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Added 1 min ago
Solutions Lead, International Upmarket
Toast
Remote, United States
Engineer workarounds, and know when to hold the line. Design and document solutions to complex gaps, and judge when a workaround creates debt we'll pay for at go-live.
Added 13 mins ago
Senior Application Security Engineer - GenAI Security Evaluation
Gramian Consulting Group
Remote, United States
Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we…
Added 16 mins ago
Civil Engineer
GPAC
Dallas, TX
I am in search for a local Civil engineer who is ready to join a fun, fast paced, rapidly growing Engineering firm and be ready to jump in and handle day to day project responsibilities,…
Added 19 mins ago
ENGINEERING TECHNICIAN (CIVIL)
Air Combat Command
Moody AFB, GA
Summary The primary purpose of this position is to ensure optimal resource decisions are made and executed across civil engineer activities, and ensure data and information from all shops…
Added 20 mins ago
Sales Engineer
Caterpillar, Inc.
Griffin, GA · Alpharetta, GA
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD…
Added 20 mins ago
Managing Consultant, Integrated Planning Job Details | Black & Veatch Family of Companies
Black & Veatch
Atlanta, GA
You’ll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world - gaining hands-on experience across projects, technologies, and…
Added 22 mins ago
Air Proprietary Senior Tooling Engineer
The Boeing Company
Berkeley, MO
Refer to The Boeing Defense, Space & Security (BDS) team is seeking a motivated Senior Tooling Engineer located in Berkeley, MO .
Added 26 mins ago
G
Civil Water Resources Engineer
GPAC
San Diego, CA
- $35 to $40 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 26 mins ago
G
Civil Water Resources Engineer
GPAC
Austin, TX
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 28 mins ago
G
Senior Electrical Engineer
GPAC
Atlanta, GA
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 28 mins ago
G
Civil Project Manager
GPAC
Atlanta, GA
- $110,000 to $145,000 USD / year
Are you a licensed Civil Engineer looking to take the next step in your career with a firm that values technical excellence, leadership, and long-term growth?
Added 28 mins ago
G
Civil Water Resources Engineer
GPAC
Hartford, CT
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 28 mins ago
Sr Specialist, Systems Engineering - Affordability
L3Harris Technologies
Canoga Park, CA
We are currently seeking an Affordability Engineer to work with engineers and program managers to provide affordability engineering expertise for diverse Missile Solutions programs. This is…
Added 29 mins ago
G
Senior Electrical Engineer
GPAC
Austin, TX
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 29 mins ago
G
Senior Electrical Engineer
GPAC
Philadelphia, PA
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 29 mins ago
G
Civil Project Manager
GPAC
Philadelphia, PA
- $110,000 to $145,000 USD / year
Are you a licensed Civil Engineer looking to take the next step in your career with a firm that values technical excellence, leadership, and long-term growth?
Added 30 mins ago
G
Senior Electrical Engineer
GPAC
Des Moines, IA
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 30 mins ago
G
Civil Water Resources Engineer
GPAC
Des Moines, IA
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 30 mins ago
G
Civil Project Manager
GPAC
Baltimore, MD
- $110,000 to $145,000 USD / year
Are you a licensed Civil Engineer looking to take the next step in your career with a firm that values technical excellence, leadership, and long-term growth?
Added 30 mins ago
G
Senior Electrical Engineer
GPAC
Baltimore, MD
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 31 mins ago
G
Civil Water Resources Engineer
GPAC
Indianapolis, IN
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 32 mins ago
G
Senior Electrical Engineer
GPAC
Las Vegas, NV
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 32 mins ago
G
Civil Water Resources Engineer
GPAC
Denver, CO
- $30 to $35 USD / hour
Our client, a fast-growing, family-oriented engineering firm, is seeking a Civil Water Resources Engineer I to join their team.
Added 32 mins ago
G
Senior Electrical Engineer
GPAC
Denver, CO
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…
Added 32 mins ago
G
Senior Electrical Engineer
GPAC
Dallas, TX
- $110,000 to $140,000 USD / year
Our client, a well-established and nationally recognized engineering consulting firm, is seeking a Senior Electrical Engineer to join its growing Building Systems team. This is an excellent…

Closed listing

Trellix

Director - Customer Response Engineering

Cheyenne, WY, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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