Jobs in the United States

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Added 7 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
Cameron, TX
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 25 mins ago
SO
Director of Internal Audit - State Program Administrator Manager Principal
State of Minnesota
MN
- $50.04 to $71.75 USD / hour
Job Class: State Program Administrator Manager, Principal
Added 33 mins ago
CG
EVENT COORDINATOR (FULL TIME)
Compass Group
Redmond, WA
- $34.5 USD / hour
- Full-time
Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local…
Added 36 mins ago
CH
Pharmacy Technician
CVS Health
Rancho Mirage, CA
- $18.55 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 36 mins ago
CH
Pharmacy Technician
CVS Health
Rancho Mirage, CA
- $18.55 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 39 mins ago
Clinical Staff Leader - Pediatric Hematology
Vanderbilt University Medical Center
Nashville, TN
…activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring…
Added 39 mins ago
Clinical Oncology Pharmacy Manager
Vanderbilt University Medical Center
Nashville, TN
Pharmacy Program Management (Advanced): Demonstrates the uppermost levels of expertise in challenging and complex situations. Often takes a lead role in highly pressurized situations when…
Added 49 mins ago
W
(USA) Store Manager - Supercenter
Walmart
NEW ROADS, LA
- $110,000 to $170,000 USD / year
…facility serving as a visible operations champion in the Academy program for example welcoming and introductions tonew trainee group speaking on relevant business experience acting as an…
Added 50 mins ago
W
(USA) Area Manager - Floor (Wm.Com)
Walmart
CHINO, CA
- $78,600 to $118,000 USD / year
…shopping experience for customers around the country? The Area Manager is a critical operational role within our distribution & fulfillment centers that thinks strategically and leads…
Added 51 mins ago
W
(USA) Area Manager - Floor (wm.com)
Walmart
SPARKS, NV
- $65,500 to $98,000 USD / year
…shopping experience for customers around the country? The Area Manager is a critical operational role within our distribution & fulfillment centers that thinks strategically and leads…
Added 51 mins ago
W
Human Resource Office/Training Manager (Fashion, Grocery, Import, Regional, Returns, Sam's, Wm.Com)
Walmart
WESTAMPTON, NJ
- $72,050 to $108,000 USD / year
Communicate with or to individuals or groups verbally andor in writing eg customers suppliers associatesImplement the business plan for area of responsibility by communicating goals and…
Added 52 mins ago
A
Part Sales Manager – Full Time
AutoZone
Canal Winchester, OH
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 52 mins ago
Store Manager
AutoZone
Canal Winchester, OH
As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands-on…
Added 52 mins ago
A
Part Sales Manager – Full Time
AutoZone
Canal Winchester, OH
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 52 mins ago
A
Part Sales Manager – Full Time
AutoZone
South Bloomfield, OH
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 53 mins ago
A
Part Sales Manager – Part Time
AutoZone
South Bloomfield, OH
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 53 mins ago
A
Part Sales Manager – Full Time
AutoZone
Boothwyn, PA
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 55 mins ago
A
Part Sales Manager – Part Time
AutoZone
Chillicothe, OH
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 55 mins ago
A
Part Sales Manager – Full Time
AutoZone
Chillicothe, OH
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 55 mins ago
A
Part Sales Manager – Part Time
AutoZone
Grove City, OH
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 55 mins ago
A
Part Sales Manager – Full Time
AutoZone
Brookhaven, PA
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 55 mins ago
A
Part Sales Manager – Part Time
AutoZone
Grove City, OH · Columbus, OH
- Part-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…
Added 55 mins ago
Assistant Store Manager
AutoZone
Chicago, IL
Structure & Process Orientation – Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or…
Added 55 mins ago
Assistant Store Manager
AutoZone
Chicago, IL
Structure & Process Orientation – Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or…
Added 55 mins ago
A
Part Sales Manager – Full Time
AutoZone
Hebron, KY
- Full-time
…WOW! Customer Service while executing store operations with excellence. Under the Store Manager’s guidance, MITs lead by example, demonstrating initiative and strong leadership. Through…

Travel Incorporated

Operations Manager - Call Center 2nd Shift

Duluth, GA, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

We are looking for an experienced and results-driven Operations Manager with a proven background in leading teams within a 24/7, 365-day contact center/call center environment. Second shift, hybrid role. If you excel at developing talent, improving team performance, and enhancing customer experiences within the travel industry, this is an excellent opportunity to showcase your skills! Experience in corporate travel is a plus.

WHAT YOU’LL BE DOING:

Lead and oversee a team of travel consultants within a 24/7 inbound call center environment.
Provide coaching and mentorship to call center employees when navigating complex customer service situations.
Establish monthly, quarterly, and annual call center objectives and develop action plans to achieve them.
Support the Quality Assurance (QA) program by ensuring the team consistently meets or exceeds established quality standards and providing individual coaching when necessary.
Hold regular one-on-one coaching sessions and facilitate recurring team meetings.
Ensure individual and team performance goals and targets are consistently achieved or exceeded.
Partner with Workforce Management to maintain appropriate staffing levels.
Manage client escalations effectively, resolve concerns, and leverage escalated situations as opportunities for coaching and development.
Analyze performance metrics, KPIs, and data to proactively identify opportunities for improved efficiency and effectiveness, while enhancing the client experience and optimizing business processes.

WHAT YOU BRING:

Bachelor's degree in Business or a related field, or an equivalent combination of education and professional experience.
A minimum of 5 years of experience in a travel management contact center environment or a closely related industry, including at least 3 years in a direct supervisory position with responsibility for employee coaching and development.
Preferred expertise in travel management, products, and services.
Proficiency in call center platforms, such as Five9, and customer relationship management (CRM) systems.
Strong working knowledge and proficiency with one or more Global Distribution Systems (GDS), as well as other travel and contact center systems and tools, preferred.

Join us in creating a dynamic, results-driven environment where excellence thrives and client expectations are not just met, but exceeded. Apply now and be part of transforming our

Contact Center to new heights of success!

WHAT WE OFFER:

At Travel Incorporated, you'll be part of an established and well-respected company that provides the absolute best service to our customers. In addition, we are forward-thinking and have stayed ahead of the curve in our industry through innovation, technology and constant process improvement. Our dedicated associates give their best every day, and have fun while doing it! Learn more about our business and culture by visiting www.travelinc.com.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel

Apply About employer

More about this job

Skills

Coaching
Customer service
Quality assurance
Business processes
Coach employees
GDS

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