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Added 5 mins ago
C
Staff Engineer, Firmware & Embedded Software
Carrier
Indianapolis, IN
- $96,000 to $192,000 USD / year
The Staff Engineer is a technical expert responsible for leading the embedded design, development, and optimization of embedded software for our next-generation air-conditioner products.
Added 5 mins ago
LillyDirect Pharmacy DevOps Engineer
Lilly
Indianapolis, IN
AWS certification, preferably AWS Certified DevOps Engineer, or Databricks certification.
Added 5 mins ago
LillyDirect Pharmacy Data Engineer
Lilly
Indianapolis, IN
We are seeking a highly motivated Data Engineer for our LillyDirect Pharmacy Covered Entity (LDPCE) Master Data team. This role involves designing, building, and maintaining robust and…
Added 5 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Indianapolis, IN
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 7 mins ago
J
Sr. Systems Engineer – AI Gateway Platform
Jobgether
Remote, United States
- $125,000 to $180,000 USD / year
…applications and next steps. Our partner is looking for a Sr. Systems Engineer – AI Gateway Platform based in the United…
Added 22 mins ago
CP
Lead Site Reliability Engineer (Blockchain)
Cielo Projects
New York, NY
- $165,000 to $210,000 USD / year
We're partnering with Quant, a global leader in programmable money and blockchain-powered financial infrastructure, to hire a Lead Site Reliability Engineer (Blockchain).
Added 22 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Montgomery, AL
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 26 mins ago
A
Precast Plant Inspector PCI 2 WisDOT (Wisconsin & Chicago Area)
Atlas
Madison, WI · Chicago, IL · Milwaukee, WI · Waukesha, WI · Green Bay, WI · Wisconsin Rapids, WI · Rhinelander, WI · Eau Claire, WI · Superior, WI · Kenosha, WI · Racine, WI
- $40 to $50 USD / hour
Relays information to project manager and/or engineer, with limited in-field decision making.
Added 26 mins ago
Geotechnical Drill Assistant
Atlas
Indianapolis, IN
Return samples to the office daily for engineer review when working locally, or weekly when supporting out-of-town projects.
Added 26 mins ago
Construction Materials Testing Technician (ACI Concrete; ICC/NICET Soils Preferred)
Atlas
Indianapolis, IN · Sullivan, IN
Performs construction-related field tests as directed by the Construction Materials Testing (CMT) Manager and Senior Engineer.
Added 26 mins ago
Construction Materials Testing Technician
Atlas
Saint Louis, MO
Perform construction-related field tests as directed by the Construction Materials Testing (CMT) Manager and Senior Engineer.
Added 26 mins ago
A
Electrical Inspector (CM Engineer 2)
Atlas
Portland, OR · Boise, ID · Seattle, WA
- $50 to $60 USD / hour
…this field-based role, you will help safeguard the quality, reliability, and safety of critical infrastructure by inspecting electrical materials, installations, testing, calibration, and…
Added 29 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Jefferson City, MO
Added 29 mins ago
Platform Engineer - Remote
SitusAMC
Jefferson City, MO
+ Improve AWS platform reliability through observability, incident troubleshooting, high availability, and automated recovery.
Added 30 mins ago
Senior Software Engineer - Identity Resolution
Acxiom
Jefferson City, MO
We are seeking an experienced Senior Software Engineer to join our Identity Resolution engineering team.
Added 35 mins ago
DATA QUALITY ENGINEER I/II/III
Central Michigan University
Mount Pleasant, MI
DATA QUALITY ENGINEER I/II/III Position Number: S-4004 Position Summary: The Data Quality Engineer supports institutional data quality across Central Michigan University by profiling,…
Added 35 mins ago
Electrical Hardware Engineer
SL America Corporation
Auburn Hills, MI
…engineering solutions and design improvements to enhance product reliability, quality, and safety. Prepare technical reports, engineering analyses, and design…
Added 35 mins ago
Software Engineer Lead
Michigan State University Federal Credit Union
East Lansing, MI
…including the development of automated tests to ensure high reliability, maintainability and quality while completing projects on time. This role also documents and communicates system…
Added 35 mins ago
Substation Engineers
Gannett Fleming of Michigan Inc
Ann Arbor, MI
…needs. Be part of a dynamic group dedicated to enhancing system reliability, sustainability, and efficiency while shaping the energy landscape for a resilient and sustainable future.…
Added 35 mins ago
EG
Senior Data Engineer
Eliassen Group
Farmington Hills, MI
- $78 USD / hour
Our client seeks a Senior Data Engineer to design, build, and support scalable and secure data solutions for enterprise Wealth & Asset Management applications. The role focuses on data…
Added 35 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Lansing, MI
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 41 mins ago
J
Senior Software Back End Engineer
Jobgether
Remote, United States
- $122,275 to $165,431 USD / year
We are seeking an experienced Senior Software Back End Engineer to design, develop, and enhance reliable, scalable software solutions in a cloud-based environment. In this role, you will…
Added 43 mins ago
SP
Automation Engineer - East Coast
Shell Pipeline Co LP(SPC)
NJ
- $124,000 to $186,000 USD / year
…assurance, threat mitigation, and project support. The Automation Engineer serves as a key technical resource for all Instrumentation, Control, & Electrical (IC&E) related activities, with…
Added 45 mins ago
Staff Mobile Engineer - Promo
Hard Rock Digital
Remote, United States
We’re looking for a Staff Mobile Engineer to own technical direction for mobile experiences within the Promos domain, working within our shared React Native platform and contributing to…
Added 46 mins ago
Data Center Technician II
Google
Saint George, SC
…similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician,…

Closed listing

Trellix

Director - Customer Response Engineering

Columbus, OH, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

About employer

More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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