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Systems Administrator - Security & Patch Management
Illinois State Toll Highway Authority
Downers Grove, IL
- $90,000 USD / year
…service for our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and…
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Manager, Culture & Capability
anglogold
Greenwood Village, CO
The Manager, Culture & Capability manages the planning, design, development, and delivery of diverse and contemporary culture, capability, learning and IDE programs across the Region.…
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Senior Resident Engineer
The Port Authority of NY & NJ
Newark, NJ
…Airport. The Senior Resident Engineer will act as the construction manager for Stage IV construction contracts and will manage the day-to-day construction activities at the facility which…
Added 1 min ago
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Study Manager I, Extractable and Leachable
SGS
Fairfield, NJ
- $65,000 to $90,000 USD / year
The Study Manager I, E&L will manage and coordinate projects for extractable and leachable (E&L) testing, including writing and reviewing study protocols and reports.
Added 1 min ago
Manager- Learning and Development
Indygo
Indianapolis, IN
Position Title: Learning and Development Manager
Added 1 min ago
SG
Associate Business Analyst - Enterprise Advisory & Transformation
SC&H Group
Columbia, MD
- $72,000 to $82,000 USD / year
Work closely with Manager to manage any required changes in project scope.
Added 1 min ago
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Restoration Crew Chief
SERVPRO Team JRF
Manchester, NH
- $28 to $35 USD / hour
Communicate job status directly with customers, project managers, and adjusters
Added 1 min ago
Project Manager, Medical Affairs
Acrotech Biopharma Inc
East Windsor, NJ
The Project Manager (PM) is part of the Medical Affairs team based in East Windsor, NJ, residing in Acrotech’s home office headquarters and reporting to the Head of Medical Affairs. The PM…
Added 1 min ago
Reliability & Maintenance Digital Transformation Senior Manager Architect - Downstream/Chemicals
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boise, ID · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Grand Rapids, MI · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Los Angeles, CA · Louisville, KY · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Portland, OR · Princeton, NJ · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tulsa, OK
Reliability & Maintenance Digital Transformation Architect Senior Manager - Downstream/Chemicals
Added 2 mins ago
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Asset Manager - Public Works
Charleston County Government
North Charleston, SC
- $85,508 to $111,987 USD / year
…motivated and qualified professional to lead our Asset Management Program. This leadership role provides an exciting opportunity to oversee the planning, analysis, and management of…
Added 2 mins ago
Coronary Principal Clinical Specialist - Tampa, FL
MDU Medtronic USA Inc
Remote, United States
The Clinical Specialist Manager (CSM) and National Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.
Added 2 mins ago
Senior Clinical Research Specialist
AVE Medtronic Vascular Inc
Mounds View, MN
…medical/scientific consultant to clinicians, marketing or research project teams, development, and government regulatory agencies. Monitors and/or interprets results of clinical…
Added 2 mins ago
Sr. Manufacturing Engineer - Paint
Rivian
Normal, IL · Social Circle, GA
Added 3 mins ago
ST
Restoration Crew Chief
SERVPRO Team JRF
Manchester, NH
- $28 to $35 USD / hour
Communicate job status directly with customers, project managers, and adjusters
Added 4 mins ago
TP
Property Manager
THE PROPERTY MANAGEMENT COMPANY INC
Mount Pleasant, WI
- $58,050 to $96,750 USD / year
As a Property Manager at The PMC, you will provide leadership and management to other on-site Teammates, and you will be personally responsible for achieving excellence in all aspects of…
Added 4 mins ago
Intern III
Spicer Group Inc.
East Lansing, MI
Work directly with a Spicer Group Transportation Manager or Project Manager
Added 7 mins ago
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Mechanical Maintenance Technician-2nd Shift
Furmano's
Northumberland, PA
- Up to $27.75 USD / hour
…and assign to workers on the team, and work with purchasing manager to order necessary parts. Must have the ability to communicate and work well with people on the team, and with other…
Added 7 mins ago
Space RCO - Cyber Security Engineer
Modern Technology Solutions Inc
Albuquerque, NM · Albuquerque
…needs to deliver operational capability to the USSF. For each project, they set up small, agile, and empowered teams to include program manager, technical specialists, contracting, finance,…
Added 8 mins ago
Maintenance Mechanic (no perdiem)
Brown & Root
Fort Worth, TX
- May install robot and modify its program using teach pendant.
Added 8 mins ago
SO
ES Eligibility Case Manager / 61014054
State of South Carolina
Orangeburg, SC
- $39,617 to $44,778 USD / year
…the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Applications Project) and SCCAP ( South Carolina Combined Application), and TANF…
Added 8 mins ago
SO
REPOST ES Eligibility Case Manager / 61012743
State of South Carolina
Hartsville, SC
- $39,617 to $44,778 USD / year
The ES Eligibility Case Manager provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the…
Added 8 mins ago
HL
Construction Engineer
Hampton, Lenzini and Renwick, Inc.
Elgin, IL
- $95,000 to $120,000 USD / year
Additional project responsibilities are based on current project workload and availability. Your responsibilities may adapt to work as a Documentation Engineer, Field Engineer, Assistant…
Added 8 mins ago
Director of Forecast & Production Control
Airbus Helicopters, Inc.
Grand Prairie, TX
Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Added 8 mins ago
Program Manager
Science and Engineering Services, LLC
Huntsville, AL
The Program Manager is responsible for the overall knowledge, organization, direction and requirements of the contract effort. The Program Manager is responsible for the timely report of…
Added 9 mins ago
Project Manager, Aviation
Leo A Daly LLC
Atlanta, GA
The Project Manager role is responsible for planning, executing, and finalizing projects according to deadlines and budget by coordinating resources, defining objectives, and overseeing…

Tractor Supply Company

Manager, Digital Site Ops

Brentwood, TN, United States

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Job details

Experience: Experience: 5+ years of experience in digital operations, e-commerce, or customer engagement, with a focus on Q&A and R&R platforms.
Working hours: 15 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Overall Job Summary

We are seeking a dynamic and results-driven Manager, Digital Site Ops, to join our Digital team. This role is a key contributor in improving our Question & Answer (Q&A) and Ratings & Reviews (R&R) operations, ensuring we deliver a best-in-class customer experience. The ideal candidate will possess a strong understanding of digital customer engagement, cross-functional collaboration, and data-driven optimization to create value for our business and delight for our customers.

Essential Duties and Responsibilities (Min 5%)

Oversee our vendor operations, including the health, maintenance, and continuous improvement of our Q&A and R&R platforms.
Manage workflows and ensure timely and accurate responses to customer inquiries and reviews.
Partner closely with Product Managers, IT, and Customer Support Centers to align vendor strategies with business goals.
Work with internal teams to define and prioritize enhancements to improve the customer experience.
Coordinate with third-party vendors and stakeholders to address operational needs.
Analyze data and performance metrics to identify opportunities for improvement and measure the impact of implemented strategies.
Develop and maintain dashboards to monitor the health of Q&A and R&R programs.
Structure and create a SEEDS program in coordination with Merchants, Business, and UX.
Benchmark against industry best practices and recommend innovations to stay ahead in the market.
Advocate for the voice of the customer by leveraging vendor insights to inform strategic decisions.
Ensure that the platform fosters genuine, transparent, and helpful customer interactions.

Required Qualifications

Experience: 5+ years of experience in digital operations, e-commerce, or customer engagement, with a focus on Q&A and R&R platforms.

Education: Bachelor’s degree in Business, Marketing, Digital Operations, or a related field; equivalent experience will be considered.

Professional Certifications: None

Preferred knowledge, skills or abilities

Working knowledge of web-based programming and website configuration methodology
Proven ability to analyze and comprehend complex data sets
Outstanding communication skills including the ability to translate detailed technical information to easily understood concepts, decisions, and actions.
Strong Business acumen
Demonstrated ability to influence and ensure alignment with cross functional stakeholders
Experience working with vendors and outsider suppliers
Understanding of and familiarity with web and emerging technologies
Strong PC skill set, including MS Office with emphasis on Excel, Word and PowerPoint
Demonstrated success in managing third-party tools, or similar platforms, in a business environment.
Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
Exceptional analytical skills and proficiency with data visualization tools (e.g., Tableau, Power BI).
Outstanding communication and interpersonal skills to effectively collaborate with diverse stakeholders.
Customer-focused mindset with a passion for delivering excellent user experiences.

Working Conditions

Normal office working conditions

Physical Requirements

Sitting
Standing (not walking)
Walking
Kneeling/Stooping/Bending
Reaching overhead
Driving a vehicle
Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.

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