Jobs in the United States

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Added 10 mins ago
Lead Information Security Engineer - Red Team
Lumen
Honolulu, HI
Red Team - Lead Information Security Engineer
Added 40 mins ago
FH
Civil Engineer (Highway) (PDP) (Direct Hire)
Federal Highway Administration
Phoenix, AZ · Augusta, ME · Little Rock, AR · Vancouver, WA · Olympia, WA · Lakewood, CO · Salt Lake City, UT · Washington, DC · Bismarck, ND · Carson City, NV · Trenton, NJ · Austin, TX · Harrisburg, PA · Columbus, OH · Salem, OR · Lansing, MI
- $50,460 to $90,540 USD / year
To qualify for the GS-07 on Experience, you must have at least one year of experience equal or equivalent to the GS-05 it must include: · To qualify for the GS-09 on Experience, you must have at least one year of experience equal or equivalent to the GS-07 it must include:
Added 40 mins ago
UA
SUPERVISORY INTERDISCIPLINARY
U.S. Army Cyber Command
Fort Huachuca, AZ
- $133,233 to $182,092 USD / year
…through the COR. | Directs rapid service restoration for critical network/System outages, implementing immediate workarounds and permanent engineered fixes. | Leads strategic dispute…
Added 1 hour ago
Data Center Technician, Global Server Ops, 24/7 Operations, Third Shift
Google
Linton Hall, VA
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 1 hour ago
DevOps Engineer
Majestic Labs
Los Altos, CA
As a Senior DevOps Engineer reporting to the DevOps Manager, you will own the infrastructure our engineers use to build, test and run Majestic Labs’ AI servers. The environment is hybrid:…
Added 1 hour ago
Data Strategy & Governance -Director
PwC
Saint Louis, MO
What You Must Have
Added 1 hour ago
Data Strategy & Governance -Director
PwC
Kansas City, MO
What You Must Have
Added 1 hour ago
Principal Engineer, Model Performance
Runware
San Francisco, CA
As Principal Engineer, Model Performance, you will own how fast and how cheaply every model on Runware runs: diffusion and video generation, speech, 3D and LLMs, across 400,000+ models and…
Added 1 hour ago
Principal Engineer, Model Performance
Runware
San Jose, CA
As Principal Engineer, Model Performance, you will own how fast and how cheaply every model on Runware runs: diffusion and video generation, speech, 3D and LLMs, across 400,000+ models and…
Added 1 hour ago
Field Ops Engineer II - Phoenix, AZ, Los Angeles, CA, Dallas, TX, Denver, CO
Lumen
Denver, CO
-Lead or support telecom Disaster Recovery events, including hurricanes, wildfires, severe weather, and other natural or man-made events that impact network operations, facilities, and…
Added 1 hour ago
Production Network Engineer, Design
Meta
Denver, CO
Production Network Engineer, Design Responsibilities:
Added 1 hour ago
Sr. Software Engineer - Sensor (Hybrid, US)
CrowdStrike, Inc.
Sunnyvale, CA
CrowdStrike is seeking an Sr Engineer in Exposure Management Group for our Sensor team. This is a systems software role. You'll work close to the OS across multiple platforms, reason…
Added 2 hours ago
SU
Director of Information & Security (DOIS)
Stanbridge University
Irvine, CA
- $120,000 to $160,000 USD / year
Stanbridge University is seeking a strategic and hands-on Director of Information & Security (DOIS) to lead the institution’s cybersecurity, infrastructure, systems governance, and…
Added 2 hours ago
Senior Operational Excellence Process Engineer/Digital Champion
Millipore
Tamaqua, PA
Added 2 hours ago
Network Engineer III
Deloitte
Pittsburgh, PA · Philadelphia, PA
…expertise while expanding into adjacent domains. Our practitioners lead and support technical teams to assess, design, and deploy enterprise network solutions across campus, data center,…
Added 3 hours ago
LEAD AI ENGINEER CONSULTANT-INDIA
Lumen Technologies
HOME, IN
As a Lead AI Engineer Consultant, you will play a technical and strategic leadership role in driving enterprise‑scale analytics, Generative AI, and Agentic AI initiatives across business…
Added 3 hours ago
Software Engineer II- Full-stack Developer
Deloitte
Saint Louis, MO
Software Engineer II, AI & Engineering/Engineering as a Service
Added 3 hours ago
Software Engineer II- Full-stack Developer
Deloitte
Kansas City, MO
Software Engineer II, AI & Engineering/Engineering as a Service
Added 3 hours ago
CO
Network Director (Information Technology Executive 3)
Commonwealth of Pennsylvania
Harrisburg, PA
- $117,282 to $178,231 USD / year
Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week · In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania
Added 3 hours ago
Bilingual SIGINT Analyst - Lead
Spectrum Comm Inc
Riverside, CA
Ability to work on-site in Riverside, CA five days per week
Added 3 hours ago
Network Engineer IV
Saalex
Tidewater, VA
Saalex Corporation is seeking multiple Network Engineer IV in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on…
Added 3 hours ago
Network Engineer IV
Saalex
San Diego, CA
Saalex Corporation is seeking multiple Network Engineer IV in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on…
Added 3 hours ago
Cybersecurity Engineer III
Saalex
Tidewater, VA
The Cybersecurity Engineer III supports the Navy by designing, implementing, and securing enterprise IT and network systems in support of global Live Virtual Constructive (LVC)…
Added 3 hours ago
Cybersecurity Engineer III
Saalex
San Diego, CA
The Cybersecurity Engineer III supports the Navy by designing, implementing, and securing enterprise IT and network systems in support of global Live Virtual Constructive (LVC)…
Added 3 hours ago
Field Service Engineer II
Saalex
Tidewater, VA
The Field Service Engineer II supports the Navy by installing, maintaining, and troubleshooting IT, network, and hardware systems at fielded locations. This role focuses on hands-on…

Closed listing

Trellix

Director - Customer Response Engineering

Pierre, SD, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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Jobs in the United States