Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
CM
Senior Frontend Engineer (Analytics Product Lead)
Capital Markets Gateway
Seattle, WA · Chicago, IL
- $180,000 to $200,000 USD / year
We’re looking for a Senior Frontend Engineer to join the Mission Control team (DataLab product) as the frontend technical lead for the western hemisphere-based team. As a frontend engineer,…
Added 8 mins ago
Senior AI Engineer, Release Engineering
Intercontinental Exchange (ICE)
Omaha, NE
The Senior Engineer is a full-stack engineer with strong AI and large language model (LLM) expertise, embedded within the Release Engineering Development team. This team designs and…
Added 8 mins ago
EC
Quality Systems Engineer, Programmatic
Eaton Corporation
Omaha, NE
- $86,000 to $126,000 USD / year
Eaton’s ES AMER ARS division is currently seeking a Quality Systems Engineer, Programmatic. The position will be based out of one of these facilities: Arden, NC, Charlotte, NC, El Paso, TX,…
Added 8 mins ago
Associate Software Engineer
Highmark Health
Lincoln, NE
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 9 mins ago
Director - Customer Response Engineering
Trellix
Lincoln, NE
The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding…
Added 9 mins ago
T
Information Security Engineer
TTEC
Lincoln, NE
- $65,000 to $70,000 USD / year
…TTEC’s award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.…
Added 14 mins ago
Associate Software Engineer
Highmark Health
Charleston, WV
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 14 mins ago
T
Information Security Engineer
TTEC
Charleston, WV
- $65,000 to $70,000 USD / year
…TTEC’s award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.…
Added 14 mins ago
Director - Customer Response Engineering
Trellix
Charleston, WV
The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding…
Added 22 mins ago
RF Digital Circuit Engineer
SAIC
Crane, IN
SAIC is seeking an experienced RF and Digital Circuit Engineer to support the design, development, integration, testing, troubleshooting, and sustainment of complex electronic systems in…
Added 25 mins ago
J
Sr. Systems Engineer – AI Gateway Platform
Jobgether
Remote, United States
- $125,000 to $180,000 USD / year
We are seeking an experienced Systems Engineer to own, scale, and secure an enterprise AI Gateway platform that enables reliable connectivity between AI workloads and critical business…
Added 40 mins ago
Systems Engineer 4 - RF Communications - Space AHT
Northrop Grumman
Huntsville, AL
This position is for a Sr Principal Systems Engineer - RF Communications to support the IFICS Data Terminal (IDT) product team on the Ground Based Mid-Course Defense (GMD) Weapon System…
Added 40 mins ago
Senior Principal Test Engineer
Northrop Grumman
Huntsville, AL
Northrop Grumman Defense Systems is seeking to hire a Senior Principal Test Engineer . This position will be located in Huntsville, AL supporting Advanced Programs .
Added 40 mins ago
Principal Engineer Systems - AHT
Northrop Grumman
Huntsville, AL
…Systems Engineering (MBSE) practices to develop and maintain system architectures and models. Performing functional analysis, requirements allocation, interface definition, and system-level…
Added 40 mins ago
Sr. Specialist, Quality Engineering
L3Harris
Huntsville, AL
…air, land, sea and cyber domains in the interest of national…
Added 40 mins ago
Staff Engineer Software Architect - Level 5
Northrop Grumman
Huntsville, AL
…exciting career opportunity for a Staff Software Architect Engineer – Level 5 to join our team of qualified, diverse individuals . The position can be located on-site in Boulder, CO,…
Added 40 mins ago
Senior Materials and Process Engineer
Leidos
Huntsville, AL
We are in search of a motivated, organized, and adaptable Senior Materials & Processes (M&P) Engineer to join the Advanced Materials & Test Division in Huntsville. As a core member of the…
Added 40 mins ago
Senior C/C++ Embedded Software Engineer/Analyst
Intuitive Research and Technology Corporation
Huntsville, AL
We are seeking an experienced C/C++ Embedded Software Engineer who will support the Software and Integration Directorate (S3I) program in the development of launcher control software. In…
Added 40 mins ago
Sentinel - Systems Engineer / Principal Systems Engineer
Northrop Grumman
Huntsville, AL
Northrop Grumman Defense has an opening for a Systems Engineer (level 2)/ Principal Systems Engineer (level 3) to support a Futures Program within the Command Systems Business Unit (BU)…
Added 40 mins ago
Mechanical Design Engineer
Leidos
Huntsville, AL
…Area, currently has an opportunity for a Mechanical Design Engineer to work at our Huntsville, AL campus providing support to a variety of design and integration programs related to missile…
Added 40 mins ago
RF Communications Engineer
Leidos
Huntsville, AL
The Lead RF Communications Engineer will support the Leidos Space Platforms Portfolio in the development of a lunar terrain vehicle system and support equipment, primarily responsible for…
Added 40 mins ago
IFPC Principal Mechanical Engineer
Leidos
Huntsville, AL
Leidos’ Defense Systems is seeking a talented Principal Mechanical Engineer to support the Indirect Fire Protection Capability (IFPC Inc 2) Program. In this role, you will help develop the…
Added 45 mins ago
Senior Software Developer - Environmental Services
Burns & McDonnell
Kansas City, MO
…in-depth analysis of software errors, identify root causes and engineer robust solutions to improve application stability and performance. The role will also provide comprehensive status…
Added 47 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Jefferson City, MO
+ Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
Added 51 mins ago
BOB- Civil Engineer I
City of New York
New York City, NY
Serve as Project Engineer in the Bureau of Capital Design and Construction in the Division of Bridges. The selected candidate will work on bridge capital design or construction projects in…

Closed listing

Trellix

Director - Customer Response Engineering

Cheyenne, WY, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

Report this job