raleigh, NC
- $90,000 to $150,000 USD / year
…real‑world infrastructure. We need a passionate Water/Wastewater Engineer who wants to lead, innovate, and grow alongside industry…
Added 46 mins ago
Senior Networking Engineer, WBB Platform, GGN WANForms
Google
Thornton, CO
As a WAN Building Block (WBB) Platform, Google Global Networking (GGN) WANForms Network Engineer, you will be responsible for defining and qualifying platforms and solutions for scaling…
Added 51 mins ago
VN
Assistant Chief Operator - Wastewater
Veolia North America
Chatham, MA
- $39 to $41 USD / hour
…suspected malfunctions and variances to Chief. Interprets field/lab tests (chemical, physical and biological) to adjust process setpoints for permit compliance. Assists with lab testing and…
Added 52 mins ago
VN
Project Engineer
Veolia North America
Boston, MA
- $75,000 to $85,000 USD / year
We are seeking an energetic and self-motivated Project Engineer to join our energy services Boston team. In this role, you will be responsible for the survey, design, installation…
Added 52 mins ago
Agentic automation, Frontier AI
Lilly
Boston, MA
You will engineer the connective tissue between Agentic AI and physical lab systems building practical integrations with robotic platforms, analytical instruments, and data pipelines.…
Added 2 hours ago
Live Fire Structures Test & Evaluation Engineer (Associate, Experienced or Senior)
The Boeing Company
Berkeley, MO
Boeing is seeking a Live Fire Structures Test & Evaluation Engineer (Associate, Experienced or Senior) , to work in the Structures and Mechanical Test (STR) capability as part of the…
Added 2 hours ago
Specialist, Software Engineer
L3Harris Technologies
Salt Lake City, UT
L3Harris is actively seeking a highly motivated and dynamic individual to join our team as a Software Engineer for the System Software Integration and Test Team. In this role, you will…
Added 2 hours ago
G
Water/Wastewater Engineer
GPAC
Charlotte, NC
- $90,000 to $150,000 USD / year
…real‑world infrastructure. We need a passionate Water/Wastewater Engineer who wants to lead, innovate, and grow alongside industry…
Added 3 hours ago
Software Lead Engineer
GE Aerospace
Evendale, OH
The Software Lead Engineer is the technical lead for embedded engine control software. You'll own the design of highly complex modules, critical components, or a whole software product, and…
Added 3 hours ago
Product Engineer I
PARKER HANNIFIN CORPORATION
Ravenna, OH
…releasing of design layouts, and detail drawings. - Coordinate lab testing as it relates to the product being designed. Initiate, evaluate, and analyze results of test programs on assigned…
Added 3 hours ago
Associate Gear Engineer
Dana Automotive Sytems Group LLC
Maumee, OH
Added 3 hours ago
Senior Network Engineer, Robotics, Enterprise Engineering, DeepMind
DeepMind
Mountain View, CA
…transformative inventions. At Google DeepMind, we are a pioneering AI lab with exceptional interdisciplinary teams focused on advancing AI development to solve complex global challenges and…
Added 3 hours ago
EMI/C Systems Engineer - Level 5
CORP-Corporate Office
United States
Northrop Grumman’s Space Systems Sector is seeking an EMI/C Systems Engineer – Level 5 to join our team in Redondo Beach, CA.
Added 3 hours ago
EMI/C Systems Engineer - Level 3 or 4 (AHT)
CORP-Corporate Office
United States
Northrop Grumman’s Space Systems Sector is seeking an EMI/C Systems Engineer – Level 3 or 4 to join our team in Redondo Beach, CA. This position can be filled at either Level 3 Principal…
Added 3 hours ago
M
Solution Architect, AI Business Solutions and Agents
Microsoft
United States
- $124,500 to $231,700 USD / year
Create and maintain partner-facing IP: reference architectures, solution accelerators, sample agents, lab environments, workshop and bootcamp content, and delivery guides.
Added 4 hours ago
Laboratory Service Engineer 3
Lam Research
Fremont
As a Laboratory Service Engineer at Lam, you're a pivotal force in maintaining and upgrading equipment in our applications lab. It’s not the typical lab; you’ll be hands-on with…
Added 4 hours ago
Laboratory Service Engineer 3
Lam Research
Fremont
Lam Research is seeking a highly motivated Lab service engineer 3 position, to join the Corporate Metrology Lab. This role focuses on advanced 3D Tomography (3DT), and FIB-SEM…
Added 4 hours ago
Laboratory Service Engineer 3
Lam Research
Fremont
Lam Research is seeking a highly motivated Lab service engineer 3 position, to join the Corporate Metrology Lab. This role focuses on advanced 3D Tomography (3DT), and FIB-SEM…
Added 4 hours ago
Cybersecurity Engineer
SemiAnalysis
New York City, NY · San Francisco, CA · Chicago, IL
SemiAnalysis is hiring its first dedicated Cybersecurity Engineer, covering both SemiAnalysis and Citrini. You will own the security of two research businesses end to end: our paywalled…
Added 4 hours ago
CO
Civil Engineering Technician I/II/III - Capital Projects Engineering- CPE
City of Santa Rosa
Santa Rosa, CA
- $47.1 to $57.19 USD / hour
Added 4 hours ago
Field Service Engineer II (Bulk Elemental Analysis)
ThermoFisher Scientific
Phoenix, AZ
…Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.),…
Added 5 hours ago
Mechanical Design Engineer (Ohio)
PHNX Materials
Eastlake, OH
…groundwater. PHNX was founded by Stanford, Tesla, and national lab alumni, backed by Trust Ventures, Overture, and KdT, and sponsored by the U.S. Department of War and the U.S. Department…
Added 5 hours ago
G
R&D Engineer II / Senior R&D Engineer - Medical Devices
GPAC
Tampa, FL
- $80,000 to $130,000 USD / year
An established medical device manufacturer in Mecklenburg County, NC is hiring an R&D Engineer II / Senior R&D Engineer to design and develop Class II and Class III medical devices across…
Added 5 hours ago
G
R&D Engineer II / Senior R&D Engineer - Medical Devices
GPAC
Pittsburgh, PA
- $80,000 to $130,000 USD / year
An established medical device manufacturer in Mecklenburg County, NC is hiring an R&D Engineer II / Senior R&D Engineer to design and develop Class II and Class III medical devices across…

Trellix

Director - Customer Response Engineering

Juneau, AK, United States

Base Pay Range: $225K-275K.

Apply About employer

Applications open in a new tab.

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Original job description

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

Apply About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job