Jobs in the United States

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Added 2 mins ago
Forward Deployed Engineer, MT Labs
MCK McKesson Corporation
TX
McKesson Technology Labs is looking for a Forward Deployed Engineer who combines deep software engineering expertise with curiosity about how work happens in the real world. You will spend…
Added 3 mins ago
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Electrical Engineer
Actalent
Columbus, OH
- $29 to $38 USD / hour
Electrical EngineerThis Electrical Engineer role focuses on the design and development of custom industrial equipment, with a strong emphasis on electrical system design, controls…
Added 3 mins ago
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Process Engineer
Actalent
Noblesville, IN
- $48.08 to $52.88 USD / hour
Job Title: Process EngineerJob DescriptionThe Process Engineer provides engineering support for manufacturing equipment and processes used to produce plastic medical components. This role…
Added 3 mins ago
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Software Test Engineer
Actalent
Golden Valley, MN
- $45 to $65 USD / hour
The Senior Software Test Engineer leads verification, validation, and quality efforts for embedded software and autonomous robotic systems. This hands-on role develops automated test…
Added 3 mins ago
Analytics Engineer
Tantalus
Chattanooga, TN
Tantalus is seeking an early-career Analytics Engineer to join our Customer Operations team, reporting to the Senior Director, Customer Experience.
Added 3 mins ago
Analytics Engineer
Tantalus
Raleigh, NC
Tantalus is seeking an early-career Analytics Engineer to join our Customer Operations team, reporting to the Senior Director, Customer Experience.
Added 4 mins ago
Front End Engineer, Amazon Quick
Amazon.com Services LLC
Seattle, WA
Quick is where generative AI meets the enterprise workplace. Chat, custom agents, research, BI, workflow automation - all unified, fast, discoverable, and governed at scale. The platform we…
Added 4 mins ago
Principal Engineer
NetApp, Inc.
San Jose, CA
NetApp is seeking a Principal Engineer to set the technical direction for the Active IQ platform, defining the architecture and engineering approach for the AI, agentic AI, and intelligent…
Added 4 mins ago
Data Engineer
Kiewit
Omaha, NE · Lenexa, KS
The Data Engineer is responsible for the development of ELT/ETL packages and scripts to move data from source applications to data Platforms for Reporting and Analytic functions
Added 5 mins ago
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Principal Data Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
As a Principal Data Engineer within the Optum Insight Engineering AI team, you will design and develop robust public cloud data systems, services, and reusable patterns that drive massive…
Added 5 mins ago
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REMOTE - Sr. Security Engineer - Cloud Security & Detection
Fortellar
Remote, United States
- $140,000 to $160,000 USD / year
The Sr. Security Engineer, Cloud Security & Detection designs, deploys, and operates cloud security posture, data protection, and detection and response capability for Fortellar's clients,…
Added 6 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Atlanta, GA
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 6 mins ago
Site Reliability Engineer
Highmark Health
Atlanta, GA
…leaders and teams to navigate and to monitor and support building automation and facility systems, clinical engineering / IoT, healthcare delivery technology architecture, infrastructure…
Added 6 mins ago
Data Scientist 1
Baylor Scott & White Health
Atlanta, GA
Use SQL and Python to explore and prepare data, engineer features, perform statistical analysis,develop models, automate workflows, and validate results.
Added 6 mins ago
Sr. Security Engineer
Kelly Services
Atlanta, GA
…to evaluate their application for enhancing productivity and automation while identifying associated risks, potential misuse, and impacts to the organization’s security and compliance…
Added 6 mins ago
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
Atlanta, GA
…demonstrate practical value across IBM software, AI, cloud, data, automation, and security…
Added 6 mins ago
Data Engineer Advisor
NTT Data Americas, Inc.
Atlanta, GA
Create and maintain Fabric Notebooks for data engineering, transformation, and automation workloads.
Added 6 mins ago
Senior Product Security Engineer
IBM
Atlanta, GA
The Secure Lifecycle Management (SLM) organization is seeking a Product Security Engineer to partner closely with the engineering teams responsible for HashiCorp Vault, Boundary, and Radar.…
Added 6 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Atlanta, GA
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 6 mins ago
Software Engineer (Workday Integration Engineer)
Travelers Insurance Company
Atlanta, GA
Travelers is seeking a Software Engineer to deliver Workday Competitive HR Products & Services with a focus on Benefits, Payroll, Time, Absence and Compensation to join our organization as…
Added 7 mins ago
IS
SDE – Backend
INSPYR Solutions
Redmond, WA
- $70 to $75 USD / hour
We are seeking a Full Stack Software Development Engineer with 5+ years of experience developing and designing largescale applications. The ideal candidate has proven expertise in…
Added 8 mins ago
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Applied AI Analyst
Ascentek
Golden Valley, MN
- $115,000 to $130,000 USD / year
Partner with the Data Engineer and the IT Platforms Architect so solutions and agents use well-modeled, governed Fabric data
Added 10 mins ago
2027 Summer Internship: Data Engineer
PACCAR
Denton, TX
Peterbilt Motors Company, a PACCAR Company, has an opening for a Data Engineer Intern to add to our Advanced Analytics team in Denton, Texas.
Added 12 mins ago
Senior DevSecOps Engineer
University of Dayton
Dayton, OH
UDRI is looking for a DevSecOps Engineer to join the SPIRE group. You will contribute to a growing team responsible for development, security and operations and development workflows…
Added 13 mins ago
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Automation Engineer III
Kforce
Remote, United States
- $45 to $50 USD / hour
Kforce has a client that is seeking an Automation Engineer III in Lake Mark, FL.

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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