IT Technician

TransCore-Amtech Systems (AMS), a subsidiary of ST Engineering, is seeking a full-time IT Technician to join our team in Albuquerque, New Mexico.

Summary The IT Technician provides desktop and end-user support for Windows workstations, Microsoft 365 services, mobile devices, printers, and related technologies. Troubleshoots and resolves hardware, software, connectivity, and account issues while maintaining a high level of customer service. Escalates complex issues to System Administrators, Network Engineers, or application support teams as necessary.

Essential Duties and Responsibilities Include the following. Other duties may be assigned.

• Provide support for desktop computers, laptops, mobile devices, printers, and peripheral equipment.
• Respond to, prioritize, troubleshoot, and resolve incidents and service requests submitted through the IT ticketing system.
• Install, configure, maintain, and support Windows 11 operating systems and standard business applications.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Troubleshoot user account, authentication, password, and access issues within Active Directory and Microsoft Entra ID.
• Assist with endpoint management activities through Microsoft Intune.
• Diagnose and resolve hardware, software, network connectivity, VPN, and printing issues.
• Perform employee onboarding and offboarding activities, including equipment deployment, account setup, and access management.
• Support conference room technology and Teams Rooms.
• Maintain accurate documentation of incidents, resolutions, procedures, and knowledge articles.
• Train and assist end users in the effective use of technology solutions.
• Follow IT security policies and assist with endpoint security initiatives.

Requirements and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

• Typically requires 2–5 years of experience in desktop support, IT support, help desk, or a related technical support role.
• High school diploma or GED required; computer-related education, technical certifications, or a college degree preferred.
• Experience supporting Windows 10/11, Microsoft 365 applications, computer hardware, printers, and mobile devices.
• Working knowledge of Active Directory, Microsoft Entra ID, and Microsoft Intune for user account, access, and endpoint support.
• Experience with IT ticketing systems, incident management, and technical documentation.
• Understanding of TCP/IP networking, VPN connectivity, wireless networking, and basic conference room and Microsoft Teams Rooms troubleshooting.
• Knowledge of basic IT security practices, including multifactor authentication and endpoint protection.
• Strong customer service, communication, troubleshooting, and problem-solving skills.
• Microsoft or other relevant industry certifications preferred but not required.

Physical Demands/Work Environment While performing the duties of this job, the employee is frequently required to: handle, stoop, kneel, crouch, crawl and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

• TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.