Jobs in the United States

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Network Engineer
KBR Wyle Services, LLC
Huntsville, AL
KBR is seeking a Network Engineer to support enterprise network infrastructure within classified and unclassified mission environments. The selected candidate will be responsible for the…
Added just now
Software Support Engineer
Symbotic LLC
USA Andover, MA
As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at…
Added 1 min ago
Manufacturing Engineer - Molding (2nd Shift)
Summit Polymers
Vicksburg, MI
Collaborate with SLMS Engineer to develop internal mold store packaging that supports efficient labor and automation while ensuring safe & defect-free storage, transport and handling at…
Added 1 min ago
Principal Data Engineer
Applied Systems Canada
UNAVAILABLE
Applied Systems is looking for a Principal Data Engineer to shape the architecturalfoundation of our Data and Analytics capabilities as we scale to enable better insights andlay the…
Added 1 min ago
Principal Technologist - 90335753 - Remote
Amtrak
United States
…deep technical expertise with a strong focus on innovation, automation, problem prevention, operational efficiency, and continuous…
Added 2 mins ago
Set UP Operator PB 2nd Shift
OSBORN LLC
Richmond, IN
…material, setting approved process parameters, programming automation equipment, conveyers, and general readiness of the job. Insuring the robustness of these…
Added 2 mins ago
System Engineer
Anduril Industries
Costa Mesa, CA
Anduril is seeking a Systems Engineer for our factory systems team to build and maintain the mission-critical technology stack that powers our connected factories. You will be responsible…
Added 3 mins ago
Test Engineer Technician
Neptune
Tallassee, AL
…electronic test equipment, following test procedures, and test…
Added 4 mins ago
Mobile DevOps Engineer
Infosys
United States
Experience managing app store deployments via Google Play Console and App Store Connect (including API-based automation)
Added 6 mins ago
Sr Software Engineer I
American Express
Atlanta, GA · Phoenix, AZ · New York, NY · NY
Champion engineering excellence by improving CI/CD pipelines, test automation, and developer productivity
Added 6 mins ago
S
Staff Software Engineer
Skyworks
Austin, TX
- $108,700 to $226,800 USD / year
We are seeking a highly capable Staff Software Engineer to lead development of Windows-based software tools used to evaluate, configure, tune, debug, and demonstrate advanced automotive…
Added 7 mins ago
CO
HVAC Engineer
College of Lake County
United States
- $26.43 USD / hour
The HVAC Engineer Tuesday-Saturday position, under the supervision of the HVAC Engineer Supervisor and the Lead HVAC Engineer, services all HVAC mechanical systems; inspects equipment;…
Added 9 mins ago
QA Engineer
TestYantra Software Solutions
Plano, TX
The Software Development Engineer in Test (SDET) is responsible for designing, developing, and maintaining automated testing solutions for client. This role ensures software quality,…
Added 10 mins ago
Principal Data Engineer
Applied Systems, Inc.
UNAVAILABLE
Applied Systems is looking for a Principal Data Engineer to shape the architecturalfoundation of our Data and Analytics capabilities as we scale to enable better insights andlay the…
Added 10 mins ago
Electrical Systems and Controls Engineer - Remington
Lonoke, AR
The primary responsibility of the Electrical Systems and Controls Engineer is to develop, implement, and support technology to improve equipment, processes, and products. This is…
Added 11 mins ago
Sr. Software Integration Engineer
Rivian
Normal, IL
Added 12 mins ago
Network Engineer
KBR
Huntsville, AL
KBR is seeking a Network Engineer to support enterprise network infrastructure within classified and unclassified mission environments. The selected candidate will be responsible for the…
Added 12 mins ago
SA
Research Engineer
Scientific Applicati
Colorado Springs, CO
- $90,000 to $135,000 USD / year
…an exceptionally talented, motivated, and creative Research Engineer to support rapid Research & Development (R&D) and power systems research activities out of our facility in Colorado…
Added 15 mins ago
Senior Software Engineer - Analytics Platform
Bloomberg
NY
Build tooling, frameworks, and AI-driven automation that improve developer productivity and simplify operating large-scale distributed systems.
Added 15 mins ago
Senior Architect / DevOps Engineer- Remote (DC, MD, VA- Locals only)
Swingtech
Remote, United States
Swingtech Consulting, Inc. is seeking a Senior Architect / DevOps Engineer to support the architecture, operation, modernization, and secure delivery of web-based training and learning…
Added 15 mins ago
Senior Vision System Engineer, Amazon Robotics
Amazon.com Services LLC
North Reading, MA · Westborough, MA
…power to see, understand, and act, and we need a Vision Systems Engineer to lead the charge from customer problem to deployed solution. If you love working at the intersection of sensors,…
Added 16 mins ago
Senior Product Owner, Adobe Experience Manager (AEM)
Appnovation Technologies
NY
As a Full-Stack AI Engineer, you'll transform business ideas into production-ready applications using cutting-edge AI design tools and modern full-stack frameworks. With a strong bias…
Added 16 mins ago
Protection And Control Engineer
Actalent
Pittsburgh, PA
Job Title: Protection and Control EngineerJob DescriptionThe Protection and Control Engineer designs and supports high-voltage utility substation projects, providing technical expertise in…
Added 16 mins ago
A
Electrical Design Engineer
Actalent
Homer, MI
- $31 to $44 USD / hour
We are seeking an Electrical Engineer to support the design, development, and commissioning of automated equipment. This role involves creating and modifying electrical designs using…
Added 16 mins ago
Lead Reliability Engineer, Advanced Packaging
onsemi
Scottsdale, AZ · Allen, TX · Hopewell Junction, NY
We are seeking a highly skilled Lead Reliability Engineer to join as the reliability architect for complex power-module and advanced-packaging platforms. This role will lead reliability…

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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