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Added just now
Senior Customer Success Manager
Healthix
Remote, United States
· Lead cross-functional coordination with sales, product, project management, and operations to advance customer priorities, resolve barriers, and translate customer feedback into…
Added just now
L
Business Undergraduate Intern - Summer 2027
LLNL
Livermore, CA
- $23.26 to $31.62 USD / hour
We have multiple openings for undergraduate student interns in the Business Directorate. You will complete a project that aligns with your interests and academic background while delivering…
Added 1 min ago
Sr. Contract Manager
Fresenius Medical Care
Franklin, TN
3+ years’ supervisory or project/program management experience preferred.
Added 2 mins ago
Paralegal / Risk Manager
HFW Companies
United States
…position will oversee corporate registration and licensure management, contract administration, risk management, insurance compliance, and corporate legal documentation across multiple…
Added 3 mins ago
Sr. CT Technologist
UCSF
San Francisco, CA
Active participation in an annual performance improvement project or active participation in CT Quality Assurance/Radiation Safety meetings.
Added 3 mins ago
IT Software Engineer
Cisco
Research Triangle Park, NC
Exceptional partner management skills with the ability to communicate architectural decisions to executive leadership and technical teams
Added 3 mins ago
Remediation Lead
Baxter Healthcare Corporation
Round Lake, IL
…Regulatory Affairs, IT, and other functions while preserving the technical accountability of process owners and subject-matter…
Added 3 mins ago
Transactional Services Sales Leader
GE Vernova
Schenectady, NY · Boston, MA
Provide single point leadership for proposal development consistent with established bidding strategy, technical approach, performance targets, cost estimates and schedule goals. Serves as…
Added 4 mins ago
IT Intern
American Bankers Insurance Company of Florida
United States
The Program is paid internship consisting of one semester (12 to 16 weeks) focused in a discipline above or several semesters in rotation across the disciplines outlined above. The intern…
Added 6 mins ago
Manufacturing Associate 3 ( Monday - Friday 6:00 AM - 2:30 PM )
DexCom Inc
San Diego, CA
Your strong problem-solving skills, technical aptitude, and continuous improvement mindset help drive operational excellence and project success.
Added 6 mins ago
Data Science Manager
HOME DEPOT U.S.A., INC.
United States
25% Project Management - Prioritize and assign projects by striking a balance between a variety of factors, like funding, return on investment, innovative or challenging work, among others;…
Added 7 mins ago
Associate Manager, PMO
ENTRUST Solutions Group, A Leidos Company
Las Vegas, NV · San Ramon, CA
The Associate Manager, Project Controls is a billable, client‑facing role supporting project scheduling, cost management, reporting, and financial oversight within a regulated utility…
Added 8 mins ago
Senior Technical Product Manager – AI Agents
NVIDIA USA
CA
Work with engineering and program management to plan releases and keep roadmap communications accurate.
Added 8 mins ago
**READVERTISE** IT Specialist/Java Web Applications Developer (0081043)
University of Hawaii
Honolulu, HI
Program, evaluate, and test web-based applications using Java, HTML, JSP (JavaServer Pages), and JSTL (JavaServer Pages Standard Tag Library), and/or any other programming or scripting…
Added 8 mins ago
Budget Analyst (0079425)
University of Hawaii
Honolulu, HI
Serves as the Reporting Team Lead, providing guidance, technical assistance, analytical support, and other support as needed to Fiscal Administrators and staff in Student Housing, Campus…
Added 8 mins ago
Educational Specialist (STEM Outreach and Resource Specialist, 0078020)
University of Hawaii
Honolulu, HI
Serves as the STEM Outreach and Resource Specialist for the STEM Pre-Academy program, providing technical, analytical, and instructional support in K-12 STEM education to program staff,…
Added 8 mins ago
GL
Senior Mechanistic Modeling Specialist - REMOTE
Global Life Sciences Solutions USA LLC
Remote, United States
- $115,000 to $125,000 USD / year
Contribute to operational mechanisms including financial reporting, project portfolio management, and business performance metrics, as well as representing the team in internal projects.
Added 8 mins ago
Turnover and Readiness Lead
The GOR Group
Haskell · Haskell, TX
GOR Group is seeking a Turnover & Readiness Lead to support one of our key clients on a high-profile project in Haskell, TX.
Added 8 mins ago
GL
Manufacturing Project Leader (Life Sciences, Bioreactors, NPI, Mfg. Transfer)
Global Life Sciences Solutions USA LLC
Westborough, MA · Shrewsbury, MA
- $92,500 to $120,000 USD / year
Prefer minimum of 5 years of experience with Project Planning and Project Management and managing multiple projects to successful completion.
Added 8 mins ago
Senior Scientist II R&D
ALDEVRON, L.L.C.
Fargo, ND
Create detailed project reports and present findings and recommendations to both clients and senior management.
Added 8 mins ago
Senior Application Analyst - Epic ASAP - FT - Days - DIO
Memorial Healthcare System
United States
…applications.Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to…
Added 9 mins ago
GI
Business Requirements Lead
Guidehouse Inc.
WA
- $113,000 to $188,000 USD / year
Work closely with mission stakeholders to understand operational needs, document actionable requirements, and support the delivery of secure and scalable IT program management solutions.
Added 10 mins ago
O
Principal Program Manager
Oracle
Seattle, WA · Nashville, TN · Santa Clara, CA
- $91,000 to $209,500 USD / year
…and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product…
Added 10 mins ago
CO
Chief Building Official
City of Raleigh North Carolina
Raleigh, NC
- $100,587 to $155,904 USD / year
…exceptional customer service. The ideal candidate will combine strong technical expertise with effective leadership, sound judgment, and a commitment to public safety and continuous…
Added 10 mins ago
Electrical Quality Control Inspector
M.C. Dean, Inc
Atlanta, GA
…and resilient power and technology systems; and deliver the management platforms essential for long-term system…

Tractor Supply Company

Mgr, Digital Site Ops

Brentwood, TN, United States

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Job details

Experience: Experience: 5+ years of experience in digital operations, e-commerce, or customer engagement, with a focus on Q&A and R&R platforms.
Working hours: 15 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Overall Job Summary

We are seeking a dynamic and results-driven Manager, Digital Site Ops, to join our Digital team. This role is a key contributor in improving our Question & Answer (Q&A) and Ratings & Reviews (R&R) operations, ensuring we deliver a best-in-class customer experience. The ideal candidate will possess a strong understanding of digital customer engagement, cross-functional collaboration, and data-driven optimization to create value for our business and delight for our customers.

Essential Duties and Responsibilities (Min 5%)

Oversee our vendor operations, including the health, maintenance, and continuous improvement of our Q&A and R&R platforms.
Manage workflows and ensure timely and accurate responses to customer inquiries and reviews.
Partner closely with Product Managers, IT, and Customer Support Centers to align vendor strategies with business goals.
Work with internal teams to define and prioritize enhancements to improve the customer experience.
Coordinate with third-party vendors and stakeholders to address operational needs.
Analyze data and performance metrics to identify opportunities for improvement and measure the impact of implemented strategies.
Develop and maintain dashboards to monitor the health of Q&A and R&R programs.
Structure and create a SEEDS program in coordination with Merchants, Business, and UX.
Benchmark against industry best practices and recommend innovations to stay ahead in the market.
Advocate for the voice of the customer by leveraging vendor insights to inform strategic decisions.
Ensure that the platform fosters genuine, transparent, and helpful customer interactions.

Required Qualifications

Experience: 5+ years of experience in digital operations, e-commerce, or customer engagement, with a focus on Q&A and R&R platforms.

Education: Bachelor’s degree in Business, Marketing, Digital Operations, or a related field; equivalent experience will be considered.

Professional Certifications: None

Preferred knowledge, skills or abilities

Working knowledge of web-based programming and website configuration methodology
Proven ability to analyze and comprehend complex data sets
Outstanding communication skills including the ability to translate detailed technical information to easily understood concepts, decisions, and actions.
Strong Business acumen
Demonstrated ability to influence and ensure alignment with cross functional stakeholders
Experience working with vendors and outsider suppliers
Understanding of and familiarity with web and emerging technologies
Strong PC skill set, including MS Office with emphasis on Excel, Word and PowerPoint
Demonstrated success in managing third-party tools, or similar platforms, in a business environment.
Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
Exceptional analytical skills and proficiency with data visualization tools (e.g., Tableau, Power BI).
Outstanding communication and interpersonal skills to effectively collaborate with diverse stakeholders.
Customer-focused mindset with a passion for delivering excellent user experiences.

Working Conditions

Normal office working conditions

Physical Requirements

Sitting
Standing (not walking)
Walking
Kneeling/Stooping/Bending
Reaching overhead
Driving a vehicle
Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.

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Jobs in the United States

Senior Customer Success Manager

Business Undergraduate Intern - Summer 2027

Sr. Contract Manager

Paralegal / Risk Manager

Sr. CT Technologist

IT Software Engineer

Remediation Lead

Transactional Services Sales Leader

IT Intern

Manufacturing Associate 3 ( Monday - Friday 6:00 AM - 2:30 PM )

Data Science Manager

Associate Manager, PMO

Senior Technical Product Manager – AI Agents

READVERTISE IT Specialist/Java Web Applications Developer (0081043)

Budget Analyst (0079425)

Educational Specialist (STEM Outreach and Resource Specialist, 0078020)

Senior Mechanistic Modeling Specialist - REMOTE

Turnover and Readiness Lead

Manufacturing Project Leader (Life Sciences, Bioreactors, NPI, Mfg. Transfer)

Senior Scientist II R&D

Senior Application Analyst - Epic ASAP - FT - Days - DIO

Business Requirements Lead

Principal Program Manager

Chief Building Official

Electrical Quality Control Inspector

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