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Added 1 min ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 1 min ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 1 min ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 2 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 4 mins ago
O
Strategic OCI & AI Infrastructure Lead
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Orchestrate across engineering, data center operations, networking, support, and sales
Added 4 mins ago
O
Senior Principal Oracle Health Systems Engineer - HIE
Oracle
Jefferson City, MO
- $103,000 to $264,100 USD / year
Seeking a highly experienced Senior Principal Systems Engineer to provide technical leadership in the design, operation, maintenance, optimization, and strategic evolution of Health…
Added 13 mins ago
Senior Networking Engineer, WBB Platform, GGN WANForms
Google
Thornton, CO
…our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware…
Added 17 mins ago
Manufacturing Engineer 3 - 31037
Huntington Ingalls Industries
Pocasset, MA
…countries, HII provides design, autonomy, manufacturing, testing, operations and sustainment of unmanned systems, including unmanned underwater vehicles (UUVs) and unmanned surface vessels…
Added 18 mins ago
Software Development Engineer, OneMHS
Amazon
Boston, MA
We are seeking an exceptional Software Development Engineer to build and scale edge machine learning compute, equipment monitoring, and computer vision capabilities across our global…
Added 18 mins ago
Senior Software Engineer
EPAM Systems
Boston, MA
…governance, review automation, developer workflows, and platform…
Added 18 mins ago
Agentic automation, Frontier AI
Lilly
Boston, MA
…building highly optimized foundational platforms, streamlining lab operations through advanced technologies and data connectivity, and intentionally investing in novel technologies and…
Added 18 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Boston, MA
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 18 mins ago
ConvergeHEALTH Life Sciences - Product Forward Deployed Engineer - Products & Platforms
Deloitte
Kansas City, MO
This role is 100% dedicated to FastForward. Fast Forward is a flagship offering within this portfolio that supports commercial field operations for pharmaceutical organizations.
Added 18 mins ago
ConvergeHEALTH Life Sciences - Product Forward Deployed Engineer - Products & Platforms
Deloitte
Saint Louis, MO
This role is 100% dedicated to FastForward. Fast Forward is a flagship offering within this portfolio that supports commercial field operations for pharmaceutical organizations.
Added 19 mins ago
UC
Supervisory General Engineer
U.S. Coast Guard
Norfolk, VA
- $127,646 to $165,945 USD / year
You will serve as an Supervisory General Engineer and be responsible for the timely and effective preparation of planning documents to obtain approval, and budget programming for a wide…
Added 23 mins ago
O
Senior Engineer - SCADA and Controls Engineering
Oracle
Jefferson City, MO
- $114,600 to $234,600 USD / year
The Senior Engineer, SCADA and Controls Engineering supports the standardization, design, implementation, and integration of data center controls systems across a global portfolio. This…
Added 33 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Pierre, SD
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 1 hour ago
O
Pursuit Manager - Federal
Oracle
Jefferson City, MO
- $21.3 to $33.22 USD / hour
+ Configure CPQ quotes (including dummy SKUs where required) to reflect the agreed pricing structure; coordinate with Sales Operations on edge cases.
Added 1 hour ago
O
Principal Application Software Engineer, Java & Cloud
Oracle
Jefferson City, MO
- $99,600 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Principal Application Software Engineer to help develop and evolve TDMS, a mission-critical software suite supporting manufacturing…
Added 1 hour ago
SL
: Slalom Flex (Project Based) - Product Intelligence Lead
Slalom, LLC
Denver, CO
- $90 to $95 USD / hour
Serve as a trusted advisor and "right hand" to the client leader responsible for the new Agentic AI Platform Operations organization.
Added 2 hours ago
O
Advanced Services Engineer- Must Have Oracle Health Patient Accounting-Local to Cleveland, OH
Oracle
Cleveland, OH
- $25.87 to $63.65 USD / hour
Healthcare operations knowledge: Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
Added 2 hours ago
AT
Network Infrastructure Engineer II
Akamai Technologies, Inc.
Jefferson City, MO
- $83,200 to $149,800 USD / year
As a Network Infrastructure Engineer II, you will oversee operations in our global data centers. You will monitor and maintain our data centers, networks, and servers worldwide. You will…
Added 2 hours ago
Information Assurance Security Engineer - Top Secret
General Dynamics Information Technology
Arnold, MO
At GDIT, people are our differentiator. As an Information Assurance Security Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared…
Added 2 hours ago
A
Senior Cloud & Application Security Engineer
AXON-Networks
Irvine, CA
- $150,000 to $220,000 USD / year
The Senior Cloud & Application Security Engineer is the primary hands-on technical security engineer within AXON's Information Security organization.
Added 2 hours ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Cheyenne, WY
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…

Closed listing

Trellix

Director - Customer Response Engineering

Columbus, OH, United States

Base Pay Range: $225K-275K.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Base Pay Range: $225K-275K.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Remote United States

Full time

JR0038099

Job Title:

Director - Customer Response Engineering

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com .

Role Overview:

Customer Response Engineering (CRE) connects Trellix's most demanding customers directly to engineering. When a critical issue hits a customer's production environment, CRE owns it from first contact to permanent fix, and makes sure the lesson reaches the product.

The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding risk in customer environments before it becomes an incident.

Location: United States (remote or hybrid) Reports to: Chief Technology Officer Function: Engineering Travel: Up to 25%, domestic and international

About the Role

This role has three pillars. Strong candidates will be exceptional in at least two.

Customer obsession. You treat a customer's problem as yours until it is solved. You know where each account stands and act before the customer has to ask twice.

Calm under pressure. You stay steady in front of a frustrated executive, a hard deadline, and several internal teams with competing priorities. You lower the temperature, set a plan, and hold people to it.

Deep technical skill with an AI-first mindset. You can read a crash dump, a process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten it.

You also work well across teams. CRE succeeds only when Technical Support, Customer Success, Sales Engineering, Product Management, and Engineering pull in the same direction.

What You Will Do

Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Own engineering response for critical customer issues, from first engagement through workaround, hotfix, and permanent fix.
Command major customer incidents: assign roles, run the bridge, and keep the customer and our executives informed.
Serve as the senior technical contact for customer security and IT executives.
Run blameless root cause analyses and track corrective actions until the systemic fix ships.
Build and run a lab that reproduces customer environments. Use it to reproduce issues quickly and to test releases before customers deploy them.
Hold regular technical health reviews with customers against agreed response and resolution targets.
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Run a rotation program that brings product engineers into CRE.
Use AI tools in triage, root-cause analysis, and fix development.
Report on response and resolution times, repeat incidents, and customer health.

About You

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Based in the United States and authorized to work in the U.S.
10+ years in enterprise security or infrastructure across engineering, sustaining or escalation engineering, professional services, or advanced technical support.
5+ years leading technical teams, including senior individual contributors.
A record of owning high-stakes customer escalations through to resolution and retaining the customer.
Experience leading major incident response with defined roles and structured postmortems.
Hands-on depth in Windows internals and at least one of Linux or macOS: drivers, process and DLL behavior, file system and ACL semantics, and system performance.
Working knowledge of network and email security.
Experience presenting technical findings to customer executives under pressure.
Practical use of AI or LLM tools in debugging, triage, or engineering workflows.
Ability to support customers in regulated sectors: government, defense, financial services, healthcare.
Willingness to travel to customer sites and Trellix offices worldwide.
Flexibility to work outside standard U.S. hours with global teams and customers, and during critical incidents.

Preferred Qualifications

Experience with Trellix, McAfee, or FireEye products, or comparable endpoint, data, email, and network security platforms.
Experience in air-gapped, on-premises, and hybrid deployments at enterprise scale.
Experience leading globally distributed teams.
Experience running a hotfix or sustaining release process alongside an agile release train.
Background in site reliability engineering or customer reliability practices.
Active U.S. security clearance, or eligibility to obtain one.

How Success Is Measured

Response and resolution times against agreed customer targets.
Mean time to root cause.
Repeat incident rate.
Corrective actions closed on schedule.
Strategic customer retention and satisfaction.

Base Pay Range: $225K-275K. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy .

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information - such as your date of birth, Social Security number, or national ID number - during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.

If you have questions or believe you may have encountered fraudulent activity related to Trellix recruiting, please contact us at ethics@trellix.com .

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More about this job

Skills

Apply information security policies
Technical support
Sales
Computer science
Computer engineering
Electrical engineering
Incident response
Microsoft Windows
Linux
Apple macOS
Debugging
McAfee

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