Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 4 mins ago
J
Senior Software Back End Engineer
Jobgether
Remote, United States
- $122,275 to $165,431 USD / year
We are seeking an experienced Senior Software Back End Engineer to design, develop, and enhance reliable, scalable software solutions in a cloud-based environment. In this role, you will…
Added 4 mins ago
J
Security Engineer, Vulnerability Management
Jobgether
Remote, United States
- $200,000 to $300,000 USD / year
The Security Engineer, Vulnerability Management will build and operate a comprehensive vulnerability management and security operations program for a growing technology platform. In this…
Added 6 mins ago
SP
Automation Engineer - East Coast
Shell Pipeline Co LP(SPC)
NJ
- $124,000 to $186,000 USD / year
Shell is seeking an Automation Engineer to join its team at the Sewaren Terminal in New Jersey.
Added 15 mins ago
Network Operations Engineer
Meta
Boise, ID
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 16 mins ago
T
Information Security Engineer
TTEC
Boise, ID
- $65,000 to $70,000 USD / year
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of…
Added 16 mins ago
Web Platform Developer - ITSD
Idaho Division of Human Resources
Boise, ID
The Idaho Department of Health and Welfare is seeking an IT Software Engineer Ill to join the Productivity Platforms Team as a Web Platform Developer and help establish and grow the…
Added 16 mins ago
Director - Customer Response Engineering
Trellix
Boise, ID
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 16 mins ago
Solid Waste Engineer
Idaho Division of Human Resources
Boise, ID
The Department of Environmental Quality may conduct verification of the information provided in your application, including validation of driver's license status, education, employment, and…
Added 32 mins ago
Technical Support Engineer (CS)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer (CS) based in the United States.
Added 32 mins ago
J
Senior Machine Learning Engineer
Jobgether
Remote, United States
- $134,400 to $168,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Machine Learning Engineer based in the United States.
Added 53 mins ago
UA
FIRE PROTECTION SPECIALIST
U.S. Air Force Academy
Air Force Academy, CO
- $76,650 to $99,650 USD / year
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
Added 1 hour ago
J
Vice President, Cloud Platform Engineer
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
…Our partner is looking for a Vice President, Cloud Platform Engineer based in the United…
Added 1 hour ago
Senior Staff Software Engineer, Android & IoT
Jobgether
Remote, United States
Maintain strong security practices around authentication, authorization, secrets management, and the protection of sensitive health information.
Added 1 hour ago
Integration System Engineer IV
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Integration System Engineer IV based in the United States.
Added 1 hour ago
J
Field Implementation Engineer
Jobgether
Remote, United States
- $95,500 to $149,200 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Implementation Engineer based in the United States.
Added 1 hour ago
EP
Supervisory Life Scientist/Environmental Engineer/Physical Scientist (NEPA Section Manager)
Environmental Protection Agency
Anchorage, AK · Seattle, WA · Lacey, WA · Boise, ID · Portland, OR
- $125,776 to $184,886 USD / year
Environmental Engineer: You must have one of the following:
Added 1 hour ago
BO
Electrical Engineer
Bureau of Reclamation
Lakewood, CO
- $133,359 to $160,638 USD / year
You will serve as an expert Electrical Engineer located in an operating office within the Bureau of Reclamation.
Added 1 hour ago
BO
General Engineer - Banknote Development, Quality, and Manufacturing
Bureau of Engraving and Printing
Washington, DC · Fort Worth, TX
- $81,186 to $111,087 USD / year
…the Deputy Director - Chief Operating Officer. As a General Engineer - Banknote Development, Quality, and Manufacturing, you will apply mechanical, electrical, industrial engineering or…
Added 1 hour ago
VH
Biomedical Engineer
Veterans Health Administration
Chesapeake, VA · Hampton County, VA
- $61,008 to $140,686 USD / year
Serves as a Biomedical Engineer (BME) within a Healthcare Technology Management (HTM) department at a VA facility. Works in support of the medical equipment management program. In addition…
Added 1 hour ago
AN
SUPERVISORY FACILITY OPERATIONS SPECIALIST
Air National Guard Units
Camp Murray, WA
- $83,935 to $109,122 USD / year
…Maintenance (O&M) programs. Provides critical input to the Base Civil Engineer (BCE), through the CE Commander Facility Investment Matrix (FIM), Base Master Plan, Space Utilization Plan,…
Added 1 hour ago
FE
GENERAL ENGINEER- DIRECT HIRE AUTHORITY
Federal Energy Regulatory Commission
Washington, DC
- $85,447 to $111,087 USD / year
…"Best Place to Work" in the Federal government! This GENERAL ENGINEER- DIRECT HIRE AUTHORITY position is located in the Office of Energy Projects (OEP) For more information visit: Office of…
Added 1 hour ago
VH
Supervisory Healthcare Engineer
Veterans Health Administration
Kings, NY
- $174,922 to $227,406 USD / year
The Healthcare Engineer provides for a safe, reliable, and precisely controlled operating environment for direct patient care. Healthcare Engineers serve as experts in the design,…
Added 1 hour ago
VN
Assistant Chief Operator - Wastewater
Veolia North America
Chatham, MA
- $39 to $41 USD / hour
Must demonstrate proficiency in the care and use of all site specific, facility required PPE (Personal Protection Equipment), including gas detectors, confined space equipment, gloves,…
Added 1 hour ago
VN
Operator II
Veolia North America
Chatham, MA
- $29 to $32 USD / hour
Must demonstrate proficiency in the care and use of all site specific, facility required PPE (Personal Protection Equipment), including gas detectors, confined space equipment, gloves,…
Added 1 hour ago
Substation Engineer - Protection and Controls
Jacobs
Boston, MA
…in North America and is looking for a Principal Substation Engineer in its Energy & Power Group to tackle the complexities of decarbonization and utility modernization to deliver a cleaner…

Closed listing

Trellix

Director - Customer Response Engineering

Pierre, SD, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

Report this job