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Added 1 min ago
MT
Enterprise Crypto Security Engineer
Modern Technology Solutions Inc
El Segundo, CA · Colorado Springs, CO · El Segundo · Colorado Springs
- $136,000 to $186,000 USD / year
Modern Technology Solutions, Inc. (MTSI) is seeking a motivated and experienced Enterprise Crypto Security Engineer to join our team in El Segundo, CA or Colorado Springs, CO.
Added 3 mins ago
Platform Engineer
Guardify Inc.
Omaha, NE
As a Platform Engineer, you will own the foundation Guardify runs on: our cloud infrastructure, how code gets to production, how we know when something is wrong, and how we keep our…
Added 4 mins ago
CN
Construction Inspector
COLORADO NETWORK STAFFING INC
Grand Coulee, WA
- $52 to $67 USD / hour
Immediately communicate significant safety concerns or noncompliant conditions to the Supervisory Resident Electrical Engineer.
Added 6 mins ago
Sr Technical Advisor Engineering - High Speed Rail
HNTB Corporation
Los Angeles, CA
Join our rapidly growing firm in Downtown L.A! Work on the most important Infrastructure projects in the region. HNTB has roots in Southern California dating back to 1914 with the landmark…
Added 6 mins ago
Engineer I - Roadway
HNTB Corporation
Salt Lake City, UT · Las Vegas, NV · Denver, CO
…delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of…
Added 6 mins ago
Sr Construction Manager - Airports
HNTB Corporation
Bellevue, WA
…delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of…
Added 6 mins ago
Principal Product Security Engineer
Cribl
Remote, United States
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of…
Added 7 mins ago
G
Civil Engineer PE - Land Development & Municipal Projects (Texas)
GPAC
Dallas, TX
- $110,000 to $130,000 USD / year
A respected Texas civil engineering consulting firm is hiring a licensed Civil Engineer (PE) to lead design work on land development, municipal, and infrastructure projects. You'll own…
Added 7 mins ago
Marketing Engineer (AI Agents)
Cresta
Remote, United States
As Cresta’s first Marketing Engineer (AI Agents), you'll own the systems behind how Cresta shows up on the internet. In this role, you will own the technical decisions behind cresta.com and…
Added 7 mins ago
AI Growth Engineer
Cresta
Remote, United States
As Cresta’s first AI Growth Engineer, you'll own the systems behind how Cresta shows up on the internet. In this role, you will own the technical decisions behind cresta.com and help shape…
Added 8 mins ago
Software Engineer - GTM Engineering
Engine
Remote, United States
…with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI…
Added 8 mins ago
Senior Application Engineer
Synopsys
Exton, PA
In this role, the Senior Application Engineer will join the AGI IT Application team and will be responsible for maintaining and improving AGI’s Application Services, including daily…
Added 8 mins ago
Principal Application Engineer- Missile Defense
Synopsys
USA Off-Site, CO
Your simulation environments will inform acquisition decisions for missile defense systems that protect national security infrastructure
Added 12 mins ago
SO
Engineer 6 Deridder Construction
State of Louisiana
DeRidder, LA
- $54.06 to $69.5 USD / hour
DOTD is seeking an experienced engineer to serve as the Engineer 6 expert while supervising lower-level Engineers or Engineering Technicians.
Added 12 mins ago
Geotechnical Design Manager
XL FERROVIAL CONSTRUCTION US CORP.
Atlanta, GA
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
Added 12 mins ago
Senior Software Engineer, Database Automation Engineer
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…contribute to the company’s success. As a Senior Database Automation Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Birmingham, AL, Denver,…
Added 12 mins ago
Senior Software Engineer - Database Automation and Platform Engineering
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
As a Senior Software Engineer, you will play a key role in designing, developing, and maintaining automation solutions that support enterprise database platforms. This position combines…
Added 12 mins ago
Senior Software Engineer, Database Automation
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Dallas, TX
…to contribute to the company’s success. As a Senior Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA, Denver, CO, Dallas, TX, Strongsville, OH or…
Added 13 mins ago
Senior Software Engineer
Western Governors University
Salt Lake City, UT
…technology, AI, and workforce development. As a Senior Software Engineer, you will play a key role in designing, building, and evolving the platforms that support WGU students and internal…
Added 19 mins ago
CO
Environmental Specialist I
CITY OF BEDFORD
Bedford, TX
- $30.51 to $38.12 USD / hour
Under the direction of the City Engineer, this position is responsible for assigned Environmental programs, which may include stormwater management, surface water pollution control, water…
Added 20 mins ago
Senior End User Engineer
Fiserv
Berkeley Heights, NJ
The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating…
Added 21 mins ago
IG
Senior Tech Support - (Mac/Windows) Onsite
Insight Global
Virginia Beach, VA
- $137,000 USD / year
5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support.
Added 21 mins ago
Mechanical Construction Engineer
System One
Sudley Springs, VA
We are seeking a Mechanical Construction Engineer to support the construction and installation of mechanical systems for large-scale, mission-critical data center projects in the Tysons, VA…
Added 21 mins ago
ICAM Engineer
Booz Allen Hamilton_United States
Charleston, SC · Washington, DC
The engineer will work with software developers, infrastructure engineers, and security personnel to connect identity services with mission systems. Candidates should understand how…
Added 22 mins ago
C
Software Engineer Embedded Systems I (Full Time) - United States
Cisco
San Jose, CA
- Full-time
You are a passionate engineer skilled in low-level programming, networking protocols, and hardware-software integration, with strong communication and collaboration abilities. You thrive in…

Closed listing

Trellix

Director - Customer Response Engineering

Pierre, SD, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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