Customer Service Representative

Trelleborg’s Engineered Coated Fabrics operation is a world leader in engineered polymer solutions for almost every industry globally. We are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward - and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside.

Job Description

The Customer Service Representative is responsible for ensuring timely and accurate order processing, effective communication with customers and internal teams, and contributing to overall customer satisfaction and operational efficiency.

Responsibilities

• Receive and verify customer releases; enter orders to ensure 100% on-time delivery.
• Manage all customer service functions, including order tracking and issue resolution.
• Coordinate raw material needs, order fulfillment, and inventory of product components.
• Serve as the primary point of contact for customer inquiries, orders, and complaints.
• Schedule production orders and communicate delivery timelines to customers.
• Handle return shipments and ensure proper documentation.
• Maintain accurate sales files and review customer contracts for compliance.
• Perform order entry, invoicing, system updates, and generate sales reports.
• Support the field sales team with product samples and marketing literature.
• Process changes to customer orders and update lead times as needed.
• Review daily shipping reports and address missed shipments.
• Perform additional duties as assigned.

Qualifications

• High School Diploma required; Associate’s Degree in Business preferred.
• Previous experience in customer service is required.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Proficiency in SAP preferred.

Successful candidate will have strengths in the following:

• Exceptional attention to detail.
• Ability to work independently with minimal supervision.
• Strong problem-solving and multitasking skills.
• Comfortable working in a fast-paced environment.

Travel Requirements

• This role is onsite full-time at the production facility.

Benefits

As a valued Trelleborg team member, you will enjoy:

• Competitive salary
• Annual variable bonus plan
• Tuition Reimbursement
• Generous benefits package: Health, Dental, Vision, STD, LTD, Life, 401k
• Paid time off
• Paid holidays
• Employee assistance program
• A rewarding career with greater opportunity for impact

Trelleborg is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.