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HC
Instructors/Trainers: Business & Professional Development (Business & Community Education)
Hawkeye Community College
Waterloo, IA · Cedar Falls, IA
- $20 to $80 USD / hour
For individuals: open-enrollment, short-term courses and certificates that build job skills, leadership capacity, communication, supervision, project management, technology skills, etc.
Added 1 min ago
Account Manager
MiQ Digital USA inc.
NY
Collaborate with Senior Team Members across commercial business to provide support on key accounts
Added 1 min ago
Account Manager
MiQ Digital USA inc.
United States
Collaborate with Senior Team Members across commercial business to provide support on key accounts
Added 1 min ago
New Equipment Field Manager
COLUMBUS, OH
…Field Leader to take responsibility for the leadership and management of volume installation / construction projects within the Columbus…
Added 1 min ago
Rotor Material Quality Analyst (Onsite)
RTX
United States
Project management or process improvement methodology experience.
Added 1 min ago
Manager, Program Finance & Control Analyst
RTX
United States
Develop and maintain program Performance Measurement Baseline (PMB) for earned value / project management purposes
Added 1 min ago
Sr Supervisor, Quality Control Inspection
RTX
United States
Familiarity with Project Management techniques.
Added 1 min ago
Connected Factory Project Engineer (Onsite)
RTX
United States
We are seeking a Connected Factory Project Engineer to support defining and building requirements for new data products that will help collect, clean, refine, and organize data into trusted…
Added 1 min ago
Product Safety Co-op (Summer/Fall 2027)
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 1 min ago
Finance Intern (Summer 2027)
RTX
United States
…areas ranging from: Financial Planning & Analysis, Accounting, Program/Contract Business Management, or Pricing/Proposal…
Added 1 min ago
Facilities Maintenance Co-Op (Summer/Fall 2027)
RTX
United States
…planned maintenance, repairs, cleaning, energy and utility management, and operation and support of security…
Added 2 mins ago
Senior Customer Success Manager
Healthix
Remote, United States
Through initiatives such as Healthix Connects, our internal volunteer and community engagement program, we are deepening our relationships with local organizations and creating…
Added 2 mins ago
L
Business Undergraduate Intern - Summer 2027
LLNL
Livermore, CA
- $23.26 to $31.62 USD / hour
We have multiple openings for undergraduate student interns in the Business Directorate. You will complete a project that aligns with your interests and academic background while delivering…
Added 2 mins ago
Sr. Contract Manager
Fresenius Medical Care
Franklin, TN
3+ years’ supervisory or project/program management experience preferred.
Added 3 mins ago
Sr. Director, Employee Relations and Engagement
Comcast (CC) of Willow Grove
CA
…strengthen workplace culture, improve the employee experience, and support retention and performance. This role analyzes employee feedback, engagement survey results, workforce trends, and…
Added 3 mins ago
Project Controls Specialist
KBR
Colorado Springs, CO
Demonstrated knowledge of complex program management concepts (budgets, estimates to complete, project schedules, etc.).
Added 3 mins ago
Contracts Manager, Procurement Legal
Netflix
Los Gatos
…at Netflix is a unit of contract managers, coordinators and project managers who provide efficient, effective, and risk-calibrated deal guidance and contract negotiation support to the…
Added 3 mins ago
Paralegal / Risk Manager
HFW Companies
United States
The ideal candidate will have a strong understanding of contract administration, risk management, corporate governance, and corporate registration and licensure requirements, along with…
Added 4 mins ago
Operations Support Administrative Assistant-- Mid-Atlantic region(Trevose PA)
Wawa Inc. (210515330)
United States
Job Summary: The Operations Office Process and Support Administrator will perform administrative duties in support of the Operations group to facilitate the efficient operation of the…
Added 4 mins ago
Research Program Coordinator – Reproductive Health
UCSF
San Francisco, CA
Develop and support systems for research data collection, research-subject communication, and confidential data management.
Added 4 mins ago
TP
360° Camera Setup & Construction Site Capture
TRUCKING PEOPLE
Abilene, TX
- $22 USD / hour
We’re looking for a reliable Construction student or recent grad (Construction Management, Civil, Architecture, or related) to help us set up a 360° camera on active job sites, capture…
Added 5 mins ago
Remediation Lead
Baxter Healthcare Corporation
Round Lake, IL
…deliver sustainable compliance, protect product quality, and support patient…
Added 5 mins ago
Transactional Services Sales Leader
GE Vernova
Schenectady, NY · Boston, MA
…include parts, major component upgrades and other services in support of the Best Producing…
Added 6 mins ago
IT Intern
American Bankers Insurance Company of Florida
United States
The Program is paid internship consisting of one semester (12 to 16 weeks) focused in a discipline above or several semesters in rotation across the disciplines outlined above. The intern…
Added 6 mins ago
SAP Functional Project Manager
Konica Minolta Business Solutions, U.S.A., Inc.
Ramsey, NJ
The SAP Functional Project Manager is responsible for leading the design, configuration, support, and continuous improvement of SAP business processes within a designated functional area.…

Tractor Supply Company

Mgr, Digital Site Ops

Brentwood, TN, United States

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Job details

Experience: Experience: 5+ years of experience in digital operations, e-commerce, or customer engagement, with a focus on Q&A and R&R platforms.
Working hours: 15 hours per week
Posting language: English
Posted: Nov 10, 2026

Original job description

Overall Job Summary

We are seeking a dynamic and results-driven Manager, Digital Site Ops, to join our Digital team. This role is a key contributor in improving our Question & Answer (Q&A) and Ratings & Reviews (R&R) operations, ensuring we deliver a best-in-class customer experience. The ideal candidate will possess a strong understanding of digital customer engagement, cross-functional collaboration, and data-driven optimization to create value for our business and delight for our customers.

Essential Duties and Responsibilities (Min 5%)

Oversee our vendor operations, including the health, maintenance, and continuous improvement of our Q&A and R&R platforms.
Manage workflows and ensure timely and accurate responses to customer inquiries and reviews.
Partner closely with Product Managers, IT, and Customer Support Centers to align vendor strategies with business goals.
Work with internal teams to define and prioritize enhancements to improve the customer experience.
Coordinate with third-party vendors and stakeholders to address operational needs.
Analyze data and performance metrics to identify opportunities for improvement and measure the impact of implemented strategies.
Develop and maintain dashboards to monitor the health of Q&A and R&R programs.
Structure and create a SEEDS program in coordination with Merchants, Business, and UX.
Benchmark against industry best practices and recommend innovations to stay ahead in the market.
Advocate for the voice of the customer by leveraging vendor insights to inform strategic decisions.
Ensure that the platform fosters genuine, transparent, and helpful customer interactions.

Required Qualifications

Experience: 5+ years of experience in digital operations, e-commerce, or customer engagement, with a focus on Q&A and R&R platforms.

Education: Bachelor’s degree in Business, Marketing, Digital Operations, or a related field; equivalent experience will be considered.

Professional Certifications: None

Preferred knowledge, skills or abilities

Working knowledge of web-based programming and website configuration methodology
Proven ability to analyze and comprehend complex data sets
Outstanding communication skills including the ability to translate detailed technical information to easily understood concepts, decisions, and actions.
Strong Business acumen
Demonstrated ability to influence and ensure alignment with cross functional stakeholders
Experience working with vendors and outsider suppliers
Understanding of and familiarity with web and emerging technologies
Strong PC skill set, including MS Office with emphasis on Excel, Word and PowerPoint
Demonstrated success in managing third-party tools, or similar platforms, in a business environment.
Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
Exceptional analytical skills and proficiency with data visualization tools (e.g., Tableau, Power BI).
Outstanding communication and interpersonal skills to effectively collaborate with diverse stakeholders.
Customer-focused mindset with a passion for delivering excellent user experiences.

Working Conditions

Normal office working conditions

Physical Requirements

Sitting
Standing (not walking)
Walking
Kneeling/Stooping/Bending
Reaching overhead
Driving a vehicle
Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.

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