Provides "World Class" Member Service by surprising and delighting our members every day. Provides food service according to industry food standards.
- Ensures customer care and selling are #1 priority
- Understands all register functions including how to process all transactions and forms of tender
- Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support
- Maintains a clean and efficient work area t
- Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food
- Makes sure to turn on all machines and ensures that they are functioning properly before the store opens
- Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed
- Understands all register functions including how to process all transactions and forms of tender
- Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages
- Responsible for providing food service according to industry food standards
- Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis
- Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours
- Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner
- Performs other duties as assigned
- Ability to be cross-trained
- Strong verbal and mathematic skills
- Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs
- Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching
- Retail experience or equivalent
Reports to Restaurant Lead Store Manager