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Lead Power Systems Controls Engineer
Eaton Corporation
Smyrna, GA
- $97,000 to $143,000 USD / year
…customers using PLC’s, HMI’s, Multi-function Protection Relays, and Data Concentrators from all major OEM’s. This is a hybrid role with approximately…
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Boilermaker Superintendent Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
…interpretation of technical requirements. Provides technical data and information, as required, to direct hire workforce, subcontractor supervision or Construction Engineers. Ensures…
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Equipment Specialist - Construction Job Details | Black & Veatch Family of Companies
Black & Veatch
Newnan, GA · Carrollton, GA
…ordering, and tracking processes post the completion of equipment data upload in the designated computer maintenance and management systems.*Generate rental requisitions for owned equipment…
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Project Engineer / 2025-2222
Walbridge Aldinger Company
Norcross, GA
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Principal Data Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
As a Principal Data Engineer within the Optum Insight Engineering AI team, you will design and develop robust public cloud data systems, services, and reusable patterns that drive massive…
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Advanced Cyber Security Architect/Engineer
Honeywell Technologies
Duluth, GA
As an Advanced Cyber Security Architect/Engineer at the Honeywell Industrial Cybersecurity Centers of Excellent and Innovation, you will lead the research, development, and engineering of…
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Tech Accelerate Graduate Program - Software Engineer I
RELX INC
Alpharetta, GA
…six-month rotations. Participants gain hands-on experience in big data, AI, SRE, DevOps, and security engineering. They also get exposure to leading cloud platforms like AWS and Azure. The…
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REMOTE - Sr. Security Engineer - Identity & Endpoint
Fortellar
Remote, United States
- $130,000 to $155,000 USD / year
The Sr. Security Engineer, Identity & Endpoint designs, deploys, and operates identity, privileged access, vulnerability, endpoint, and device trust controls for Fortellar's clients, with…
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REMOTE - Sr. Security Engineer - Cloud Security & Detection
Fortellar
Remote, United States
- $140,000 to $160,000 USD / year
The Sr. Security Engineer, Cloud Security & Detection designs, deploys, and operates cloud security posture, data protection, and detection and response capability for Fortellar's clients,…
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Transportation Engineer Senior ($4,000 Hiring Incentive)
Arizona Department of Administration
AZ
The purpose of this position is to assist the Regional Traffic Engineer in managing technical reviews and to provide guidance, training, and direct supervision to the Traffic Engineering…
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DevOps engineer - Openshift
NTT Data Americas, Inc.
Alpharetta, GA
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,…
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Software Engineer Associate - Technology Development Program 2027, Atlanta, GA
Cargill
Atlanta, GA
As Software Engineer Associate, you will participate in the development and support of new and existing Technology solutions. In this role, you will be part of a global Digital Technology &…
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Program Analytics & Data Visualization Specialist I
Guidehouse
ATLANTA, GA
- $70,000 to $116,000 USD / year
Microsoft certifications such as: Power BI Data Analyst Associate, Fabric Analytics Engineer Associate, Azure Data Engineer Associate
Added 1 min ago
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Senior Platform Software Engineer - OCI
Oracle
Atlanta, GA
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
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Product Lifecycle Mechanical Engineer, Data Center Electrical Products and Services
Amazon
Atlanta, GA
As a Global AWS Product Lifecycle Engineer, you will provide electrical infrastructure support to AWS data centers. You will collaborate with the product development team to gain deep…
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Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Atlanta, GA
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
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Senior Staff Engineer - Agentic Identity
Cisco
Atlanta, GA
Join us as we pursue our vision to make machine data accessible, usable, and secure for everyone. As AI agents rapidly emerge as active users - executing searches, calling APIs, and…
Added 1 min ago
Senior Business Intelligence Engineer
Humana
Atlanta, GA
The Senior Business Intelligence (BI) Engineer engages with business value streams on diverse and complex opportunities leveraging a variety of technology platforms. The individual will…
Added 1 min ago
Site Reliability Engineer
Highmark Health
Atlanta, GA
Added 1 min ago
Data Scientist 1
Baylor Scott & White Health
Atlanta, GA
Use SQL and Python to explore and prepare data, engineer features, perform statistical analysis,develop models, automate workflows, and validate results.
Added 1 min ago
Sr Forward Deployed Engineer (Palantir Foundry & Custom Development)
Jacobs
Atlanta, GA
We're looking for a Mid-Senior Forward Deployed Engineer (FDE II) to own real ambiguity: taking a rough problem statement from the client, Implementation Lead, PM, or Architect, and driving…
Added 1 min ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Atlanta, GA
In this role, you will be supporting products that have recently been transitioned from on-prem data center into AWS Cloud. The position will be heavily involved in strategizing and…
Added 1 min ago
Chief Bldg Engineer Supervisor
CBRE
North Atlanta, GA · Alpharetta, GA · Cumming, GA · Brookhaven, GA · Atlanta, GA · Buford, GA · Cartersville, GA · Carrollton, GA · Decatur, GA · Duluth, GA · Johns Creek, GA · Suwanee, GA · Stone Mountain, GA · Sugar Hill, GA · McDonough, GA · Roswell, GA · Marietta, GA · Newnan, GA · Snellville, GA · Sandy Springs, GA · Peachtree City, GA · Milton, GA
As a CBRE Chief Building Engineer Supervisor, you will supervise the team responsible for planning, coordinating, and managing ongoing maintenance and repair operations for a facility, a…
Added 1 min ago
Hardware Engineer, PCB Layout
Meta
Atlanta, GA
Meta is seeking a Staff PCB Layout Engineer to drive the design and delivery of complex printed circuit boards for large-scale infrastructure hardware. In this role, you will define layout…
Added 1 min ago
Senior Frontend Engineer - Hashicorp Vault
IBM
Atlanta, GA
…including framework migrations, design system implementations, and data-layer modernization efforts in production…

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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