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Added 19 mins ago
Senior Software Engineer
Docusign
San Francisco, CA · Seattle, WA
As a Senior Software Engineer on the CLM - IAM Integrations team, you are responsible for building and maintaining key features that are integral to our customers and business. You are a…
Added 29 mins ago
Staff Customer Reliability Engineer
Sysdig
Remote, United States
Develop reusable technical content and enablement that increases the independence and effectiveness of the broader CRE and Support organizations.
Added 34 mins ago
O
Senior Support Engineer, Product Data Quality & Resolution
Oracle
Jefferson City, MO
- $51,900 to $132,400 USD / year
The Senior Support Engineer is responsible for investigating and resolving complex product-data issues that prevent hardware from being successfully onboarded into Oracle data centers.…
Added 43 mins ago
G
Structural Project Engineer (Remote: Pacific, Mountain or Central Time Zones)
GPAC
Minneapolis, MN
- $80,000 to $90,000 USD / year
Support construction administration, including site observations as needed.
Added 43 mins ago
G
Structural Project Engineer (Remote: Pacific, Mountain or Central Time Zones)
GPAC
Chicago, IL
- $80,000 to $90,000 USD / year
Support construction administration, including site observations as needed.
Added 43 mins ago
G
Structural Project Engineer (Remote: Pacific, Mountain or Central Time Zones)
GPAC
Nashville, TN
- $80,000 to $90,000 USD / year
Support construction administration, including site observations as needed.
Added 43 mins ago
G
Structural Project Engineer (Remote: Pacific, Mountain or Central Time Zones)
GPAC
Texas
- $80,000 to $90,000 USD / year
Support construction administration, including site observations as needed.
Added 43 mins ago
G
Structural Project Engineer (Remote: Pacific, Mountain or Central Time Zones)
GPAC
Portland, OR
- $80,000 to $90,000 USD / year
Support construction administration, including site observations as needed.
Added 43 mins ago
G
Structural Project Engineer (Remote: Pacific, Mountain or Central Time Zones)
GPAC
Phoenix, AZ
- $80,000 to $90,000 USD / year
Support construction administration, including site observations as needed.
Added 1 hour ago
SL
: Slalom Flex (Project Based) - Product Intelligence Lead
Slalom, LLC
Denver, CO
- $90 to $95 USD / hour
Please note: This role is not eligible for remote work. Employees must live within a commutable distance of the Englewood area with the ability to be onsite daily*
Added 1 hour ago
Mainframe Technical Engineer
Highmark Health
Jefferson City, MO
…solution-oriented, and capable of collaborating across multiple teams to support a broad range of technical initiatives. The incumbent, and team, may be involved in every aspect as a part…
Added 1 hour ago
CC
Senior Applications Security Engineer, AI & Automation Development
Centene Corporation
Jefferson City, MO
- $87,000 to $161,300 USD / year
…capabilities used across Security Defense Technologies (SDT). This engineer will join the Defense Automation & Transformation team to expand our development and automation capacity, help…
Added 1 hour ago
Prin. Engineer, Mech Design (Onsite)
RTX
United States
Design support across all phases of the design cycle, preliminary through detailed design, validation, manufacturing, and operational service and will work on the designs of any component…
Added 1 hour ago
5th Gen CSE DR/EI Process Focal
RTX
United States
We are seeking a Customer Support Engineer to serve as the Engineering Investigation (EI) / Deficiency Report (DR) Process Focal Lead. This role enables consistent, timely, and compliant…
Added 1 hour ago
G
Bridge Design Engineer
GPAC
Omaha, NE
- $85,000 to $120,000 USD / year
As a Bridge Design Engineer, you’ll move beyond drafting drawings to become a pivotal contributor to the structural integrity and safety of critical infrastructure. You’ll own technical…
Added 1 hour ago
TB
LoD2: Technology Risk Senior Specialist
Truist Bank
Charlotte, NC · Richmond, VA · Atlanta, GA · Raleigh, NC
- $180,000 to $200,000 USD / year
…employment authorization, nor will we offer any immigration-related support for this position. This includes, but is not limited…
Added 1 hour ago
A
Senior Cloud & Application Security Engineer
AXON-Networks
Irvine, CA
- $150,000 to $220,000 USD / year
The Senior Cloud & Application Security Engineer is the primary hands-on technical security engineer within AXON's Information Security organization.
Added 1 hour ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Cheyenne, WY
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
EG
QA Automation Engineer
Eliassen Group
Cheyenne, WY
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 1 hour ago
Test Manager - Output/CCM/Document Management Systems
Jobgether
Remote, United States
You will oversee multiple testing phases, manage defects, and provide clear reporting to support informed go/no-go decisions.
Added 2 hours ago
Consulting Engineer, Ingestion
GE Aerospace
Evendale, OH
As a Consulting Engineer in Ingestion, you will serve as the highest technical authority across a product domain spanning aerospace class engines from small turboprops to the largest…
Added 2 hours ago
Senior Remote Services Engineer
Honeywell Technologies
Independence, OH
As a Senior Remote Services Engineer here at Honeywell, you will play a critical role in delivering expert remote technical support and services to our customers. You will leverage your…
Added 2 hours ago
Engineer 2-3, Resident - DTNA
BENDIX Commercial Vehicle Systems
Avon, OH
…national origin, disability, or status as a protected veteran. Engineer 2-3, Resident - DTNA LOCATION: Avon / Oregon (US-OR), United States | BRAND: Bendix | REQUISITION ID: 11856 | JOB…
Added 2 hours ago
Senior Mainframe z/OS Engineer (Remote/ Work from Home)
First National Bank of Omaha
Darbydale, OH
…organization's success. Summary of the Job: The Mainframe Senior Engineer Position is part of a managed services engineering team. The Mainframe Senior Engineer is responsible for…
Added 2 hours ago
Software Engineer Cybersecurity Services - 2027 Summer Internship
MOTOROLA SOLUTIONS INC
Cleveland, OH
…datasets, detect security anomalies through analytics, and support our core security microservices. The ability to collaborate, prototype, design and implement solutions in a team…

Closed listing

Trellix

Director - Customer Response Engineering

Cheyenne, WY, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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