Remote jobs in the United States

25+ jobs

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Added 3 mins ago
Director, Strategic Sales - West
1Kosmos
Remote, United States
Provide structured feedback to Product on vertical-specific requirements, integration depth, and use case gaps.
Added 9 mins ago
Portal Administrator (Active Secret Clearance required)
CompQsoft Inc. - ACTIVE
Remote, United States
…NetWeaver. Exposure to SAP security role structures, CAMS, MII, SSO integration, and programming languages like PERL, PHP, .Net, Oracle PL/SQL, and APEX will further enhance your ability to…
Added 17 mins ago
IBM Maximo Senior Business Analyst
NiyamIT
Remote, United States
…continuous improvement to maximize the value of the Maximo…
Added 49 mins ago
Associate Implementation Specialist
HEALTHSTREAM INC
Remote, United States
…credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace…
Added 58 mins ago
Client Success Project Manger
Drips
Remote, United States
…coordinate the timelines for conversation design and technical integration across new client implementations and expansions within existing accounts. You will need to understand the…
Added 1 hour ago
Frontend Engineer
Kyndryl, Inc.
Remote, United States
Strong REST API integration experience, including authentication/authorization, error handling, versioning, and working with JSON across third-party and internal systems.
Added 1 hour ago
Backend Engineer
Kyndryl, Inc.
Remote, United States
…experiences, including streaming responses, robust error handling, and integration with multi-agent orchestration…
Added 1 hour ago
Senior Data Engineer
Remote, United States
…multiple application services focusing on building scalable data platform and services. You will also expand and optimize our data and data pipeline architecture. A successful candidate…
Added 1 hour ago
Senior Developer – MuleSoft Data Integrations
Forgent
Remote, United States
The Senior Developer – MuleSoft Data Integrations designs, builds, and supports the integration layer that connects Forgent Power’s enterprise applications. Working within Information…
Added 1 hour ago
PD
Senior Software Engineer, Backend
Planet Depos LLC
Remote, United States
- $150,000 to $185,000 USD / year
We are replacing the legacy platform that runs our scheduling, billing and file workflows with a platform built in-house, and we need a senior backend engineer to help build it. You will…
Added 1 hour ago
Senior EBA Technical Analyst - ServiceNow
Children's Hospital Medical Center
Remote, United States
The ServiceNow Engineer designs, develops, and supports scalable solutions on the ServiceNow platform that enable disciplined IT governance and operational execution across the enterprise.…
Added 1 hour ago
Senior Deployment Engineer - Public Sector
Celonis
Remote, United States
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living…
Added 1 hour ago
Software Engineer
Robert Half
Remote, United States
Working knowledge of RESTful architecture and integration development.
Added 1 hour ago
RH
Data Engineer
Robert Half
Remote, United States
- $60 to $82 USD / hour
Create and refine scalable data structures that support reporting, analytics, and long-term platform growth.
Added 1 hour ago
Information Security Engineer
Endava
Remote, United States
…many different aspects of IAM-Specifically around Client's SSO…
Added 1 hour ago
P1 - GP - Senior Precisely Evolve / Automate Consultant (SAP S/4HANA)
Atlas Systems
Remote, United States
…S/4HANA in 2026. The layer takes governed master data from an MDM platform and loads it into SAP through Evolve workflows, forms and Automate…
Added 1 hour ago
Sales Operations Manager
BambooHR
Remote, United States
Support the implementation, administration, integration, and optimization of revenue technologies, including Salesforce-connected applications and sales productivity tools.
Added 2 hours ago
Sr. Account Director, Healthcare
Power Digital
Remote, United States
…Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when…
Added 2 hours ago
Systems Engineer-Cryptographic
Endava
Remote, United States
Lead the optimization and enhancement of Client’s cryptographic platforms, including systems integration and automation, as well as preparing for foreseeable future changes in the industry.
Added 2 hours ago
BA
Sr. Workfront Integration Consultant (Remote)
Blue Acorn iCi
Remote, United States
- $130,000 to $180,000 USD / year
The Sr. Workfront Integration Consultant designs, implements, and optimizes enterprise work management solutions using Adobe Workfront and Workfront Fusion. The role translates business…
Added 2 hours ago
Full Stack Developer
RS&H
Remote, United States
Low-code platforms such as Microsoft Power Platform, and the integration of large language models and generative AI into custom software.
Added 2 hours ago
Senior Software and Integrations Engineer
Propeller Industries
Remote, United States
PropellerOS, our financial operating platform, combines human judgment, precision accounting, data infrastructure, and AI-enabled insight to transform finance from a back-office function…
Added 2 hours ago
SVP, Strategy & Operations
MDR Moder Solutions LLC
Remote, United States
M&A & Integration: Support acquisition evaluation, integration planning, and platform consolidation where aligned with company strategy.
Added 3 hours ago
IG
QA Automation Engineer (AccelQ)
Insight Global
Remote, United States
- From $55 USD / hour
-Execute regression, integration, and functional test suites
Added 3 hours ago
Director, IT Business Systems Analyst
RTI International
Remote, United States
Use integration platform as a service (iPaaS) vendors, which may include Oracle Integration Cloud, Workato, and similar platforms.

Tray.ai

Technical Support Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

About http://tray.aiTray.ai http://Tray.ai

Tray.ai http://Tray.ai is the enterprise orchestration platform for data and AI. We unify AI agent building (Merlin Agent Builder), MCP governance (Agent Gateway), integration across 700+ apps, and automation on a single platform, so enterprises can stop wrangling AI and start orchestrating it.

Our platform also includes Helix, the governed runtime for AI-built apps. Business teams build real, working apps fast with AI coding assistants like Claude Code, Cursor, and Codex. Helix takes them from prototype to production with a single command, running on Tray's managed runtime with enterprise SSO, managed authentication (no hardcoded secrets), a live registry of every app and its owner, and per-app cost and usage visibility. It's how teams build with AI at speed without IT losing control.

Companies like Cisco, Airbnb, FedEx, CrowdStrike, and Capital One trust http://tray.aiTray.ai http://Tray.ai to power their most critical processes. We've been named a Gartner Visionary for iPaaS three years running, a Pioneer in the 2026 Gartner Emerging Market Magic Quadrant for No-Code Agent Builders, and included in the Gartner 2026 Hype Cycle for Agentic AI.

The Role

As a Technical Support Engineer at http://tray.aiTray.ai http://Tray.ai, you're the person customers turn to when something isn't working, or when they're trying to build something they haven't built before. You'll troubleshoot issues across our orchestration and AI platform, from connectors and authentication to AI agents, MCP, and Helix-deployed apps, and get customers back to building.

This isn't a script-following, ticket-closing role. We need someone who digs into logs, reproduces problems, finds the root cause, and explains it clearly, whether to a customer on a live call or to an engineer in a bug ticket. As our platform evolves, that increasingly means understanding how customers build with AI and helping them do it well.

We're looking for someone a few years into a customer-facing technical career who's ready to take on harder problems. You've worked tickets under SLA, you're comfortable with APIs and authentication flows, and you're curious enough to keep learning as the platform moves fast. You'll have an experienced team behind you as you grow into the full scope of the role.

What You'll Do

Solve customer problems. Work a queue of technical tickets in Zendesk across a range of severities, responding within SLA. Jump on live Zoom calls to speed up investigations. Analyze logs, API requests, and HAR files to identify errors and their root cause, and guide customers to a fix or workaround.
Bridge support and engineering. Triage bug and task tickets raised by internal teams. Reproduce and validate reported issues, propose workarounds, and route them to the right engineering team with the evidence they need. Respond to internal questions and issues in Slack.
Help keep the platform running. Take part in incident response and keep the status page updated, progressing to Incident Commander once ramped up. Support scheduled platform maintenance alongside engineering, and join the weekend on-call rotation.
Build and share knowledge. Stay current on the Tray platform, including AI agents, MCP, and Helix. Write knowledge base articles for common issues so customers can help themselves.
Make support better. Pass customer needs and product feedback to Product and Engineering, and contribute to team projects and process improvements.

What We're Looking For

Pragmatic troubleshooter. You work methodically to find the root cause, but you know when to stop. You can tell when a ticket needs a workaround now and a deeper fix later, when to escalate, and how to keep a queue moving within SLA.
Clear communicator. You explain technical problems in plain language, adjust to who you're talking to, and keep customers informed without being chased.
AI-curious. You use AI tools yourself and want to understand how agents, LLMs, and MCP work in practice, because our customers are building with them.
Ownership. You follow issues through to resolution, keep your commitments, and flag problems early.

Supporting strengths

Working knowledge of APIs (HTTP, REST, GraphQL), JSON, and authentication concepts (OAuth, SAML), and comfortable debugging API calls and network traffic.
Familiarity with cloud platforms (AWS, Azure, or GCP), databases, and data integration concepts.
Calm under pressure, able to juggle multiple issues of varying severity in a fast-paced environment.

Experience

A typical fit has 2+ years in a customer-facing technical role such as technical support, support engineering, or implementation. You'll have a degree in Computer Science or Engineering, or equivalent practical experience.
Experience with iPaaS, integration, or automation platforms is a strong plus, as is a background in software development or cloud certifications.

Salary

If hired on the US West Coast, the total compensation for this role is $90,000–$110,000 annually. Our salary range is based on paying competitively for our size, industry, and the location of the role, and is one part of a wider package of compensation, benefits, and rewards we provide, including stock options. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and internal equity relative to peers at the company. The range above is a good-faith estimate based on the expectations laid out in this job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be more or less experienced than this job description suggests. For this reason, the actual salary may vary from the estimate provided above.

Location

Tray.ai http://Tray.ai is a remote-first organization. This role is remote and open to candidates based on the US West Coast. It will support US customers, with working hours aligned to US Pacific time.

Your team will fully support you to do your best work.

Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of http://tray.ai/Tray.ai http://Tray.ai is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.

We believe in diversity and equal opportunity

We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

To review http://tray.aiTray.ai http://Tray.ai's Privacy Policy, please visit https://tray.io/privacy https://tray.io/privacy

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