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Staff Technical Program Manager, IT Audit & Governance
MongoDB
Austin, TX
…leaders across Infrastructure, Engineering, Security, Cloud, Enterprise Applications, and Business Systems to make sure controls are owned, operated, evidenced, and remediated on time.…
Added 1 min ago
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Software Engineer
Versant
Englewood Cliffs, NJ
- $120,000 to $150,000 USD / year
We are looking for a Software Engineer to join our growing engineering team. You will contribute to the design and development of scalable, secure, and user-centric applications that power…
Added 6 mins ago
MA
Senior Data Engineer
Manufacturers and Traders Trust Co
Buffalo, NY · Wilmington, DE
- $97,100 to $161,800 USD / year
Develop batch, micro-batch, CDC and streaming pipelines using approved enterprise patterns and technologies such as Apache Kafka or comparable platforms.
Added 6 mins ago
MA
Lead Data Engineer
Manufacturers and Traders Trust Co
Buffalo, NY · Wilmington, DE
- $116,400 to $194,000 USD / year
Engineer solutions using Snowflake, Databricks, dbt and comparable modern data platforms; select appropriate warehouse, lakehouse or hybrid patterns based on workload needs.
Added 7 mins ago
UG
Principal Cybersecurity Analyst (Attack Surface Mgt.) On Site MN
UnitedHealth Group
United States
- $112,700 to $193,200 USD / year
The Enterprise Information Security (EIS) team is responsible for cybersecurity across our organization. We support our business and members by reducing risk, rapidly responding to threats,…
Added 7 mins ago
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Oracle Exadata DBA - Remote
UnitedHealth Group
NY
- $112,700 to $193,200 USD / year
Join the NY APD and Virginia EDW Analytics Operations and Maintenance team within Optum Technology as a Principal Data Engineer. In this role, you will lead the architecture, design, and…
Added 8 mins ago
IT Cloud Engineer, Engineering Platform Automation
Mayo Clinic
Rochester, MN · Rochester
This role serves as the technical product owner and lead engineer for the Engineering Front Door platform, partnering with the Cloud Center of Excellence (CCoE), Cloud Platform Engineering,…
Added 9 mins ago
Sales Engineer
GLOBO Language Solutions, LLC
Remote, United States
Primary Goal: As a Sales Engineer, you’ll be the technical expert in our sales process, partnering with Account Executives to help prospects understand how our solution solves their…
Added 9 mins ago
Associate Director, AI Engineering
CSL Behring L.L.C.
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…scientists. The Associate Director is the team's senior full-stack engineer and architect. The role owns the engineering standards, development and deployment patterns, and production…
Added 10 mins ago
Principal Database Platform Engineer
Boston Consulting Group
Boston, MA · Atlanta, GA
As a Principal Database Platform Engineer, you will take end-to-end ownership of cloud-native database platforms, with a primary focus on AWS. This is a hands-on senior individual…
Added 11 mins ago
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Senior Systems Administrator (L3) – Azure Government & Windows Infrastructure
Virtual Service Operations
Reston, VA
- $115,000 to $135,000 USD / year
Support endpoint and server protection platforms, including Microsoft Defender for Endpoint.
Added 11 mins ago
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Principal Cybersecurity Analyst (Attack Surface Mgt.) On Site MN
UnitedHealth Group
Columbia, MD
- $112,700 to $193,200 USD / year
The Enterprise Information Security (EIS) team is responsible for cybersecurity across our organization. We support our business and members by reducing risk, rapidly responding to threats,…
Added 12 mins ago
Cloud Solutions Architect
Booz Allen Hamilton_United States
Fayetteville, NC
As an experienced engineer, you know how to design, develop, and deliver production-grade agentic AI systems that demonstrate the practical value of generative AI, large language models…
Added 12 mins ago
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Principal Software Engineer, VP
Charles River Systems Inc MA
United States
- $120,000 to $202,500 USD / year
We are seeking a Principal Software Engineer (Vice President) with deep Java expertise to serve as a recognized technical authority within Charles River Development (a State Street…
Added 12 mins ago
Senior Software Engineer
Bigbear.ai
UNAVAILABLE
BigBear.ai is seeking a Senior Software Engineer to support the development team in modernizing the ORION Decision Support Platform - the DoW’s enterprise system for global force-readiness…
Added 13 mins ago
IT Cloud Engineer, Engineering Platform Automation
Mayo US
Rochester, MN
This role serves as the technical product owner and lead engineer for the Engineering Front Door platform, partnering with the Cloud Center of Excellence (CCoE), Cloud Platform Engineering,…
Added 13 mins ago
SAP NS2 Senior Cloud Security Engineer-TS/SCI + poly Onsite - Chantilly, VA
SAP
Herndon, VA
…offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure…
Added 18 mins ago
Sr Engineer, IAM
Interactive Brokers
Greenwich, CT · Chicago, IL · New York, NY · Fort Lauderdale, FL
We are seeking a well-rounded IAM engineer with strong identity fundamentals, broad integration experience, and the ability to apply those skills across evolving technologies. The…
Added 19 mins ago
26-1136: AI Engineer 3 - Herndon, VA
Navitas Business Consulting
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Navitas is seeking an experienced AI Engineer to support enterprise AI/ML architecture initiatives, governance frameworks, and agentic AI capabilities across federal modernization programs.…
Added 21 mins ago
Capgemini Invent, Senior Consultant, Forward Deployed Engineer
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…model brings together expertise across Data & AI Advisory, Data Platforms & Architecture, and Applied Data Fusion, enabling seamless collaboration from strategy through…
Added 23 mins ago
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Senior Application Software Engineer
Oracle
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- $89,200 to $209,500 USD / year
In this role, you will design, build, test, and support components across ingestion, transformation, storage, and access layers. You will work closely with senior engineers, architects,…
Added 24 mins ago
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Senior Application Support Engineer
East West Bank
El Monte, CA
- $100,000 USD / year
…foundational to our customers' trust. As a Senior Application Support Engineer, you'll play a critical role in ensuring the availability, resiliency, and modernization of the applications…
Added 24 mins ago
CIAM Full Stack Engineer
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Boston, MA
Experience with enterprise CIAM platforms such as IBM Security Verify, RSA, or comparable identity providers.
Added 26 mins ago
Lead Software Engineer - Agentic AI
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorganChase with in Enterprise Technology Cloud Foundational Services, you are an integral part of an agile team that works to enhance, build, and deliver…
Added 27 mins ago
Engineer Lead, Data
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The Enterprise Data & AI team builds and operates FIS data platforms that enable secure, reliable and governed use of data across banking, capital markets and corporate functions. The…

Closed listing

Tray.ai

Technical Support Engineer

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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