Jobs in the United States

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Added 2 mins ago
Senior Storage Engineer
Runware
San Jose, CA
Runware is the AI inference platform that builds and runs its own infrastructure, end to end. Our Sonic Inference Engine has served more than 20 billion requests for over 1 million…
Added 2 mins ago
Senior Storage Engineer
Runware
San Francisco, CA
Runware is the AI inference platform that builds and runs its own infrastructure, end to end. Our Sonic Inference Engine has served more than 20 billion requests for over 1 million…
Added 2 mins ago
Principal Engineer, Model Performance
Runware
San Francisco, CA
Runware is the AI inference platform that builds and runs its own infrastructure, end to end. Our Sonic Inference Engine has served more than 20 billion requests for over 1 million…
Added 2 mins ago
Principal Engineer, Model Performance
Runware
San Jose, CA
Runware is the AI inference platform that builds and runs its own infrastructure, end to end. Our Sonic Inference Engine has served more than 20 billion requests for over 1 million…
Added 2 mins ago
Senior Storage Engineer
Runware
Palo Alto, CA
Runware is the AI inference platform that builds and runs its own infrastructure, end to end. Our Sonic Inference Engine has served more than 20 billion requests for over 1 million…
Added 2 mins ago
Senior Systems & Infrastructure Engineer
GEM Technologies
NY · New York, NY
GEM Technologies is looking for an experienced Senior Systems & Infrastructure Engineer who enjoys solving difficult technical problems and taking ownership of them through resolution.
Added 4 mins ago
Lead Information Security Engineer - Red Team
Lumen
Carson City, NV
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 14 mins ago
Field Ops Engineer II - Phoenix, AZ, Los Angeles, CA, Dallas, TX, Denver, CO
Lumen
Denver, CO
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
Added 14 mins ago
Production Network Engineer, Design
Meta
Denver, CO
The Network Infrastructure team is responsible for designing, building, and operating one of the largest networks in the world. Networking is at the core of all Meta products and…
Added 20 mins ago
SC
Principal Consultant
Softchoice Corporati
Denver, CO
- $158,720 to $198,400 USD / year
Added 21 mins ago
Microprocessor Cache Verification Design Engineer
Advanced Micro Devices, Inc
Fort Collins, CO
…and gaming business. We are looking for a cache verification engineer to join this innovative team as a technical contributor. They will build their expertise as they help the team deliver…
Added 25 mins ago
Lead AppSec Engineer
Gartner
Irving, TX · Stamford, CT
The Lead Security Engineer will be responsible for supporting Gartner’s AppSec function. This individual will play an integral role in, executing daily vulnerability Assessments functions;…
Added 32 mins ago
Associate Manager, AI & Agentic Engineering - AIOps/LLMOps Engineer
Avanade Inc. Company
United States
Help shape how enterprise AI runs in the real world. As an AIOps/LLMOps Engineer, you'll build the automation, observability, and operational foundations that move generative AI solutions…
Added 32 mins ago
Lead Web Engineer
Genki
Remote, United States
We're hiring a Lead Web Engineer to own the technical direction of all our internal and public web projects: unify what's grown organically, and build the foundation for what comes next.…
Added 52 mins ago
SU
Director of Information & Security (DOIS)
Stanbridge University
Irvine, CA
- $120,000 to $160,000 USD / year
…& Security (DOIS) to lead the institution’s cybersecurity, infrastructure, systems governance, and enterprise technology operations. This leadership role is responsible for safeguarding…
Added 57 mins ago
Technical Program Manager III, Media Security, Google Data Centers
Google
Sunnyvale, CA · Austin, TX · Reston, VA · Pryor, OK
The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled…
Added 58 mins ago
Network Engineer III
Deloitte
Pittsburgh, PA · Philadelphia, PA
Our Enterprise Networks practice, part of Hybrid Cloud Infrastructure within AI & Engineering, helps clients architect, modernize, and operate the network foundation that underpins their…
Added 1 hour ago
Network Systems Engineer
Cambrex
High Point, NC
The Network Systems Engineer is responsible for the design, implementation, optimization, and support of enterprise network infrastructure across Cambrex’s multi-site, global environment.…
Added 1 hour ago
Staff Software Engineer, Site Reliability Engineering
Google
Sunnyvale, CA · Kirkland, WA
Much of our software development focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the SRE team, you’ll have the opportunity to…
Added 1 hour ago
Lead Discipline Field Engineer - CSA DMD
Bechtel
Dahej, IN
…jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner…
Added 1 hour ago
Applied ML Engineer - Model R&D
Jobgether
Remote, United States
We are looking for a hands-on Applied ML Engineer to bridge the gap between machine learning research and production-ready engineering systems. In this role, you will transform experimental…
Added 1 hour ago
AI Security Senior Manager
Deloitte
Saint Louis, MO
…expertise with the acumen to guide technical teams across Data, Infrastructure, Identity, Security Operations and Application Security. You will lead teams, shape strategic solutions during…
Added 1 hour ago
AI Security Senior Manager
Deloitte
Kansas City, MO
…expertise with the acumen to guide technical teams across Data, Infrastructure, Identity, Security Operations and Application Security. You will lead teams, shape strategic solutions during…
Added 2 hours ago
Software Engineer II- Full-stack Developer
Deloitte
Saint Louis, MO
Software Engineer II, AI & Engineering/Engineering as a Service
Added 2 hours ago
Software Engineer II- Full-stack Developer
Deloitte
Kansas City, MO
Software Engineer II, AI & Engineering/Engineering as a Service

Closed listing

Trellix

Director - Customer Response Engineering

Juneau, AK, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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Jobs in the United States