Jobs in the United States

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Added 5 mins ago
TC
Merchandise associate
TJX Companies
Buena Park, CA
- $16.9 to $17.4 USD / hour
…legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life…
Added 7 mins ago
BE
Electrician II
Basin Electric Power Cooperative
Beulah, ND
- $58.39 USD / hour
Perform service and repair on electrical apparatus, including splicing, soldering, taping, and repairing cords, switches, and light sockets. This includes regularly working on energized…
Added 7 mins ago
EI
Inside Sales Representative
EBSCO Information Services
Bismarck, ND
- $56,335 to $80,475 USD / year
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Added 7 mins ago
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Added 11 mins ago
Customer Support Services Representative
Track Group, Inc
Naperville, IL
A key member of the Customer Service Team, the Customer Support Services Representative, will report to the Director of Account Management and perform general customer service functions.…
Added 12 mins ago
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…within VMI accounts and guiding the team in delivering on-site service and comprehensive account management to maximize customer retention and sustainable…
Added 12 mins ago
EI
Inside Sales Representative
EBSCO Information Services
Carson City, NV
- $56,335 to $80,475 USD / year
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Added 12 mins ago
Analyst-Device Intake & Governance
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Added 12 mins ago
Cashier
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Added 15 mins ago
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Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 20 mins ago
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Manufacturing Associate
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- $18.5 USD / hour
Flexible availability for day and night shifts
Added 20 mins ago
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Retail Inventory Coordinator
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- $23 USD / hour
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 20 mins ago
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Retail Buyer
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- $60,000 to $65,000 USD / year
…one-stop-shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty while continuing to expand our presence in…
Added 20 mins ago
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Brand Ambassador
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Added 22 mins ago
Floor Care Sales Representative - South Denver, CO
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Colorado Springs Advanced Practice Provider (APP) / (PA/NP) Department of Surger
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…Colorado Springs opened in 2019 as southern Colorado's first full-service pediatric hospital. This 294,000-square-foot, six-story facility provides advanced pediatric and neonatal care…
Added 22 mins ago
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Data Center Business Unit Sr Manager - Critical Infrastructure, C-suite Interfacing
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- $180,000 to $235,000 USD / year
Optimize staffing structures across contracts. Balance cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery,…
Added 23 mins ago
Senior Geospatial Data Engineer
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Manage GeoParquet datasets within the program's data lake architecture; implement and extend columnar format pipelines for production use
Added 23 mins ago
Sales Arborist | N. Denver
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…partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental…
Added 23 mins ago
Buyer
Barber-Nichols Inc
Arvada, CO
…to engineering critical components for the U.S. Navy's MK-48 program, BN's portfolio spans some of the most exciting and impactful projects in the world. For those seeking to contribute to…
Added 29 mins ago
DC
IT Support Coordinator
Douglas County (NV)
Minden, NV
- $33.42 USD / hour
The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully…
Added 34 mins ago
ME
Student Services Assistant
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Portland, OR
- $23.74 to $30.3 USD / hour
Reports to: Senior Program Administrator and Program Supervisor, Outdoor School
Added 36 mins ago
WV
Veterinary Receptionist/Customer Service Representative
Western Veterinary Partners
Bend, OR
- $19 to $24 USD / hour
East Bend Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will…

Track Group, Inc

Customer Support Services Representative

Naperville, IL, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market. For over 27 years, we have been providing our global clients with the industry’s most reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services. We have a proven record of success leveraging new tracking technologies to create valuable solutions for our customers and maximize investment returns for our shareholders. Track Group designs and manufactures the industry’s leading portfolio of GPS tracking devices and alcohol monitoring systems and offers a variety of related software, services, networking solutions and monitoring applications. Our products and services are currently available worldwide and are sold through our direct sales force, as well as through value-added resellers. We provide our products and services to government customers on federal, state and local levels in the US and to international government entities as well. General Job Description: Customer Support Services Representative A key member of the Customer Service Team, the Customer Support Services Representative, will report to the Director of Account Management and perform general customer service functions. This position is located at our Naperville IL office and is a hands-on customer service position. A Customer Support Services (CSS) Representative handles a variety of customer service needs. This includes but is not limited to assisting with technical issues, answering inbound/outbound calls, assisting with orders and returns of equipment, distributing reports and creating and managing trouble tickets. The position requires communication with government officials and other similar individuals in the public safety/community supervision industry, and it is required that the CSS Representative have excellent interpersonal skills to help build effective customer relationships. Should be accommodating and courteous on the phone, while remaining task-oriented and proficient in problem solving. In doing so, we will need to pay significant attention to detail to ensure accuracy and efficiency in providing the utmost customer service.

Duties:

· Identify, troubleshoot, and resolve customer issues and concerns regarding hardware, software and other general subjects; escalate issues when necessary. This will be done in a timely manner via telephone or e-mail and may occasionally involve on-site assistance. · Manage customer trouble tickets from start to finish, while consistently maintaining communication between the customer and appropriate Track Group staff. · Produce, review, and distribute various reports for current customers within the required timeframes on a daily/weekly/monthly basis dependent on the customers’ needs. · Demonstrate and maintain a positive and professional attitude, actions and attire that promote confidence in Track Group products and services both internally and externally. · Assist the Logistics Administrator when necessary. This includes but is not limited to reporting and assisting with “Lost” equipment, assisting with entering customer’s orders, assisting with and processing Return of Merchandise Authorizations (RMA) and aiding in the evaluation of ordered/returned equipment. · Attend and participate in ongoing scheduled meetings and training sessions. Consistently work in tandem with software and hardware technicians to maintain role knowledge and customer satisfaction. · Flexibility to constantly evolving business demands and projects. · Commitment to ensuring the team succeeds with all tasks, updates, duties, and projects; as well as a willingness to help team members in need. · Keep team and supervisor informed of new trends, issues, and suggestions for improvement within the scope of the position.

Supervisory Responsibilities:

· None

· Excellent organizational, completion and time-management skills. · Ambitious and Efficient; works well in a fast-paced environment and is a quick learner. · Excellent Communication Skills (internally & externally) promoting teamwork and customer retention. · Customer service experience with technical support background preferred. · Possess an analytical and problem-solving mindset, with a focus on customer service and attention to detail. · Previous experience with Cellular/GPS technology preferred. · Technical/Computer Software Proficiency Required. This includes but is not limited to: o Microsoft Office o Google Chrome, Internet Explorer Etc. o Understanding troubleshooting technical/computer/cellular issues remotely. o Experience with IT ticketing systems is preferred. · High School Education or Equivalent Required. · Bilingual – Spanish Speaking (optional). · Organized and detail orientated.

Generous amounts of time away from work to promote a healthy work-life balance. We offer unlimited paid vacation days in addition to observing 12 major holidays per year.
Access to Medical, Dental and Vision insurances with a company contribution for you and any covered dependents.
Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company’s expense.
Ability to contribute to a company sponsored 401(k) retirement plan with a company match on your contributions.
Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your professional goals.

Track Group Inc is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or belief, marital status, pregnancy status, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Position: Hybrid/Remote, Position reports to the Naperville, Illinois office three days/week.

Physical Demands:

Adjusting or moving objects up to 20 pounds in all directions. [ ] Never [X] Occasionally [ ] Constantly

Communicating with others to exchange information. [ ] Never [ ] Occasionally [X] Constantly

Repeating motions that may include the wrists, hands and/or fingers. [ ] Never [ ] Occasionally [X] Constantly

Operating machinery and/or power tools. [X] Never [ ] Occasionally [ ] Constantly

Sedentary work that primarily involves sitting. [ ] Never [ ] Occasionally [X] Constantly

Sedentary work that primarily involves standing. [ ] Never [X] Occasionally [ ] Constantly

Light work that includes moving objects up to 20 pounds. [ ] Never [X] Occasionally [ ] Constantly

Medium work that includes moving objects up to 50 pounds. [ ] Never [X] Occasionally [ ] Constantly

Heavy work that includes moving objects up to 100 pounds or more. [X] Never [ ] Occasionally [ ] Constantly

This job description is not designed or intended to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time by the company.

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Jobs in the United States