Jobs in the United States

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Added 4 mins ago
Applied AI Engineer
Raydar
San Diego, CA
…multi-step tasks and interacts with users. The work covers agentic workflows, model integrations, evaluation and reliability, and close partnership with frontend and backend…
Added 5 mins ago
Senior Sales Engineer - Federal (NSA, CIA, FBI)
Zscaler
Remote, United States
Zscaler is seeking a Senior Sales Engineer to join our Federal team, specifically focused on the 3 letter agencies (NSA, CIA, FBI, etc.). This is a hands-on technical role where you are…
Added 5 mins ago
CF
Principal Security Engineer - AI Security & GenAI Data Protection
Citizens Financial Group, Inc.
Pittsburgh, PA · Irving, TX · Phoenix, AZ · Manchester, NH · Boston, MA · Johnston, RI · Cleveland, OH
- $130,000 to $195,000 USD / year
Principal Security Engineer, AI Security & GenAI Data Protection
Added 10 mins ago
Embedded Software Engineer – AI and Web
Emerson
Marshalltown, IA
Experience developing AI agents, agentic workflows, prompt design, or AI workflow automation.
Added 11 mins ago
Director, AI and Analytics
UFCU Main
Austin, TX
Drive implementation of LLM, RAG, agentic AI, and conversational AI solutions while establishing governance and responsible AI practices
Added 11 mins ago
Lead Software Engineer - Java or Python, Agentic AI
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorgan Chase within the Commercial & Investment Bank Digital Channel's team, you will build autonomous agent capabilities that can plan, execute, validate,…
Added 11 mins ago
Lead Software Engineer
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorgan Chase within the Corporate Technology Data Strategy & Architecture organization, you are an integral part of an agile team that works to enhance,…
Added 14 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Oklahoma City, OK
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 14 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Oklahoma City, OK
As a Technical Leader on our team, you will define and build core agentic identity capabilities across cloud, on-premises, and hybrid architectures. You will lead technical strategy from…
Added 14 mins ago
Data Scientist 1
Baylor Scott & White Health
Oklahoma City, OK
We are seeking a Data Scientist 1 to develop practical data science, natural language query (NLQ), and agentic
Added 18 mins ago
C
Software Engineer
Compyl
Remote, United States
- $100,000 to $140,000 USD / year
As a Software Engineer, you will architect and build the heart of the Compyl platform. This team is responsible for our most critical feature set: an Agentic AI system that actively…
Added 21 mins ago
Substation Engineer 2 - Grid
Sargent & Lundy
Lake Mary, FL
…management of high voltage substation projects. As a Substation Engineer 2, you…
Added 25 mins ago
Senior Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Senior Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that…
Added 25 mins ago
Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that power…
Added 25 mins ago
Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that power…
Added 28 mins ago
Software Engineer II
Jamf Software, LLC
Minneapolis, MN
Hands-on experience using agentic AI tools for software development, where AI plans and carries out multi-step work such as code changes, tests, or debugging, beyond chat-based code…
Added 37 mins ago
Sales Executive, Automation – Public Sector (Federal, State & Local)
SS&C Technologies, Inc.
Remote, United States
…you will bring that platform – AI-driven document processing, agentic and robotic process automation, and orchestration – to agencies under real pressure to deliver more with fewer…
Added 46 mins ago
AI Engineer 5
Capital One
San Jose, CA · San Francisco, CA · McLean, VA · Cambridge, MA · NY
Experience in building agentic AI systems and agentic workflows
Added 46 mins ago
AI Engineer 4
Capital One
San Jose, CA · San Francisco, CA · McLean, VA · Cambridge, MA · NY
Experience in building agentic AI systems and agentic workflows
Added 46 mins ago
AI Engineer – Embedded Enablement & Agentic AI
Minth North America
Wixom, MI
Full Time · MinCloud IT · AI Engineer I/II (Early Career) · Wixom, MI
Added 50 mins ago
Principal Engineer
NetApp
San Jose
NetApp is seeking a Principal Engineer to set the technical direction for the Active IQ platform, defining the architecture and engineering approach for the AI, agentic AI, and intelligent…
Added 51 mins ago
Senior Software Engineer, AI/ML, Technical Delivery, Google Public Sector
Google
Reston, VA · Washington, DC
As an AI Engineering Software Engineer, you will design, build, and deploy Google AI solutions tailored for national security, public sector, and high-assurance enterprise missions. You…
Added 51 mins ago
Principal Front-Office Engineer - Investments Technology (Private Markets)
Liberty Mutual Insurance
Boston
…GitHub Actions) and cloud deployment preferred. Experience using Agentic Programming tools (GitHub Copilot, Claude) required. Demonstrated ability to partner with business teams to convert…
Added 1 hour ago
Front End Engineer, Amazon Quick
Amazon.com Services LLC
Seattle, WA
Our team - Quick Core Experience - owns the platform layer behind Amazon Quick, an agentic, AI-powered digital workspace. We deliver the critical infrastructure every feature depends on:…
Added 1 hour ago
Principal Engineer
NetApp, Inc.
San Jose, CA
NetApp is seeking a Principal Engineer to set the technical direction for the Active IQ platform, defining the architecture and engineering approach for the AI, agentic AI, and intelligent…

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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