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Lead Substation Engineer 2 - Grid
Sargent & Lundy
Lake Mary, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 1 min ago
Controls Engineer
Valmont Industries Inc.
Remote, United States
The Controls Engineer is responsible for the design, development, programming, and support of industrial automation and control systems used in advanced manufacturing processes. This role…
Added 1 min ago
RI
Estimator - Service
RK Industries, LLC
Denver, CO
- $90,000 to $108,000 USD / year
Clarify scope with General Contractor and Engineer.
Added 3 mins ago
Associate Director, Practice Builder
Default Brand
Billings, MT
Ulteig is seeking an experienced people and business leader to serve as Associate Director, Practice Builder within the Power business. This role leads the operational integration,…
Added 4 mins ago
Technical Program Manager III, Corporate Development Finance
Amazon.com Services LLC
Seattle, WA
…earned through its commercial deals, or simply what Amazon owns and what it's worth, IMS is where they get the answer. IMS data feeds directly into Amazon's financial statements and…
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RFID Store Design/Operations Engineer, RFID Program Management
Amazon Development Center U.S., Inc.
Seattle, WA
JWO’s RFID technologies really change the way stores operate both in-store and back-of-house. Customers need help adapting their infrastructure, tools, and operations to maximize the value…
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Information Systems Security Engineer (ISSE)
KGS LLC
Arlington, VA
We are seeking a Senior Information Systems Security Engineer (ISSE) to raise the security bar for a portfolio of classified national security systems. You will work backward from mission…
Added 4 mins ago
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Electrical Engineer
Actalent
Dahlgren, VA
- $80,000 to $100,000 USD / year
Job Title: Electrical EngineerJob DescriptionWe are seeking an entry-level Electrical Engineer to join our team, supporting the B Department at the NSWC Dahlgren Division. This position is…
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Field Service Engineer
Actalent
Phoenix, AZ
- $25 to $33 USD / hour
We are looking for a skilled Field Service Engineer to support our AMHS Operations Team. This position is responsible for maintaining, troubleshooting, and repairing Automated Material…
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Reliability Engineer
Actalent
Broomfield, CO
- $150,000 to $225,000 USD / year
Job Title: Reliability EngineerJob DescriptionAs a Reliability Engineer, you will take ownership of system-level reliability for highly complex, multi-disciplinary hardware systems. You…
Added 6 mins ago
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AI Developer
Insight Global
Irving, TX
- From $68 USD / hour
Ability to troubleshoot agent orchestration, tool execution, data retrieval, permissions, integrations, and production failures.
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IG
Electrical Engineer (Sustaining / Validation)
Insight Global
San Mateo, CA
- From $58 USD / hour
Insight Global’s Client is seeking a hands-on Electrical Engineer to support the validation, sustaining, and continuous improvement of complex electrical systems. This position will focus…
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Refining Operator Trainee
Marathon Petroleum Corporation
St Paul Park, MN
- $36.48 to $53.09 USD / hour
Employees work together to monitor, regulate, troubleshoot, and safely operate complex process equipment and safely perform product movement/loading operations. Trainees are expected to…
Added 6 mins ago
Reliability Engineer I - Hardware / Electrical
Medtronic
Mounds View, MN
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4…
Added 6 mins ago
Principal Marketer Specialist
Medtronic
Mounds View, MN
…technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical…
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Senior Reliability Engineer
Medtronic
Mounds View, MN
The Senior Reliability Engineer will support key technical activities within the Electrophysiology Therapies (EPT) Defibrillation Solutions (DS) Post Market Quality organization. This role…
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Project Coordinator III
Medtronic
Mounds View, MN
Gather, review, track, and compile data and information for reports and departmental documentation.
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Sr Principal Electrical Engineer
Medtronic
Mounds View, MN
…Denervation (formally CRDN) business is looking for a Lead Electrical Engineer motivated engineer to be part of a high-performing team that is revolutionizing the design and development of…
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Team Lead IV-2nd Shift
Medtronic
Brooklyn Center, MN
At the Brooklyn Center South location, team leads support daily production, help coordinate workflow, and ensure quality and process standards are followed in the headers and feedthroughs…
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Lead Power Systems Controls Engineer
Eaton Corporation
Chanhassen, MN
- $97,000 to $143,000 USD / year
Join Eaton's Electrical Engineering Services & Systems (EESS) team and lead the development, testing, and implementation of power systems control solutions for our customers using PLC’s,…
Added 6 mins ago
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Manufacturing Systems Integration Engineer
Saint-Gobain
FARIBAULT, MN
- $92,000 to $142,000 USD / year
The Manufacturing Systems Integration Engineer serves as the technical expert for manufacturing business systems, supporting and optimizing applications that drive efficient plant…
Added 6 mins ago
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Mechanical Test Engineer Co-Op
Entegris
Chaska, MN
- $11.41 USD / hour
Analyze test data, write test reports and PowerPoint presentations and give presentations
Added 6 mins ago
Engineer I
Medtronic
Plymouth, MN
The Engineer I will support New Product Development within Medtronic’s R&D team in the Peripheral Vascular Health (PVH) Operating Unit. This role supports all phases of product development,…
Added 6 mins ago
Production Coordinator III - Calibration- 1st Shift
Medtronic
Plymouth, MN
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 5…
Added 6 mins ago
Senior Frontend Engineer - Hashicorp Vault
IBM
ROCHESTER, MN
Advocate for strategic technical roadmap initiatives, or improvements to team process that enhance the system's overall effectiveness across teams and the organization

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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