Find work in the United States.

6,265,094 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
HD
Industrial Engineer
Hunter Douglas
Broomfield, CO
- $97,000 to $105,000 USD / year
The Industrial Engineer plays a critical role in optimizing manufacturing operations by designing efficient plant layouts, improving process flows, and establishing accurate labor and…
Added 1 min ago
P
Manufacturing Project Engineer
Philips
Plymouth, Minnesota, United States, MN
- $101,000 to $160,000 USD / year
Lead production transfers between manufacturing sites and suppliers, coordinating process development, equipment readiness, qualification, and release to meet project timelines and…
Added 1 min ago
Cloud Architect-Forward Deployed Engineer (FDE)
Oracle
St. Louis, MO
Oracle is seeking experienced cloud architects and infrastructure engineers to join an elite team supporting the U.S. Intelligence Community. As a Forward Deployed Engineer (FDE), you will…
Added 2 mins ago
Manufacturing Control Engineer (Onsite - Eagan, MN)
USA SOLVENTUM US LLC
MN
…game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their…
Added 3 mins ago
Sr. Corporate Engineer, Electrical
Florida Crystals / ASR Group
Home Office, FL
The Sr. Corporate Engineer - Electrical provides technical leadership and guidance for electrical infrastructure across ASR Group’s North American manufacturing sites. The role focuses on…
Added 3 mins ago
Forward Deployed Engineer
DigiCert
Remote, United States
Embed and find the work. Sit with business users, understand and map their workflows, data, and systems, and find where AI accelerates growth or saves the most time and money.
Added 4 mins ago
Advanced Process Support Engineer, Pumps/Cyclones/Valves
FLSmidth Inc.
United States
Digital solutions: Support the deployment, configuration, and customer adoption of Krebs OSA and other PCV digital and monitoring products. Interpret process data and translate findings…
Added 4 mins ago
Senior Software Engineer
Raydar
Remote, United States
- Build and scale backend systems that process high-value transactions at volume.
Added 4 mins ago
Senior Project Manager
CEL - Critical Power
Wilmington, VA
CEL Critical Power is an Irish-based manufacturer, distributor, and exporter of electrical switchgear, controls, and related products and services, with a 40-year track record, focused on…
Added 5 mins ago
Engineer I QA Design - Orthobiologics
Arthrex
Naples, FL
Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. We are actively searching for an Engineer I, QA Design -…
Added 6 mins ago
SC
AI Engineer
Smart Circle International
Remote, United States
- $100,000 to $120,000 USD / year
The AI Engineer will support the design, building, and maintaining of AI-powered solutions across the organization, including AI agents for our analytics and customer success teams. You’ll…
Added 7 mins ago
FE
Electronics Test Engineer II
Form Energy, Inc
Berkeley, CA
- $97,221 to $121,518 USD / year
Form Energy is hiring a Electronics Test Engineer II for the AMU (Auxiliary Management Unit) to join our BMS Test team. In this role, you will be responsible for executing design…
Added 7 mins ago
Identity & Access Management (IAM) Engineer
Backblaze External Website
Remote, United States
…built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy…
Added 8 mins ago
Lead Software Engineer - ServiceNow
JPMC page
San Francisco, CA
As a Lead Software Engineer at JPMorganChase within the Infrastructure Platform ServiceNow IT Service Management , you are an integral part of an agile team that works to enhance, build,…
Added 8 mins ago
Automation Engineer
Unisys Corporation
Remote, United States
We are seeking a motivated Automation Engineer with 3-5 years of experience to identify and eliminate repetitive manual work across our Steady State teams (Windows, Linux, Storage, and…
Added 8 mins ago
Automation Engineer
Unisys Corporation
Remote, United States
We are seeking a motivated Automation Engineer with 3-5 years of experience to identify and eliminate repetitive manual work across our Steady State teams (Windows, Linux, Storage, and…
Added 9 mins ago
A
Principal Engineer, Salesforce
AbbVie
North Chicago, IL
- $124,500 to $236,500 USD / year
AbbVie US Commercial Business Technology Solutions (BTS) is seeking a Principal Engineer, Salesforce to join the Patient Services & Consumer Marketing Technology Services and Architecture…
Added 11 mins ago
Continuous Improvement Engineer
Mars
Lewisburg, OH
Support the data integrity and Standard Running Condition (SRC) process for the site
Added 11 mins ago
Service Management Platform Engineer
Compeer Financial
Bloomington, IL · Lakeville, MN · Sun Prairie, WI · Mankato, MN
Partners with process owners, analysts, engineers, architects, cybersecurity, data, vendors, and business stakeholders to refine requirements, evaluate options, manage dependencies, and…
Added 11 mins ago
Staff Technical Program Manager, IT Audit & Governance
MongoDB
Austin, TX
This role is about accountability and execution. You'll work with cross-functional IT leaders across Infrastructure, Engineering, Security, Cloud, Enterprise Applications, and Business…
Added 11 mins ago
P
Quality Engineer II - Catheters
Penumbra
Roseville, CA
- $85,000 to $114,000 USD / year
The Quality Engineer II develops and implements appropriate quality system elements to ensure the high-quality level of new and existing products as well as their compliance with applicable…
Added 12 mins ago
Research Engineer 6 - TL, Messaging Algorithms
Netflix
Los Gatos
Drive cross-functional partnerships with Merchandising, Product, Engineering, and Data Science & Engineering to align ML capabilities with business priorities
Added 12 mins ago
Sr CRM Account Executive - Commercial Select
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 12 mins ago
Sr. CRM Prime Account Executive - Business Services
ServiceNow
New York, NY
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 12 mins ago
Sr. Director, AMS Head of CEG Operations
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…

Closed listing

Trellix

Director - Customer Response Engineering

Juneau, AK, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job