Jobs in the United States

25+ jobs

Save this search

Added just now
Director of Project Management
SPINUTECH LLC
Tampa, FL
Spinutech is an award-winning digital agency with over two decades of experience delivering innovative, data-driven web and marketing solutions. We're proud to hold elite…
Added just now
Project Manager - Agency (Web & Digital Marketing)
SPINUTECH LLC
Tampa, FL
Spinutech is an award-winning digital agency with over two decades of experience delivering innovative, data-driven web and marketing solutions. We're proud to hold elite…
Added 1 min ago
AS
Lead Data/AI Engineering
AT&T Services, Inc.
Remote, United States
- $158,200 to $237,400 USD / year
…advanced software engineering methodologies and cutting-edge Data & AI technologies, transforming complex data into actionable insights that drive informed decision-making and business…
Added 1 min ago
LMS Administrator, The Unconventional
Yorktown Systems Group, Inc. All rights reserved. Website built by
Remote, United States
…posture, and day-to-day health of TU's enterprise learning platform, a FedRAMP Moderate, Moodle-based training ecosystem serving military and government learners across multiple programs.…
Added 1 min ago
ServiceNow Platform Administrator
CACI, INC.-FEDERAL
Chantilly, VA
We are looking for a ServiceNow Platform Administrator with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides…
Added 1 min ago
SAP SCM Software Test Engineer
CACI, INC.-FEDERAL
Remote, United States
Join our team supporting USTRANSCOM's Joint Transportation Management System (JTMS), a mission-critical enterprise platform that modernizes transportation, logistics, and financial…
Added 1 min ago
NeoLoad Performance Test Engineer
CACI, INC.-FEDERAL
Remote, United States
Join our team supporting USTRANSCOM's Joint Transportation Management System (JTMS), a mission-critical enterprise platform modernizing transportation, logistics, and financial operations…
Added 2 mins ago
Nutrition Procurement Compliance Supervisor
Early Care and Learning, Department of
United States
…procurement-related functions and projects (i.e., client online records platform; online vendor list; online vendor registration platform; contract and/or agreement review, assessment,…
Added 2 mins ago
IT Delivery Manager SAP Platform Team (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.
Added 2 mins ago
Director, Executive Communications, Advancement Communications
Boston University
Boston, MA
Messaging Platform and Strategic Content Development (30%)
Added 3 mins ago
T
Associate Product Designer
Taivo
Remote, United States
- $65,000 to $82,000 USD / year
…interdepartmentally to shadow research conversations and gather data to design and prototype using established design systems and…
Added 3 mins ago
Research Associate II, mRNA technologies
Repertoire Immune Medicines
Watertown, MA
…category of immune medicines enabled from its DECODE discovery platform. Repertoire is currently using its proprietary platform to discover novel epitopes and TCRs from patients with…
Added 4 mins ago
Consulting Sales Engineer
Alteryx, Inc.
Remote, United States
…capabilities and customer needs, by translating the Alteryx platform features to customer business value. This role involves working closely with the sales team to provide technical…
Added 4 mins ago
Data & AI Director
Valtech
Remote, United States
…getting AI into production and keeping it there, which means the data, platform, evaluation, and operating foundations matter as much as the model. You’ll carry that point of view into…
Added 4 mins ago
Data & AI Director
Valtech
Remote, United States
…getting AI into production and keeping it there, which means the data, platform, evaluation, and operating foundations matter as much as the model. You’ll carry that point of view into…
Added 4 mins ago
Sr. Mfg Eng; Process Quality, Hardware Engineering Services - Manufacturing
Amazon Data Services, Inc.
Austin, TX · Seattle, WA
…professionals to help build the world’s premier cloud computing platform. We are looking for Manufacturing Engineers who are capable of operating in a fast paced, ever changing,…
Added 4 mins ago
Manager, CPE Data Engineering Lead
THE CARLYLE GROUP EMPLOYEE CO., LLC
Washington, DC
The Carlyle Group seeks a hands-on engineering manager to lead AI and data engineering for Global Private Equity (GPE). The team builds and runs the platform that brings together portfolio…
Added 4 mins ago
Software Platform Engineer (2026-0249)
Acclaim Technical Services
Chantilly,, VA
The Software / Platform Engineer will design and develop scalable data and AI infrastructure platforms or make significant enhancements to existing platforms. The ideal candidate is a…
Added 5 mins ago
BH
Senior Analytics Engineer Clinical Quality and Outcomes
BEHAVIORAL HEALTH PRACTICE SERVICES LLC.
Remote, United States
- $132,000 to $145,000 USD / year
…clinical stakeholders, executive leadership, and enterprise data teams. The role will transform complex clinical data into trusted, governed, and actionable insights that drive clinical…
Added 7 mins ago
Program Manager, Graduate Medical Education Training Program
Florida Atlantic University
United States
…reservation, faculty assignments, candidate appointments, virtual platform and technological device management, marketing and informational content development, and oversee the day-of…
Added 7 mins ago
Sr Salesforce Financial Services Cloud Administrator (Remote)
Gallagher
Rolling Meadows, IL
Added 8 mins ago
Full-Stack UI Engineer (AI Platforms) NC - Hybrid
Cisco
Research Triangle Park, NC
As a UI Developer, you will design and build the modern web experiences that put Circuit's AI capabilities directly into the hands of tens of thousands of Cisco employees. You will own the…
Added 8 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco
Research Triangle Park, NC
Join the GFERS team, where we drive the New Product Introduction (NPI) Technical Enablement Framework across platform, security, and observability domains. Our team serves as the critical…
Added 8 mins ago
Technical Program Manager – NPI & Technical Sales Enablement – Splunk
Cisco
Research Triangle Park, NC
Join the GFERS team, where we drive the New Product Introduction (NPI) Technical Enablement Framework across platform, security, and observability domains. Our team serves as the critical…
Added 8 mins ago
8
Sales Development Representative
8am
Austin, TX
- $48,000 to $50,000 USD / year
Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable…

Tray.ai

Technical Support Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

Apply About employer

Report this job