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Shift Leader Trainee
ABC Liquors, Inc.
Cocoa Beach, FL
At least 6 months of proven experience and/or training in a management or leadership role; at least 2 years of education from a college or technical school in Business Management or related…
Added just now
Shift Leader Trainee
ABC Liquors, Inc.
Cape Canaveral, FL
At least 6 months of proven experience and/or training in a management or leadership role; at least 2 years of education from a college or technical school in Business Management or related…
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Senior Engineering Program Manager, ADAS Validation
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Southfield, MI
The role partners with validation engineering leads, who own technical test strategy and acceptance criteria, and works within priorities established by validation leadership. The role is…
Added 1 min ago
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Sr Production Underwriter - Construction
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Roseville, CA · San Francisco, CA
- $135,000 to $185,000 USD / year
…middle market construction business, deploying effective account management while fostering strong working relationships with agency partners. This role executes underwriting strategy to…
Added 1 min ago
Mechanical Superintendent
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Manages field personnel priorities relating to technical ability and staffing levels to gain greater efficiencies to improve customer satisfaction and reduce cost. Includes working with the…
Added 1 min ago
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1796 - Senior Program Manager/Director, Navy Programs & Growth
Sigma Defense
Patuxent, MD
- $170,000 to $220,000 USD / year
Sigma Defense is seeking a Senior Program Manager / Director, Navy Programs & Growth to join our team at Patuxent River NAS in MD. The hired candidate will support local program management…
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Program Manager
RADIUS AEROSPACE INC
Hot Springs, AR
Directs all phases of programs from inception through completion. Responsible for the schedule and technical performance of company programs or subsystems of major programs. Participates in…
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Project Manager
Bowhead
Rockville, MD
Bowhead seeks a Project Manager to support the Indian Health Service - Network Operations & Support Center located in Rockville, MD. The mission is to provide Federal health services to…
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SAP Technical Architect
CACI, INC.-FEDERAL
Remote, United States
CACI is seeking an experienced SAP Technical Architect to support a mission-critical, SAP-based Supply Chain Management program for a large Federal client. This role will govern the current…
Added 1 min ago
Construction Manager
CACI, INC.-FEDERAL
Indian Head, MD
CACI is offering an exciting opportunity for academically accomplished management and technically oriented Construction Manager to be part of our team, supporting our Modernization and…
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Project Manager
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Melbourne, FL
Act as primary point of contact and deputy to the Program Manager for day to day execution
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Senior Planner
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Bainbridge Island, WA
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…planning. Upcoming long-range work includes updating our Shoreline Management Program to comply with new legislation and drafting a suite of development regulations. Current planning work…
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Unit Manager - Group Benefits: Eligibility Management - Remote
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Symetra has an exciting opportunity to join our group benefits/operations team a Unit Manager!
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Product Manager
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Milwaukee HQ, WI
…utility market. Working closely with the Director of Product Management, this position will own key aspects of product strategy and execution for the ORION portfolio of AMR and AMI…
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Territory Manager - SKF - Sealing Solutions
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We are seeking a dynamic and results-driven Sales Territory/Region Manager to join our team. The ideal candidate will be responsible for managing sales activities within a designated…
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Senior Power Project Manager, Project Execution
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As a Senior E&C Project Manager, you’ll lead moderate-to-large-scale power generation initiatives where technical complexity meets strategic impact. Your expertise in PLC/Stage-Gate…
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Senior Manager, Global Insight & Customer Experience
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Owns the Sales and Corporate Accounts training program for new products and releases, using technical content from product teams.
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…North Texas market. We partner with our clients to provide technical expertise and high-level execution on every project. As a result, DynaTen is a trusted provider of HVAC, Plumbing, and…
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Staff Pharmacist FT
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District Support Pharmacist FT
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District Support Pharmacist FT
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…pharmacist scheduling gaps, under the direction of the Pharmacy Manager (PM) and Rx District Leader (DL) to support our pharmacy teams. While working in stores throughout the district, you…

Transgroup Express, LLC

Program Manager

Houston, TX, United States
Elizabeth, NJ, United States
SeaTac, WA, United States
Atlanta, GA, United States
Franklin Park, IL, United States

$100,000 to $120,000 USD / year

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Job details

Pay: $100,000 to $120,000 USD / year
Posting language: English

Original job description

Company Overview:

Scan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun. This is a full-time, direct-hire opportunity with a hybrid work arrangement requiring three days per week in the office. This position is open to candidates based in the United States, with preference given to candidates located in Atlanta, GA, Houston, TX, Seattle, WA, Elizabeth, NJ, or Franklin Park, IL.

Position Overview:

Scan Global Logistics is seeking an accomplished Program Manager to lead and grow strategic North American customer relationships, overseeing program performance, operational execution, and commercial development. The Program Manager will "own" the customer relationship, serve as the primary point of contact, and work closely with customers, overseas offices, and internal teams across Operations, Sales, Pricing, Warehousing, and Technology to ensure service excellence and identify opportunities to expand SGL's service portfolio. The ideal candidate brings strong experience in program management, logistics, supply chain, or global account management, with the commercial acumen and strategic mindset to strengthen customer partnerships, drive operational improvements, improve profitability, and deliver measurable business value.

Key Responsibilities:

Lead and manage end-to-end program management activities for assigned global key accounts, ensuring alignment with customer requirements, contractual commitments, and overall business objectives.
Translate customer Statements of Work (SOWs) and Service Level Agreements (SLAs) into measurable monthly and quarterly performance targets, KPIs, performance dashboards, and strategic action plans.
Establish and oversee program governance frameworks, performance reviews, and quarterly business reviews (QBRs), ensuring accountability, transparency, and continuous performance improvement.
Serve as the primary program management contact for assigned customers, building strong relationships with key stakeholders and senior leadership to drive collaboration, customer satisfaction, and long-term partnerships.
Monitor overall program and account health, proactively identifying operational, financial, commercial, and service delivery risks while developing and implementing effective mitigation strategies.
Oversee financial and commercial performance, including revenue, invoicing, cost management, and profitability, identifying opportunities to improve program performance and deliver business value.
Lead cross-functional program initiatives involving Sales, Solutions, Pricing, Carrier Management, Finance, IT/EDI, and Operations to support customer requirements and strategic business priorities.
Oversee the scoping, planning, and implementation of new customer solutions and expanded services, ensuring effective pre- and post-sales coordination, resource alignment, operational readiness, and successful program transitions.
Coordinate with origin and destination offices, regional operations teams, and global stakeholders to ensure consistent program execution, service delivery, and compliance with customer requirements.
Develop, implement, and maintain program documentation, customer SOPs, KPIs, reporting structures, governance processes, and performance management frameworks.
Lead complex customer escalations and service recovery initiatives, conducting root-cause analysis, implementing corrective and preventive action plans, and ensuring timely resolution.
Drive strategic program improvements through process optimization, operational standardization, automation, technology integration, and effective resource utilization.
Identify opportunities to enhance program performance, expand service capabilities, strengthen customer partnerships, improve profitability, and support sustainable business growth.
Collaborate with regional and global Program Management teams to share best practices, standardize processes, and ensure consistent execution across the global account portfolio.
Manage multiple program priorities and cross-functional initiatives simultaneously, ensuring effective stakeholder communication, clear ownership, and timely delivery of agreed objectives.

Preferred Qualifications:

Experience in freight forwarding, logistics, supply chain, or complex global account management, ideally supporting large multinational customers.
Experience developing automated reporting, dashboards, or data-driven customer performance tools.
Experience with AI-assisted reporting, analytics, or other emerging technology applications within logistics or supply chain operations.
Experience identifying and converting operational opportunities into expanded customer services or revenue growth.

Qualifications:

10+ years of experience in international logistics , customer success, implementation, technical account management, or operations leadership, with demonstrated ownership of business outcomes.
Direct experience within logistics, trucking, 3PL, 4PL, warehousing, high-tech, or specialized supply chain environments.
Demonstrated experience managing customer relationships and presenting to stakeholders across operational, procurement, and supply chain functions.
Working knowledge of TMS and WMS platforms, with the ability to leverage operational systems and data to improve performance.
Strong analytical and problem-solving skills, with the ability to interpret operational data, identify trends, develop hypotheses, and recommend actionable solutions without relying solely on dedicated analysts.
Excellent communication, relationship management, negotiation, and presentation skills.
Ability to manage multiple priorities and effectively lead customer and internal stakeholders in a fast-paced environment.
Resilient, persistent, and self-motivated, with a strong results-oriented mindset and the ability to perform effectively in a fast-paced, dynamic environment.
Excellent verbal and written communication skills, with fluency in English.
Strong interpersonal, organizational, and problem-solving skills, with the ability to manage multiple priorities and work effectively with cross-functional and global teams.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Lift up to 15 pounds occasionally

Work authorization/security clearance requirements:

Must be eligible to work in the United States
Must pass TSA eligibility screening

Job Type: Full-time, direct hire Work Arrangement: Hybrid – 3 days per week in the office Eligibility: Open to U.S.-based candidates only Preferred Locations: Atlanta, GA, Houston, TX, Seattle, WA, Elizabeth, NJ, or Franklin Park, IL. Pay: $100,000 to $120,000 Annually Schedule: 8-hour shift (Monday to Friday) Work Location: Hybrid – United States

Benefits:

401(k)
Health Insurance
Dental insurance
Vision Insurance
Employee assistance program
Health Savings Account (HSA)
Life insurance
Short Term Disability Insurance
Long Term Disability Insurance
Paid Time Off
Tuition Reimbursement

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