Archived listing. The details below describe a past opening.
Description We are seeking a motivated Outside Service Representative to maintain existing business relationships and develop new relationships to expand our service business. In this position you be representing Freightliner and Western Star.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
- Medical, Dental, and Vision Insurance
- Life (Voluntary and Employer Paid) and Disability Insurance
- 401(K) with company match beginning with your first contribution.
- HSA and/or FSA, as applicable
- Paid Time Off, Sick Time, and Company Paid Holidays
- Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Develop and maintain strong relationships with assigned customers through consistent communication, scheduled visits, and dependable follow-up.
- Serve as the primary point of contact between assigned customers and Transwest service locations.
- Regularly visit customers within the assigned territory to understand their operations, equipment, service needs, and upcoming repair opportunities.
- Identify and pursue new business opportunities while expanding service, parts, sublet, and miscellaneous sales within the existing customer base.
- Maintain regular contact with major accounts and follow up on customer requests within 48 hours.
- Coordinate with service managers, advisors, parts departments, mobile service, and other internal teams to ensure customer needs are handled efficiently.
- Assist customers with scheduling repairs, obtaining updates, resolving service concerns, and identifying the most appropriate Transwest location or service option.
- Monitor open customer issues and remain involved until an acceptable resolution has been reached.
- Review customer activity and performance reports to identify sales trends, lost business, inactive accounts, and growth opportunities.
- Maintain accurate documentation of customer contacts, visits, opportunities, concerns, and follow-up commitments.
- Promote Transwest’s full range of products and services, including shop repairs, mobile service, preventive maintenance, parts, inspections, and other available solutions.
- Maintain a working knowledge of Transwest capabilities, OEM programs, vendor products, warranty processes, and fleet service solutions.
- Partner with operational leaders to ensure customer commitments are realistic, clearly communicated, and successfully completed.
- Support customer retention by proactively addressing concerns and ensuring customers receive consistent, professional service.
- Meet established individual and regional sales, customer contact, retention, and growth goals.
- Represent Transwest professionally during customer visits, meetings, industry events, and other business activities.
- Travel regularly throughout the assigned territory while managing travel and customer entertainment expenses within the approved budget.
- Perform additional duties and special projects as assigned.
Requirements
WORK ENVIRONMENT & PHYSICAL ABILITIES:
- Activities require a full range of motion including handling, lifting, manual dexterity, finger dexterity and eye-hand coordination.
- Position requires standing, balancing, bending or stooping for prolonged periods of time.
- Position requires the occasional ability to lift and carry items weighing up to 45 pounds.
- Position requires corrected vision and hearing within normal range.
- Must be able to regularly get in and out of vehicle's.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- High school diploma or equivalent.
- Valid Driver's License and MVR in good standing.
- Ability to obtain a CDL within 90 days.
- Ability to work independently and with a group.
- Ability to travel.
- Proven ability to develop relationships and close sales.
- Excellent written and verbal communication skills.
- Detail-Oriented
- Ability to successfully complete a general abilities assessment and pass a post-offer background check, physical and drug screening.
PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
- Truck and/or mechanical experience or knowledge is preferred.
JOB DETAILS:
- Type: Salary
- Compensation Range: $65,000 - $80,000 + Commission
- Bonus Eligibility: Yes
- Reports To: Service Director
- Shift: 1st
- Closing Date: Open Until Filled
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