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Assistant Chief Operator - Wastewater
Veolia North America
Chatham, MA
- $39 to $41 USD / hour
The Assistant Chief Wastewater Operator serves as a lead for the wastewater treatment plant and collection system operations and maintenance. They are qualified to perform the complex…
Added 3 mins ago
Director - Customer Response Engineering
Trellix
Boston, MA
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Added 3 mins ago
Agentic automation, Frontier AI
Lilly
Boston, MA
…building highly optimized foundational platforms, streamlining lab operations through advanced technologies and data connectivity, and intentionally investing in novel technologies and…
Added 18 mins ago
Director - Customer Response Engineering
Trellix
Pierre, SD
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Added 1 hour ago
Live Fire Structures Test & Evaluation Engineer (Associate, Experienced or Senior)
The Boeing Company
Berkeley, MO
Boeing is seeking a Live Fire Structures Test & Evaluation Engineer (Associate, Experienced or Senior) , to work in the Structures and Mechanical Test (STR) capability as part of the…
Added 2 hours ago
Senior Network Engineer, Robotics, Enterprise Engineering, DeepMind
DeepMind
Mountain View, CA
6 years of experience in enterprise network engineering, design, and operations within an ISP or cloud/tech environment, working with vendors.
Added 3 hours ago
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Solution Architect, AI Business Solutions and Agents
Microsoft
United States
- $124,500 to $231,700 USD / year
Define guidance for production readiness: identity and access, security and governance, responsible AI, evaluation and observability, cost and consumption management, and ongoing operations.
Added 3 hours ago
Laboratory Service Engineer 3
Lam Research
Fremont
Lam Research is seeking a highly motivated Lab service engineer 3 position, to join the Corporate Metrology Lab. This role focuses on advanced 3D Tomography (3DT), and FIB-SEM…
Added 3 hours ago
Laboratory Service Engineer 3
Lam Research
Fremont
Lam Research is seeking a highly motivated Lab service engineer 3 position, to join the Corporate Metrology Lab. This role focuses on advanced 3D Tomography (3DT), and FIB-SEM…
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Field Service Engineer II (Bulk Elemental Analysis)
ThermoFisher Scientific
Phoenix, AZ
…Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.),…
Added 4 hours ago
Mechanical Design Engineer (Ohio)
PHNX Materials
Eastlake, OH
…groundwater. PHNX was founded by Stanford, Tesla, and national lab alumni, backed by Trust Ventures, Overture, and KdT, and sponsored by the U.S. Department of War and the U.S. Department…
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Space Flight Operations Engineer Systems (AHT)
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Linthicum Heights, MD
Northrop Grumman Space Systems in Linthicum, Maryland is seeking an early-career engineer to support on-orbit operations and maintenance (O&M) for a constellation of Space RADAR satellites.
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Wastewater Process Engineer II - Brightwater
King County
Woodinville, WA
- $54.77 to $69.43 USD / hour
The Wastewater Process Engineer II will play a key role on the WTD process team and will participate in a diverse body of work such as overseeing and providing technical support for…
Added 5 hours ago
Senior Electrical Engineer - Space
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Hudson, NH
…This role will work with a larger team across Engineering and Operations including roles such as Mechanical Engineers Mechanical Analysts, Systems Engineers, Software Engineers, Test…
Added 6 hours ago
Electrical Design Engineer - New Glenn Hardware-in-the-Loop
Blue Origin LLC
Seattle, WA
This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth…
Added 6 hours ago
[US] Electronic Engineer
EdgeCortix
Remote, United States
We are seeking a highly skilled Senior Electronic Engineer to lead the design, development, and validation of our next-generation, high-speed PCIe-based hardware products. In this role, you…
Added 6 hours ago
Sr. Staff Systems Integration & Test Engineer Lead – APG 81 / Airborne Radar
Northrop Grumman
Baltimore, MD
Be responsible for lab asset configuration and readiness, working across software, hardware, test, and operations teams to ensure availability of all required configurations and test assets.
Added 6 hours ago
Semiconductor Equipment Engineer/ Principal Semiconductor Equipment Engineer
CORP-Corporate Office
United States
…exceptionally talented, motivated, and creative Semiconductor Equipment Engineer positions located at our Linthicum, MD facility - required to be fully…
Added 7 hours ago
Senior Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
We are seeking a highly motivated and experienced Flight Test Engineer with a focus on developmental testing of a full range of Sub-sonic to Hypersonic systems. You will collaborate closely…
Added 7 hours ago
Sr Validation Engineer (RF, mmWave & Mixed-Signal) - TeraWave
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…interfaces. As a Senior RF/mmWave & Mixed-Signal Validation Engineer, you prove that silicon works on the bench. You bring up first samples, characterize RF and mixed signal performance…
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Flight Test Engineer - Space Systems
Anduril Industries
Costa Mesa, CA
We are seeking a highly motivated and experienced Flight Test Engineer with a focus on developmental testing of a full range of Sub-sonic to Hypersonic systems. You will collaborate closely…
Added 7 hours ago
ZT
Quality Control Laboratory Technician, Support I
Zebra Technologies
Morris Plains, NJ
- $23 USD / hour
Responsible for the daily QC Lab functions, including testing of product, calibration of lab equipment, testing for raw materials and paperwork and process audits.
Added 8 hours ago
Materials Science Post-Bachelor's Engineer
Los Alamos National Laboratory
Los Alamos, NM
The MST-8 Materials Scattering Team is seeking a post-bachelor's engineer to support in situ microstructural characterization using neutron and synchrotron X-ray sources. The successful…
Added 8 hours ago
Senior/Principal R&D Electrical Engineer, Strategic RF & Electronics Systems, Onsite
Sandia National Laboratories
Albuquerque, NM
Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a…
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W80-4 Weapon Systems Engineer - W80-4 Life Extension Program Team, Onsite
Sandia National Laboratories
Albuquerque, NM
Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a…

Trellix

Director - Customer Response Engineering

Pierre, SD, United States

Base Pay Range: $225K-275K.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Original job description

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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