Jobs in the United States

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Added 1 min ago
Director, Finance
Duke Careers
DURHAM, NC
…Finance Manager(s), Financial Analysts (2), and a Management…
Added 1 min ago
Site Reliability Engineer
Quarterhill
UNAVAILABLE
Quarterhill is seeking a Senior Site Reliability Engineer (SRE) to join our growing team. This role is an exciting opportunity to contribute to the reliability and performance of smart…
Added 2 mins ago
SAP SCM Software Test Engineer
CACI
Remote, United States
…integration. We're looking for an accomplished Software Test Engineer to execute hands-on manual testing for this large-scale SAP implementation. Your expertise in test execution and SAP…
Added 2 mins ago
AU
Senior Construction Manager
AtkinsRealis USA Inc.
United States
- $150,000 to $180,000 USD / year
Professional Engineer (PE) registration is required.
Added 2 mins ago
AU
Project Assistant
AtkinsRealis USA Inc.
United States
- $20 to $26 USD / hour
Intermediate knowledge of MS Word, Outlook and Excel.
Added 2 mins ago
Instrumentation & Controls Engineer II
AtkinsRealis USA Inc.
United States
Our Engineering group in Bothell, WA USA is looking for a full-time experienced Instrumentation & Controls Engineer II to join our growing team. The ideal candidate will have an I&C…
Added 2 mins ago
Mechanical Engineer - Pipe Stress Engineering
AtkinsRealis USA Inc.
United States
We are seeking a Mechanical Engineer – Pipe Stress Engineering to join our team in Bothell, WA or any other US based office.
Added 2 mins ago
Senior Pipe Stress Engineer
AtkinsRealis USA Inc.
United States
We are seeking a Senior Pipe Stress Engineer to join our team in Bothell, WA or any other US based office.
Added 2 mins ago
DL
Industrial Engineer
Defense Logistics Agency
Robins AFB, GA
- $89,508 to $116,362 USD / year
Serves as an Industrial Engineer with responsibility to participate in the study, design and planning of the layout and processes for major integrated systems of people, materials, and…
Added 2 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $102,415 to $158,322 USD / year
You will serve as the Magic Wall Lead Engineer within the Integrated Combat Environments (ICE) Division.
Added 2 mins ago
UP
SUPERVISORY GENERAL ENGINEER
U.S. Pacific Fleet
Everett, WA
- $151,499 to $196,954 USD / year
You will serve as a SUPERVISORY GENERAL ENGINEER in the Engineering and Planning Department C/200 of PSNS and IMF.
Added 2 mins ago
Director, Component Engineering
Kairos Power
Alameda, CA
Bachelor’s degree or higher in mechanical engineering, mechanical engineering technology, or related discipline; Professional Engineer (PE) license preferred.
Added 3 mins ago
PMU Hardware Electrical Design Engineer
Apple
Cupertino, CA
…products launched this year. We are looking for a hardworking engineer that is enthusiastic about embedded hardware design. You can work closely with a diverse and creative team to craft…
Added 3 mins ago
Module System Engineer
Apple
Cupertino, CA
We're looking for a Module System Engineer to design and deploy the test instruments that validate our camera and battery modules, from prototype through high-volume manufacturing. You'll…
Added 3 mins ago
Camera Optical System Engineer
Apple
Cupertino, CA
…for Apple products. The team is looking for a Camera Optical Engineer to develop and support custom lens design and…
Added 3 mins ago
Camera Optical System Engineer
Apple
Cupertino, CA
…for Apple products. The team is looking for a Camera Optical Engineer to develop and support custom lens design and…
Added 3 mins ago
L3 Cloud Services Engineer
Align Communications
TX · Phoenix, AZ · Salt Lake City, UT
Align is seeking a skilled and motivated L3 Cloud Services Engineer to join our expanding Managed Services team. The ideal candidate will bring 5 to 8+ years of relevant experience,…
Added 3 mins ago
Quality Engineer--QAQAA11
Bmt International SA
Fraser, Michigan, MI
BMT Aerospace is a well-established and growing aerospace manufacturing machining company seeking experienced Quality Engineer. We offer competitive wages and benefits (includes BCBSM PPO).…
Added 4 mins ago
Java Backend Software Engineer III
JPMC page
Chicago, IL
As a Software Engineer III at JPMorganChase within Consumer & Community Banking, Digital Communication, you serve as a seasoned member of an agile team to design and deliver trusted,…
Added 5 mins ago
Associate Engineer
DYNAX AMERICA CORP
Roanoke, VA
…their own project plans. Works with Manager and or automation engineer to establish new equipment. Working knowledge and experience troubleshooting, and repairing industrial control…
Added 5 mins ago
Industrial Engineer
DRiV
Skokie, IL
Extensive knowledge of rubber molding processes and manufacturing.
Added 5 mins ago
Landfill Engineer Trainee
WM
Morrisville, PA
As part of a formal 12-month training program, the Landfill Engineer Trainee will begin a professional journey under the mentorship of experienced technical staff and managers. The program…
Added 5 mins ago
Senior Staff Machine Learning Engineer, Perception, Simulation Realism
Waymo
Mountain View, CA · San Francisco, CA
…offline data engineering. As a Senior Staff Machine Learning Engineer, you will serve as the chief technical authority for our perception models, guiding and mentoring ML engineers to solve…
Added 5 mins ago
Senior Diagnostics Engineer
Waymo
Mountain View, CA
Wide breadth of knowledge in the EE/CE/CS/Mech realm, and can spin up on a new topic very quickly.
Added 5 mins ago
QA and Compliance Coordinator
TMI ACQUISITION LLC
Tucson, AZ
ASQ Certified Quality Auditor (CQA) or ASQ Certified Quality Engineer (CQE) certification is highly preferred.

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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