PBX Attendant

Specific Job Functions:

• Answer incoming and outgoing calls using the property customer service standards.
• Receive and deliver voice and text messages for property guests.
• Process wake-up calls for guests.
• Communicate effectively with all business contacts.
• Operate a console and all peripheral equipment.
• Understand and comply with all company rules and regulations.
• Locate executives on cellular phones.
• Handle calls, staff, and guests during an emergency situation.
• Review all property news and events for the day.
• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• At least 1 year of customer service experience preferred.
• Basic computer skills including knowledge of function keys, using a mouse, basic navigation and Microsoft Outlook preferred.
• Good verbal communication skills, articulate pleasant speech a must.
• Ability to work any shift preferred.
• Hotel and/or Casino industry experience preferred.
• Use of a console or multi-line phone experience preferred.
• Bilingual preferred.
• High school diploma or GED required.