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Added 4 days ago
Senior Enterprise Applications Analyst – Microsoft 365 & SharePoint
Select Source Solutions
Remote, United States
The ideal candidate combines deep SharePoint and Microsoft 365 expertise with strong data, integration, automation, and business-systems experience. You should be comfortable working across…
Added 4 days ago
Client Integration Lead
Quadax
Middleburg Heights, OH
…commercial revenue cycle management applications. The Client Integration Lead will collaborate closely with clients and Quadax’s PMO, Implementation, Client Engagement, Integration…
Added 4 days ago
A
Golang Software Engineer
Actalent
Apex, NC
- $50 to $60 USD / hour
Work directly across multiple core codebases, including a device orchestration middleware, shared gRPC/protobuf API contracts, an embedded middleware application running on controller…
Added 4 days ago
Solutions Consultant
120 Water, Inc.
United States
…(Asset Compliance, Water Quality, 120Field, the 120Connect API, statistical analysis, and predictive modeling). The work is process and configuration mapping, not software development or…
Added 4 days ago
S
Data Engineering and Development VP
SSB&T
Quincy, MA
- $120,000 to $217,500 USD / year
· Familiarity with distributed systems, orchestration tools, and API integration
Added 4 days ago
Experience Acceleration Developer
United States - Genesys Cloud Services, Inc.
Indianapolis, IN · Virtual Office, CA · Virtual Office, NC
The Platform Developer is a highly skilled technical expert responsible for developing, maintaining, and innovating the global demo environments used across Genesys. This role requires a…
Added 4 days ago
BV
Senior Java Developer
Bright Vision Technologies
Fremont, CA
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Senior Java Developer to design, develop, test, and support enterprise software applications and services using the technology stack relevant to the…
Added 4 days ago
BV
Java Full Stack Developer
Bright Vision Technologies
Fremont, CA
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Java Full Stack Developer to design, develop, test, and support enterprise software applications and services using the technology stack relevant to…
Added 4 days ago
Senior ServiceNow HRSD Developer supporting Nvidia
Sustainable Talent
Santa Clara, CA
…over 25 years. We are now looking for a Senior ServiceNow HRSD Developer to support Nvidia's growing…
Added 4 days ago
Data Engineer
Stellantis
Auburn Hills, MI
Code Quality: Uphold rigorous software engineering standards, including comprehensive unit/integration testing, code reviews, and maintainable documentation.
Added 4 days ago
Industrial Automation and Application Engineer
G A Richards Company
Grand Rapids, MI
· Hardware Integration: Establish wiring design, cabinet layouts, and installation of cabinet components (relays, terminal strips, surge suppressors, PLC components, Power Supplies, Fiber…
Added 4 days ago
Platform Engineering Lead
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
Define integration architecture using Integration Hub, Representational State Transfer (REST) and Simple Object Access Protocol (SOAP) interfaces, and Management, Instrumentation, and…
Added 4 days ago
Cyber Test Engineer with DoD Secret / citizen
Veterans Enterprise Technology
Scott Air Force Base, IL
Added 4 days ago
Principal Full Stack Developer - Java, React
United Airlines
Chicago, IL
The Principal Developer will have a technical focus on enabling the notification platform for customer travel. This role will lead efforts to design, develop, and maintain innovative…
Added 4 days ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 4 days ago
CC
2027 Summer Intern: Software Engineer
Charter Communicatio
Englewood, CO
- $31,533 USD / year
…PW customer explorations including solution design, use-case integration, network deployment, (2) develop and test an PW in-house solution proposal including a Single Pane Of Glass portal…
Added 4 days ago
IG
Servicenow Developer
Insight Global
Remote, United States
- From $80 USD / hour
Hands-on REST integration experience using IntegrationHub REST steps or outbound REST messages, including OAuth 2.0, JSON payloads, error handling, and retries.
Added 4 days ago
IG
Software Engineer
Insight Global
Charlotte, NC
- From $65.06 USD / hour
Support end-to-end integration between API services and other enterprise systems
Added 4 days ago
IG
DevOps Engineer (Integrations & Automation)
Insight Global
Remote, United States
- From $82 USD / hour
Platform contribution. Contribute to golden-path pipeline templates and guardrails for integration and API workloads, following the team's pipeline governance and IaC standards.
Added 4 days ago
Python Automation & SCM Engineer
Capgemini
Ariana, TN
We are looking for an engineer specialized in Python development, system integration and automation to contribute to the development and evolution of critical tools and applications
Added 4 days ago
Staff Backend Software Engineer (R50033532)
FOX
NEW YORK, NY
…operational logging that supports incident response. * Drive data and integration decisions across PostgreSQL, Redis-backed coordination, object storage, and systems such as data…
Added 4 days ago
Senior Frontend Engineer - Hashicorp Vault
IBM
Armonk, NY · POUGHKEEPSIE, NY · New York, NY
Debug and resolve complex UI issues, including API integration, performance optimization, and security vulnerabilities
Added 4 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 4 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 4 days ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…

Closed listing

Tray.ai

Technical Support Engineer

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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