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JH
Senior Software Engineer (Java/SQL/postgres)
Jack Henry & Associates, Inc.
Louisville, KY
- $7.25 USD / hour
The Senior Software Engineer participates in the technical design and implementation of new products or enhancements. This role participates in all phases of the development cycle: concept,…
Added 13 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Little Rock, AR
…reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps…
Added 15 mins ago
Software Engineer
Mountain America Credit Union
Sandy, UT
Creates unit tests with appropriate code coverage, and assists quality engineers in developing automated integration tests and UI tests.
Added 16 mins ago
ES
Senior Applications Engineer
Elevate Semiconductor
San Diego, CA
- $110,000 to $130,000 USD / year
This is the engineer who takes a customer issue or a new EVM from start to finish with little hand-holding. You'll spend real time in the lab, own documentation for the products you…
Added 18 mins ago
CE
Senior Software Engineer
Caliola Engineering, LLC
Colorado Springs, CO
- $135,000 to $165,000 USD / year
Caliola Engineering is seeking a Senior Software Engineer to build software that solves complex, meaningful problems in support of mission-critical applications. You will work alongside a…
Added 22 mins ago
T-7A Aero Performance Engineer
The Boeing Company
Berkeley, MO
The Boeing Defense, Space & Security (BDS) team is seeking an Experienced or Senior Aero Performance Engineer to support the T-7A program based in Berkeley, MO .
Added 23 mins ago
Transmission Services Engineer
Associated Electric Cooperative, Inc.
Springfield, MO
As a Transmission Services Engineer, you will help evaluate and support the transmission system studies, models, and tariff processes that keep the grid reliable and ready for future…
Added 23 mins ago
Licensed Site Development Civil Engineer
Actalent
Saint Louis, MO
Senior Civil Engineer / Project Manager (Remote)
Added 23 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Jefferson City, MO
…reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps…
Added 30 mins ago
Senior Electrical Design Engineer
Muon Space
San Jose, CA
Muon Space is seeking a motivated and enthusiastic Senior Electrical Hardware Engineer to join our growing team in San Jose, CA. This is an exciting opportunity to contribute to the design,…
Added 30 mins ago
Senior Avionics Test Engineer
Muon Space
San Jose, CA
Muon Space is seeking an experienced and hands-on Senior Avionics Test Engineer to join our team in San Jose, CA. In this role, you will own the architecture, development, and scaling of…
Added 30 mins ago
Senior Avionics Engineer
Muon Space
San Jose, CA
Muon Space is seeking a motivated and enthusiastic Senior Avionics Engineer to join our growing team in San Jose, CA. This is an exciting opportunity to contribute to the design,…
Added 39 mins ago
Cyber Security Manager
Leidos
Alexandria, VA
Leidos is seeking an experienced Cyber Security Manager to lead cybersecurity engineering, risk management, authorization, and security operations support for the United States Coast…
Added 39 mins ago
ENGINEER SYSTEMS 2
Huntington Ingalls Industries
Newport News, VA
Newport News Shipbuilding (NNS) is seeking an experienced Systems Engineer to support the development and implementation of Systems Engineering on submarine, carrier and facility programs…
Added 39 mins ago
Spectral Integration Engineer
Solvarus
Chantilly, VA
…Intelligence Community and Department of Defense. Join our team of experienced engineers in the development and institutionalization of a Digital Engineering environment set to contront…
Added 39 mins ago
HCM Process and Data Lead
Guidehouse
MCLEAN, VA · ARLINGTON, VA
We are seeking an experienced Associate Director, Data & Process Modernization, to lead a transformative federal Human Capital Management (HCM) modernization initiative supporting a large…
Added 40 mins ago
NAVAL ARCHITECT 3
HII
Newport News, VA
…together at the forefront of technology, manufacturing, and integration of the most powerful and survivable naval ships in the world. Want to be part of the team? Apply today! We look…
Added 41 mins ago
Senior Data & Analytics Solutions Sales Executive
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 42 mins ago
RH
Data Engineer
Robert Half
Remote, United States
- $60 to $82 USD / hour
We are looking for an experienced Data Engineer to strengthen and scale an enterprise data environment in California. This contract opportunity with potential for a permanent role is ideal…
Added 46 mins ago
RA
Staff Technical Program Manager
Rivian and Volkswagen Group Technologies
Irvine, CA
- $154,000 to $211,750 USD / year
Are you a highly experienced Technical Program Manager with a proven track record of successfully delivering high-quality software for evolving product platforms in complex, integrated…
Added 47 mins ago
AI Engineer
Hub International Limited
Chicago, IL
HUB is seeking an AI Engineer to join the RPA & Automation team within our centralized technology organization, part of HUB’s AI & Automation organization. This is a hands-on build role…
Added 47 mins ago
AI Engineer
Hub International Limited
Chicago, IL
HUB is seeking an AI Engineer to join the RPA & Automation team within our centralized technology organization, part of HUB’s AI & Automation organization. This is a hands-on build role…
Added 47 mins ago
Quality Engineer II
Hub International Limited
Chicago, IL
HUB International Limited is looking for an experienced Test Lead (Job Title: Quality Engineer II) to join our Enterprise Testing Team. In this role, you will have the opportunity to work…
Added 54 mins ago
SD
Mechanical Engineer
Sayres Defense
Washington, DC
- $110,000 to $150,000 USD / year
Sayres is currently seeking an experienced Mechanical Engineer with an active SECRET clearance, verifiable in DISS in Washington, DC.
Added 54 mins ago
SD
Marine Engineer
Sayres Defense
Mobile, AL
- $90,000 to $130,000 USD / year
Sayres is currently seeking an experienced Marine Engineer with an active SECRET clearance, verifiable in DISS in Mobile, AL.

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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