Jobs in the United States

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Added 20 mins ago
NI
Advanced Manufacturing Research Scientist
National Institute of Standards and Technology
Gaithersburg, MD
- $85,447 to $133,142 USD / year
…national priority, including manufacturing, construction, and cyber-physical systems. By anticipating and meeting the measurement science and standards needs of these industries, the…
Added 22 mins ago
Simulator Technician (Engineer Systems 2) - 31136
Huntington Ingalls Industries
Nellis AFB, NV
What You Must Have · Must have excellent communication, interpersonal and presentation skills
Added 31 mins ago
Cyber Security Engineer
L3Harris
Columbia, MD
Must have experience with security requirements analysis and specification generation · Must have a successful track record in planning, executing, and tracking personal task assignments
Added 31 mins ago
Senior Network Services Architect
Leidos
Bethesda, MD
Architect and continuously optimize connectivity, routing, and security between FDA's on-premise data centers (White Oak, Ashburn, NCTR) and FDA's AWS, Azure, and Google Cloud Platform…
Added 31 mins ago
Engineer Packaging
Northrop Grumman
Baltimore, MD
Northrop Grumman Mission Systems is a trusted provider of mission-enabling solutions for global security. We have a wide portfolio of secure, affordable, integrated, and multi-domain…
Added 53 mins ago
M
Senior Software Engineer
Microsoft
WA · DC · Redmond, WA · Washington, DC · Redmond · Washington
- $119,800 to $261,000 USD / year
The Trust and Integrity Protection (TrIP) team supports the company's overall security mission by providing key security services that help protect systems, services and data. We are…
Added 1 hour ago
Information System Security Officer (ISSO) - Classified Cyber Security Sr
Lockheed Martin
Littleton, CO
Ensure compliance to governing documents and security policies and assist in regulatory periodic assessments. Implements and tests state-of-the-art secure operating systems, networks, and…
Added 1 hour ago
Modeling & Simulation Integrator / Operator (Engineer Sys Mod Sim 3-5) - 28589
HII
Colorado Springs, CO
Must have a minimum of five (5) years of joint M&S planning experience in a Combat Support Agency, Combatant Command, or Joint Staff level · Must have practical experience in the application of M&S tools for the planning and execution of joint wargames and/or exercises
Added 1 hour ago
J
Senior Engineer, Cyber Engineering
Jobgether
Remote, United States
- $160,000 to $175,000 USD / year
We are seeking a highly skilled Senior Engineer, Cyber Engineering to design, develop, and operate scalable security infrastructure across enterprise, cloud, network, and endpoint…
Added 2 hours ago
Reverse Engineer - Android
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Reverse Engineer - Android based in the United States.
Added 2 hours ago
Sr. Specialist, Integration & Test Engineer (Reliability & Maintainability)
L3Harris
Greenville, TX
…technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 2 hours ago
Manager Systems Engineering
L3Harris
Richardson, TX
…technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
Added 2 hours ago
GA
Director, Architecture and Data
GE Aerospace
Houston, TX
- $152,000 to $202,000 USD / year
Build the security and authorization path into the architecture by default: secure-architecture review that feeds Authority to Build (ATB), and data-classification, export-control, and risk…
Added 2 hours ago
Lead Director - Security Operations Center (SOC)
CVS Health
Austin, TX
As the leader of the SOC function, this role is accountable for building and maturing security operations capabilities that balance security, scalability, and business agility. The Lead…
Added 3 hours ago
Security Architect (US Remote)
Navis LP
Remote, United States
Professional Certifications: One or more preferred: CISSP, CCSP, CISSP-ISSAP, SABSA, or a cloud security certification (for example, AWS Certified Security Specialty or Microsoft Certified:…
Added 4 hours ago
Senior Pre-Sales Solution Engineer
Jobgether
Remote, United States
…steps. Our partner is looking for a Senior Pre-Sales Solution Engineer based in the United…
Added 4 hours ago
Network Engineer Principal
GD Information Technology, Inc.
United States
The Network Engineer Principal must have:
Added 5 hours ago
Engineering Associate III
Lower Colorado River Authority (LCRA)
Austin, TX
Communicate with the Information Security Manager regarding cyber security concerns or actual incidents.
Added 5 hours ago
Cyber Full-Stack Technical Software Engineer
Deloitte
Kansas City, MO
Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Deloitte's Cyber team helps our clients navigate the ever-changing threat landscape. We…
Added 6 hours ago
Cyber Full Stack Senior Consultant
Deloitte
Kansas City, MO
…aligned to Sarbanes-Oxley (SOX), Payment Card Industry Data Security Standard (PCI DSS), Federal Financial Institutions Examination Council (FFIEC), Health Insurance Portability and…
Added 6 hours ago
Cyber Full Stack Manager
Deloitte
Kansas City, MO
Added 6 hours ago
Cyber Forward Deployed Engineer - Manager
Deloitte
Kansas City, MO
Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Deloitte's Cyber team helps our clients navigate the ever-changing threat landscape. We…
Added 8 hours ago
Information Systems Security Engineer - TS/SCI
Parsons Corporation
Centreville, VA
We are seeking a highly skilled Information Systems Security Engineer (ISSE) / Cyber Systems Engineer to support our Department of Defense (DoD) system.
Added 8 hours ago
AV Programming/Commissioning Engineer 3 - Tysons, VA
M. C. Dean
Tysons, VA
M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex…
Added 8 hours ago
Zero Trust C2C Engineer
BOOZ, ALLEN & HAMILTON, INC.
Arlington, VA
As a systems engineer on our team, you have the chance to design a varied set of cybersecurity solutions in support of defending our nation's critical infrastructure and federal assets.…

Closed listing

Trellix

Director - Customer Response Engineering

Juneau, AK, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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Work requirements

Jobs in the United States