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Added 1 min ago
Manufacturing Process Engineer - Sturgis, MI Plant
Abbott Laboratories
MI
This position works out of our Sturgis, MI location in the Abbott Nutrition division. Our Nutrition business develops science-based nutrition products for people of all ages, from helping…
Added 2 mins ago
Analog Design Engineer (TERADYNE, Agoura Hills, CA)
Teradyne
Agoura Hills, CA
…make better decisions, drive innovation, and deliver better business…
Added 3 mins ago
General Manager
Le Meridien Columbus, The Joseph
Columbus, OH
…existing account calls each person will make and the potential business results of these…
Added 6 mins ago
Full-stack Engineer 4
Capital One
McLean, VA · Richmond, VA
Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? At…
Added 6 mins ago
AI Engineer 4
Capital One
San Jose, CA · San Francisco, CA · McLean, VA · Cambridge, MA · NY
…build and deploy proprietary solutions that are central to our business and deliver value to millions of customers. Our AI models and platforms empower teams across Capital One to enhance…
Added 7 mins ago
Sensor Signal Processing Engineer-ALL LEVELS
The Charles Stark Draper Laboratory, Inc.
Cambridge, MA
Our group is dynamic, engaging, and fun to work with. And we support Draper NXT by rapidly developing new business and capabilities in areas like acoustics, optics, and related technologies…
Added 8 mins ago
Principal/Process Engineer
Northrop Grumman
Corinne, UT
Northrop Grumman Space Systems is currently seeking a Process Engineer also known as a Principal MFG Energetics Engineer (level 3) or Energetics MFG Engineer (level 2) to support our…
Added 9 mins ago
2026 Manufacturing Mission Assurance Engineer – Level 1 or 2 - UT
Northrop Grumman
Clearfield, UT · Corinne, UT
Northrop Grumman’s Space Sector is seeking a Manufacturing Mission Assurance Engineer – Level 1 or 2 to join our team! This position will be located in Promontory, UT or Clearfield, UT.
Added 9 mins ago
Manufacturing Systems Engineering Manager 2 (20637
Northrop Grumman
Roy, UT
…& Affordability for the Test & Production Operations (TPO) business unit on missile programs transitioning from Engineering & Manufacturing Development (EMD) into Low-Rate Initial…
Added 9 mins ago
Data Engineer
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT
Added 10 mins ago
Housekeeping Supervisor
Schulte Companies
Elmsford, NY
Notifies GM and/or Chief Engineer of maintenance repairs necessary.
Added 10 mins ago
Technical Product Specialist
Eaton Corporation
ON, CA
…skills, experience, and qualifications, as well as market and business…
Added 13 mins ago
Lead Instrumentation & Controls Engineer 2 - Nuclear
Sargent & Lundy
Cranberry Township, PA
…Instrumentation and Controls Engineering group. You will work on major process controls engineering projects in the following…
Added 14 mins ago
Senior Analyst, Finance Transformation
ZoomInfo Technologies LLC
Bethesda, MD · Vancouver, WA · Waltham, MA
Redesign Planning & Forecasting: Partner with business and the finance team to re-engineer how we plan, forecast and manage costs in certain areas.
Added 18 mins ago
B
Biomedical Engineer (Clinical Specialist)
Brainlab
Chicago, IL
- $65,000 to $75,000 USD / year
Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
Added 18 mins ago
B
Biomedical Engineer (Application Consultant)
Brainlab
Denver, CO
- $65,000 to $80,000 USD / year
Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
Added 18 mins ago
Software Engineering Manager, Cloud Observability
Google
Pittsburgh, PA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 19 mins ago
Avionics Engineer
Actalent
Atlanta, GA
Job Title: Lead Avionics Engineer Aircraft Modifications Tampa FLJob DescriptionThis role leads an avionics design team responsible for designing, integrating, and certifying avionics…
Added 19 mins ago
Avionics Engineer
Actalent
Dallas, TX
Job Title: Lead Avionics Engineer Aircraft Modifications Tampa FLJob DescriptionThis role leads an avionics design team responsible for designing, integrating, and certifying avionics…
Added 19 mins ago
Avionics Engineer
Actalent
Wichita, KS
Job Title: Lead Avionics Engineer Aircraft Modifications Tampa FLJob DescriptionThis role leads an avionics design team responsible for designing, integrating, and certifying avionics…
Added 20 mins ago
Support Engineer, Selling Partner Financial Tech
Amazon.com Services LLC
Seattle, WA
…Selling Partner Services team drives this multi-billion dollar business and develops solutions that enable millions of Selling Partners around the world to sell in Amazon Stores with access…
Added 20 mins ago
Front End Engineer, Amazon Quick
Amazon.com Services LLC
Seattle, WA
We're looking for a Front End engineer energized by hard problems on both sides of the stack. You design and operate large-scale distributed systems, and you love crafting scalable…
Added 20 mins ago
Software Development Engineer, Ads AI Core Infra
Amazon.com Services LLC
New York, NY
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of advertising products that drive discovery and…
Added 20 mins ago
Software Development Engineer, Ads AI Core Infra
Amazon.com Services LLC
New York, NY
Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of advertising products that drive discovery and…
Added 22 mins ago
UG
Principal Data Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
As a Principal Data Engineer within the Optum Insight Engineering AI team, you will design and develop robust public cloud data systems, services, and reusable patterns that drive massive…

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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