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Added 13 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Cheyenne, WY
- $70 to $80 USD / hour
Suggested: 6+ years in relevant roles, with experience supporting Director, VP, or executive-level leaders preferred, and experience in technology, product, engineering, or digital…
Added 18 mins ago
M
Director, Relationship Marketing Ops & Capabilities
Microsoft
WA · CA · GA · NY · Redmond, WA · Mountain View, CA · Atlanta, GA · Redmond · Mountain View · Atlanta · New York
- $130,900 to $272,300 USD / year
…scalable, high-quality execution, connecting people, process, data, technology, knowledge, automation, and AI to make work simpler, faster, and more effective. Our charter centers on four…
Added 32 mins ago
UB
Sr Director Risk Management EH&S
Ulta Beauty, Inc.
Bolingbrook, IL
- $208,000 to $275,000 USD / year
The Senior Director, Risk Management provides enterprise oversight of insurance program management, claims management, EH&S, and enterprise risk management (ERM) for Ulta Beauty’s…
Added 34 mins ago
Medicare Field Sales- York
Humana MarketPOINT, Inc.
York, SC
…you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: deliver on the…
Added 34 mins ago
Medicare Field Sales- Westmoreland
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Greensburg, PA · Huntingdon, PA
…you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: deliver on the…
Added 34 mins ago
Medicare Field Sales- Wayne
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Added 34 mins ago
Medicare Field Sales- Virginia Beach
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…you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: deliver on the…
Added 39 mins ago
SVP & Director of Physical Security - Information Technology - Wheeling, WV
WesBanco Bank, Inc
Defiance, OH
SUMMARY: The Director of Physical Security Governance & Protective Intelligence leads the Bank's enterprise physical security governance program. The role establishes strategy, policy,…
Added 39 mins ago
EC
Director, Internal Audit
Eaton Corporation
Beachwood, OH
- $182,000 to $266,000 USD / year
Risk & Assurance Coordination: Partner with SOX, Enterprise Risk Management, Ethics and Compliance, Controls Compliance and Advisory, Information Technology Audit, Cybersecurity, Legal, and…
Added 39 mins ago
Operations Director
JONES LANG LASALLE AMERICAS INC
Darbydale, OH
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow…
Added 39 mins ago
Global HRIS Project Manager
OWENS CORNING CORPORATE SERVICES LLC
Toledo, OH
…project portfolio and drives disciplined execution across HR technology, HR operations, and enterprise transformation initiatives. This role will establish PMO governance, portfolio…
Added 41 mins ago
Registered Nurse
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Dayton, OH
…service philosophy. Adheres to the Organization Compliance Program, including following all regulatory and Organization policy…
Added 41 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Columbus, OH
- $70 to $80 USD / hour
Suggested: 6+ years in relevant roles, with experience supporting Director, VP, or executive-level leaders preferred, and experience in technology, product, engineering, or digital…
Added 48 mins ago
Sentinel - Principal / Sr Principal Systems Engineer - 19242*
CORP-Corporate Office
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…Engineer. This opening is in Roy, UT and will support the Sentinel Program. Northrop Grumman supports the Air Force’s sustainment, development, production and deployment of hardware and…
Added 48 mins ago
Systems Engineering Section Manager 2
CORP-Corporate Office
United States
Management responsibilities include: planning and program performance addressing cost, schedule, technical performance, and quality of a system/mission thread work packages, subsystems, or…
Added 55 mins ago
AS
Delivery Director
Autodata Solutions Company
Remote, United States
- $160,000 to $175,000 USD / year
Education: Bachelor’s degree required in business administration, project management, engineering, information technology, or a related discipline.
Added 1 hour ago
LH
Adult Psychiatrist - Outpatient
LifeStance Health
Tualatin, OR
- $395,000 to $451,000 USD / year
Experienced in both medication management and psychotherapy.
Added 1 hour ago
CY
Aquatic Group Exercise Instructor
Crossroads YMCA
Hammond, IN
- From $15 USD / hour
Celebrates achievement of members related to program or personal goals, mastering specific skills or improving overall health and well-being.
Added 1 hour ago
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Event Technician, Audio Visual-Fairmont Scottsdale Princess
Encore
Scottsdale, AZ
- $14.22 to $18.49 USD / hour
…This position reports to an Operations Manager, Operations Director or Director, Event…
Added 1 hour ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Phoenix, AZ
- $70 to $80 USD / hour
Suggested: 6+ years in relevant roles, with experience supporting Director, VP, or executive-level leaders preferred, and experience in technology, product, engineering, or digital…
Added 2 hours ago
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Benefits Coordinator - People Team (64237)
UNIVERSITY SETTLEMENT SOCIETY OF NEW YORK
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…wellbeing initiatives. This role reports directly to the Benefits Director and serves as a key operational resource for employees, vendors, and insurance carriers ensuring accurate data…
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Senior Manager, Program Management
Scholarship America
Saint Peter, MN · Bloomington, MN
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Added 2 hours ago
Advisor, IT Network Operations
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Collaborate with cross-functional teams, vendors, and technology stakeholders to implement new solutions, manage network risks, and support change management activities.
Added 2 hours ago
HP
Organizational Dev Specialist
Hensel Phelps
Greeley, CO
- $72,600 to $114,300 USD / year
…mindset, Diversity, and Community, we combine cutting-edge technology with hands-on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team…
Added 2 hours ago
Director, Operational Resilience
NAC Voya Services Company
Atlanta, GA · SC-Work@Home, SC · CT-Work@Home, CT · NY-Work@Home, NY · MA-Work@Home, MA
This role reports to the VP, Global Business Resiliency & Strategy and will serve as the primary program leader responsible for embedding Operational Resilience across the enterprise by…

Closed listing

Trellix

Director - Customer Response Engineering

Cheyenne, WY, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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