Job Summary Are you looking for career opportunities that provide top-notch benefits including paid vacation & sick leave, outstanding health & dental insurance, a free health clinic for you & your dependents, a generous retirement plan, and much more?Travis County’s Office of Security and Protection Department has great jobs that serve dozens of facilities across the county. We offer stable career options with training and tuition reimbursement available to get you to the next level in your career The Security Center Coordinator (Night Shift) maintains high visibility and direct responsibility for the effective and efficient operations of the Security Operations Center. Serves as a central information hub for County safety/security issues and provides emergency and non-emergency security system monitoring, event dispatch, and emergency notification services. Responsible for driving process refinement and implementation, reviewing and approving incident reports, cross-team/discipline collaboration, maintenance of internal and external stakeholder relationships, and direct supervision of Security Center staff.
DISTINGUISHING CHARACTERISTICS:
This is a job classification within the Maintenance job family. This classification is responsible for Travis County security functions and coordinates Security Center staff within the Security Division. This classification may require a flexible work schedule and may be required to work on rotating shifts, including weekends and holidays in order to meet the needs of the County. Duties and Responsibilities
- Provides supervision and leadership to assigned staff.
- Sets achievable goals along with defined milestones and deliverables.
- Coordinates the operations of unified physical and personnel security platforms involving access control, video surveillance, communications, intrusion, and analytics.
- Develops, implements, and refines security policies and procedures.
- Communicates new processes with team members and ensures compliance.
- Ensures enhanced situational awareness, unified command and control, and centralized operations of County physical security systems.
- Oversees training activities in order to achieve the highest levels of team operational readiness and effectiveness.
- Ensures security concerns, violations, breaches, questionable activities and emergencies are reported both verbally and in writing.
- Reports the activities of the team to upper management in an effective, accurate, and timely manner.
- Provides continuous improvement of operational controls and mitigates threats to County staff, facilities, and operations.
- Operates security computer systems regularly, as assigned.
- Operates a radio system in accordance with FCC rules and regulations.
- Coordinates, and controls multiple communications and simultaneous tasks on demand.
- Develops and updates checklists, protocols, and phone listings to effectively manage incidents and makes applicable notifications.
- Performs other job-related duties as assigned.
Minimum Requirements
Education and Experience:
Associate's degree in security, public safety or directly related field and five (5) years of related experience in security, business, or emergency and non-emergency notification services/dispatch;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.
- Must pass a criminal background check for CJIS clearance.
- Applicants are required to successfully pass the background investigation, including fingerprint clearance.
Preferred:
Prior military, law enforcement, security, fire protection, or public safety dispatcher experience. Experience with access control, alarm monitoring, and CCTV.
Knowledge of:
- Software based security systems, CCTV, and access control systems.
- Extensive technical acumen of computer software programs to include word processing, spreadsheets, databases, email and a variety of software packages.
- Security regulations and procedures.
- Security access control, CCTV and alarm systems, email, intranet systems and complex communication device systems.
- Working knowledge of the physical County geography layout.
- Basic telephone courtesy.
- Business letter writing, grammar and punctuation, and report preparation.
Skill in:
- Processing and maintaining a wide variety of files, logs, reports, and forms.
- Strong computer skills and demonstrated ability to effectively operate and coordinate security tools and processes.
- Prioritizing work assignments.
- Interacting positively with the public.
- Being proactive and possess creative problem solving skills.
- Making prompt and accurate decisions in a fast paced environment.
- Excellent verbal, written, and presentation skills.
- Attention to detail.
- Active listening skills.
Ability to:
- Handle sensitive issues with strict confidentiality and discretion.
- Identify, recommend, and implement solutions to inter-operability deficiencies.
- Recognize, assess, evaluate and report security situations, risks and dangers.
- Multi-task, prioritize activities as required and coordinate emergency and security situations calmly, efficiently, effectively, and professionally.
- Work independently and efficiently.
- Communicate clearly, concisely and with professional tact both verbally and in writing.
- Perform multiple, simultaneous tasks on demand.
- React swiftly and remain clam under stress and make quick and calm decisions in emergency situations.
- Establish and maintain effective working relationships with representatives of outside agencies, other County employees and officials, and the general public.
- Exercise discretion and diplomacy in difficult and sensitive situations.
Work Environment & Other Information Physical requirements include the ability to lift/carry up to 25 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to constant sitting, reaching, talking, and exercise of fine dexterity, occasional standing, walking, climbing, kneeling/crouching, bending/squatting, and gripping/grasping to perform the essential functions. Subject to job related stress and client/customer communications within the confines of the Security Operations Center, which operates 24-hours/7-days a week.
Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
Work Hours: Various Shifts, 10:00 PM - 6:00 AM Department: Office of Security & Protection Location: 700 Lavaca Street Austin, Texas 78701 Criminal, Driving, and Employment Background Checks Required. For updates or questions on this position, contact: ashley.pena@traviscountytx.gov
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Benefits
Benefits
Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.FY2027 Travis County Benefit Guide In this valuable Travis County Benefits Guide you will find benefit summaries, eligibility requirements, costs, contact numbers and addresses as well as other general information on the benefits available to Travis County Employees and Retirees. Credit Union Employees may join the Travis County Credit Union which offers low-interest loans, savings plans through payroll deduction, safe deposit boxes and other benefits. Deferred Compensation Employees may enroll in a tax- free sheltered investment plan through payroll deduction. Direct Deposit Employees may sign up for direct bank deposit. Employee Assistance Program Travis County provides a confidential counseling and referral service free of charge to county employees and their family. Employee Organizations Membership in the American Federation of State, County, and Municipal Employees Union is available through payroll deduction. Employee Health & Wellness Clinic Employees may access the clinic for a variety of wellness program and health care services with no co-pay, no deductible and no co-insurance costs. Holidays An average of eleven paid holidays are designated by the Travis County Commissioners Court at the beginning of each fiscal year.
Insurance Employees may select from four plans: an Exclusive Physician Organization (EPO), Choice Plus Preferred Physician Organization (PPO), Consumer Choice or a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). All four options include a Pharmacy Plan. Travis County’s current policy is to pay 100% of the employee’s health insurance premium for the Consumer Choice and HDHP. Employees will pay a premium for both the EPO and PPO. Other insurance benefits include $50,000 Basic Life and AD&D paid by the County.
The following benefits are employee paid:
- Dental
- Vision
- Supplemental Life, AD&D
- Dependent Life
- Short Term Disability
- Long Term Disability
- Long Term Care
New employees are covered on the first day of the month following 28 calendar days of employment. Longevity Longevity pay is paid for each year completed after three years of continuous service. Peace Officers in a law enforcement activity, whose job requires state peace officer certification, receive pay after one year of certification.
On the regular payday on or after the employee's fourth and subsequent adjusted service dates, he or she receives a single payment for the previous year. Parking A limited number of assigned parking spaces are available to employees in the Courthouse Complex. Personal Holidays Regular, full-time employees are eligible for up to three paid personal holidays each calendar year. Part-time employees shall be granted personal holidays on a prorated basis. New employees earn personal holidays for the calendar year in which he/she begins employment, based on the month in which employment begins: January – March 3 personal holidays April - June 2 personal holidays
July - September 1 personal holiday
October - December None
New employees are eligible to take personal holidays after 90 days of employment.Retirement Travis County is a member of the Texas County & District Retirement System with mandatory participation by certain classes of employees. Seven percent (7%) of the gross salary is deducted each pay period. An employee is fully vested after eight years of service. Benefits are prorated for part-time employees. Sick Leave Regular employees earn sick leave at a rate of eight hours per month with unlimited accrual during employment. Part-time employees earn sick leave on a pro-rated basis.
Parental Leave Each Full-time Paid Parental Leave Eligible (PPL) Employee is entitled to a total of 320 hours of Paid Parental Leave in a 12 month period. Paid Parental Leave for Part-time PPL Eligible Employees is prorated based on the number of hours that they are regularly scheduled to work. Tuition Refund Certain classes of full-time employees may receive reimbursement for fees associated with pre-approved, job related course work completed satisfactorily. Vacation Based on years of county service, regular, full-time employees earn vacation time at the following rates: 0 to 5 years 4.0 hours per pay period 6 to 10 years 4.5 hours per pay period 11 to 15 years 5.0 hours per pay period 16 to 20 years 5.5 hours per pay period 21 plus years 6.0 hours per pay period
Part-time employees earn vacation leave on a pro-rated basis.Workers' Compensation The county provides all employees workers' compensation coverage with benefits in accordance with state statute, if the employee sustains an injury out of, or in the course of work.