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Staff Manufacturing Engineer, Vehicle Assembly & Test
ALSO
Palo Alto, CA
- $175,000 to $230,000 USD / year
ALSO. is looking for a Staff Manufacturing Engineer for Vehicle Final Assembly & Test, based in Palo Alto, CA with experience working with internal design teams on DFM and scaling…
Added just now
Senior Civil Engineer -- Energy & Industrial Group
Sargent & Lundy
Clayton, MO
…outcomes for our clients. Depending on the role, employees may use data, automation, artificial intelligence, and other digital tools to support research, analysis, engineering and design…
Added just now
Civil Engineer - Mid-Level
Sargent & Lundy
Clayton, MO
…outcomes for our clients. Depending on the role, employees may use data, automation, artificial intelligence, and other digital tools to support research, analysis, engineering and design…
Added just now
Lead Civil Engineer -- Energy & Industrial Group
Sargent & Lundy
Chattanooga, TN
…outcomes for our clients. Depending on the role, employees may use data, automation, artificial intelligence, and other digital tools to support research, analysis, engineering and design…
Added just now
Senior Civil Engineer -- Energy & Industrial Group
Sargent & Lundy
Chattanooga, TN
…outcomes for our clients. Depending on the role, employees may use data, automation, artificial intelligence, and other digital tools to support research, analysis, engineering and design…
Added just now
Civil Engineer - Mid-Level
Sargent & Lundy
Chattanooga, TN
…outcomes for our clients. Depending on the role, employees may use data, automation, artificial intelligence, and other digital tools to support research, analysis, engineering and design…
Added 1 min ago
UG
Senior Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
The Optum Rx team is seeking a Sr Data Engineer to manage, optimize, and modernize critical enterprise database environments. In this role, you will play a critical role in the…
Added 2 mins ago
Site Reliability Engineer
Quarterhill
UNAVAILABLE
Quarterhill is seeking a Senior Site Reliability Engineer (SRE) to join our growing team. This role is an exciting opportunity to contribute to the reliability and performance of smart…
Added 3 mins ago
Module System Engineer
Apple
Cupertino, CA
We're looking for a Module System Engineer to design and deploy the test instruments that validate our camera and battery modules, from prototype through high-volume manufacturing. You'll…
Added 3 mins ago
Site Reliability Engineer - Fleet Command & Control
Etched
San Jose, CA
…inference systems: the alerting, automated recovery and fleet data that keep clusters serving, and the routing that gets each problem to the right expert. Our Supercomputing and…
Added 3 mins ago
Manufacturing Engineer
Access Laser Company
Everett, WA
Experience in production automation, control systems and data collection techniques.
Added 4 mins ago
Java Backend Software Engineer III
JPMC page
Chicago, IL
As a Software Engineer III at JPMorganChase within Consumer & Community Banking, Digital Communication, you serve as a seasoned member of an agile team to design and deliver trusted,…
Added 5 mins ago
Associate Engineer
DYNAX AMERICA CORP
Roanoke, VA
…Manages their own project plans. Works with Manager and or automation engineer to establish new equipment. Working knowledge and experience troubleshooting, and repairing industrial control…
Added 6 mins ago
Senior DevOps Engineer
ServiceNow
San Diego, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 9 mins ago
Cybersecurity Cloud Control Testing Lead, VP
MUFG Bank, Ltd.
Jersey City, NJ
…review of cloud configurations, architecture patterns, control automation, security tooling, cloud security posture management (CSPM) outputs, and platform-generated…
Added 9 mins ago
DevOps Engineer
Initiate Government Solutions
Washington, DC
…Enterprise IT and Health Services solutions with a strong focus on data analytics, health informatics, cloud migration, AI, and the modernization of federal information…
Added 9 mins ago
Network Security Engineer
Georgia System Operations Corporation
Tucker, GA
Engineer Secure, Resilient Network Services That Support Mission-Critical Operations
Added 11 mins ago
Operational Excellence Engineer
DLL Group
Johnston, IA · Wayne, PA · Des Moines, IA
Identify process constraints, bottlenecks, failure points, and sources of variation using data analysis and process engineering techniques.
Added 11 mins ago
HA
Manager, Build Engineering
Hadrian Automation
Los Angeles, CA
- $200,000 to $280,000 USD / year
…production - and be accountable for the build outcomes of every engineer on your…
Added 11 mins ago
AWS Cloud Engineer
Synergy BIS
United States
…SaaS and Low-Code/No-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process…
Added 12 mins ago
Facilities Engineer
Newell Brands
Atlanta
We are looking for a hands-on, early-career Associate Engineer to join our Energy, Reliability & Automation (ERA) team within Global Supply Chain Engineering. This role is primarily…
Added 13 mins ago
Firmware Engineer II
Spectra Logic
Boulder, CO
Spectra Logic is hiring a Firmware Engineer to design, build and validate embedded firmware for its tape library systems, including the Cube and TFinity platforms. You will write the code…
Added 15 mins ago
AMUS Manufacturing Engineer
Daifuku
REYNOLDSBURG, OH
Daifuku Automotive America Corporation is a leader in Design, Manufacturing, Installation and Support of automotive automation/material handling systems in North America. The company is…
Added 15 mins ago
AU
Journeyman Engineer
ABM US
Santa Clara, CA
- $76.5 USD / hour
The Journeyman Engineer is responsible for the safe, reliable, and efficient operation, maintenance, and repair of critical data center infrastructure systems that support continuous…
Added 16 mins ago
Industrial Engineering
Mars Wrigley Conf. (MCNA)
United States
…accelerating performance, and transforming how we work through data, automation, and AI-enabled…

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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