Spa Coordinator

About Company:

Join Trailborn, the Official Hotel of the Great Outdoors™, as we reimagine modern hospitality in America's most iconic destinations–where design meets discovery, and every stay inspires connection, adventure, and memories worth sharing. We believe that life should be an adventure–and so is the work we do. We help guests rediscover America's beauty; reconnect with loved ones, themselves, and nature; and guide their stay to experience the outdoors on their terms. Join us to inspire moments of awe, connection, and exploration every day.

About the Role:

The Spa Coordinator plays a pivotal role in ensuring the seamless operation and exceptional guest experience within our spa facility located in Jackson, WY. This position is responsible for managing daily scheduling, coordinating spa services, and acting as the primary point of contact for guests and spa staff. The Spa Coordinator will oversee appointment bookings, maintain accurate records, and facilitate communication between therapists, management, and clients to optimize service delivery. By fostering a welcoming and professional environment, the coordinator contributes directly to guest satisfaction and the spa’s reputation for excellence. Ultimately, this role supports the spa’s operational efficiency and helps drive business growth through attentive service coordination and effective team collaboration.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role, preferably within a spa or wellness environment.
• Proficiency with scheduling software and basic computer applications.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Certification or training in spa management or hospitality.
• Experience with point-of-sale (POS) systems and inventory management.
• Knowledge of wellness and spa treatments and products.
• Ability to speak a second language relevant to the local guest demographic.
• First aid and CPR certification.

Responsibilities:

• Manage daily appointment scheduling and ensure optimal allocation of spa therapists and resources.
• Greet and assist guests, providing detailed information about spa services, packages, and promotions.
• Coordinate communication between spa staff and management to address operational needs and guest requests.
• Maintain accurate client records, including preferences, service history, and payment information.
• Assist in inventory management by tracking product usage and coordinating supply orders.
• Support marketing efforts by helping to promote spa services and special offers to guests.
• Ensure compliance with health, safety, and sanitation standards within the spa environment.
• Handle guest feedback and resolve any service-related issues promptly and professionally.

Skills:

The Spa Coordinator utilizes strong organizational skills daily to manage complex appointment schedules and ensure efficient use of spa resources. Effective communication skills are essential for interacting with guests, therapists, and management, facilitating smooth operations and positive experiences. Proficiency with scheduling and POS software enables accurate booking, billing, and inventory tracking, which are critical for operational success. Problem-solving skills are applied when addressing guest concerns or unexpected scheduling conflicts, ensuring satisfaction and retention. Additionally, knowledge of spa services and wellness trends helps the coordinator provide informed recommendations and support marketing initiatives.