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Full Stack Software Engineer
MPATHIC LLC
Remote, United States
- $65 to $80 USD / hour
Mpathic is seeking a Full Stack Software Engineer to design, develop, and maintain software solutions that support customer-facing applications, internal operations, and emerging AI-driven…
Added 1 min ago
Associate Fire Protection Engineer
Jensen Hughes
Houston, TX · Allen, TX · Austin, TX · Denver, CO
Added 1 min ago
Embedded Software Engineer – AI and Web
Emerson
Marshalltown, IA
Added 2 mins ago
Senior Data Quality Engineer, Data Quality Services
Irving, TX
We are seeking a Senior Data Quality Engineer to define, measure, and automate the quality of the training and validation data used for robotics, autonomy, computer vision, and…
Added 3 mins ago
Director, AI and Analytics
UFCU Main
Austin, TX
Added 3 mins ago
Lead Software Engineer - Java or Python, Agentic AI
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorgan Chase within the Commercial & Investment Bank Digital Channel's team, you will build autonomous agent capabilities that can plan, execute, validate,…
Added 3 mins ago
Lead Software Engineer
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorgan Chase within the Corporate Technology Data Strategy & Architecture organization, you are an integral part of an agile team that works to enhance,…
Added 3 mins ago
Lead Software Engineer - Java, React, AWS
JPMC page
Jersey City, NJ
As a Senior Lead Software Engineer at JPMorganChase within the Chief Technology Office team, you will shape architecture and drive delivery across the firm's state-of-the-art technology…
Added 6 mins ago
Senior Data Engineer
Ciklum
United States
Ciklum is looking for a Senior Data Engineer to join our team full-time in the US .
Added 6 mins ago
O
Principal Site Reliability Automation Developer - US REMOTE
Oracle
Oklahoma City, OK
- $102,300 to $209,500 USD / year
Lead complex production investigations and engineer durable long-term fixes
Added 6 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Oklahoma City, OK
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 6 mins ago
Senior Logistics Engineer
Huntington Ingalls Industries
Oklahoma City, OK
HII Mission Technologies is looking for a Senior Logistics Engineer to support a position located at Tinker AFB, Oklahoma. The Sr. Logistics Engineer must have experience in engineering…
Added 6 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Oklahoma City, OK
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 6 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Oklahoma City, OK
Deliver Developer Tooling & APIs: Build reusable APIs, SDKs, CLI tools, and integration patterns (including Model Context Protocol/MCP-based access) to enable seamless adoption across…
Added 6 mins ago
Data Scientist 1
Baylor Scott & White Health
Oklahoma City, OK
Use SQL and Python to explore and prepare data, engineer features, perform statistical analysis,develop models, automate workflows, and validate results.
Added 9 mins ago
VP APPLICATION DEVELOPMENT
Logan Finance Corporation
United States
Lead through three established leads - development, project management, and quality - rather than directing every engineer personally
Added 12 mins ago
Senior Manufacturing Engineer, Electronic Warfare
Anduril Industries
Irvine, CA · Costa Mesa, CA
Anduril’s Manufacturing team is seeking a Senior Manufacturing Engineer to join our team. The EW Manufacturing Team is responsible for rapidly iterating and building cutting-edge defense…
Added 12 mins ago
Senior Electro-Mechanical Manufacturing Engineer
Anduril Industries
Irvine, CA · Costa Mesa, CA
Anduril’s Manufacturing team is seeking a Senior Manufacturing Engineer to join our team. The EW Manufacturing Team is responsible for rapidly iterating and building cutting-edge defense…
Added 12 mins ago
Manufacturing Engineer, Electromagnetic Warfare
Anduril Industries
Irvine, CA · Costa Mesa, CA
Anduril’s Manufacturing team is seeking a Manufacturing Engineer to join our Electromagnetic Warfare team. The EW Manufacturing Team is responsible for rapidly iterating and building…
Added 12 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Cranberry Township, PA
…new and existing high voltage substations. As a Substation Engineer Consultant, you…
Added 12 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Hamilton, NJ
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 12 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Elkridge, MD
…new and existing high voltage substations. As a Substation Engineer Consultant, you…
Added 12 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Cary, NC
…new and existing high voltage substations. As a Substation Engineer Consultant, you…
Added 12 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Palm Beach Gardens, FL
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substation Engineer, you will:
Added 12 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Boise, ID
…new and existing high voltage substations. As a Substation Engineer Consultant, you…

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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