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Motor Engineer
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Support continuous improvement of design procedures and protocols to increase engineering efficiency
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RH
Senior iSeries Systems Engineer
Robert Half
Jersey City, NJ
- $100,000 to $120,000 USD / year
We are seeking a highly experienced Senior iSeries Systems Engineer to manage, maintain, and enhance a multi-server, multi-partitioned IBM i / iSeries environment (Power9 and Power10). This…
Added 1 min ago
Manufacturing Engineer III
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…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
Added 1 min ago
Manufacturing Engineer III
Applied Materials
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…of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more…
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IT Asset Manager
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Business Systems Analyst
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Sr. Melting Process Engineer, Gorilla Glass
Corning
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The Senior Melting Process Engineer is a process development engineer. The role applies a fundamental understanding of materials chemistry and engineering principles to develop melting…
Added 4 mins ago
Technical Support Engineer 2
Intuitive
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Added 6 mins ago
Senior Chief Engineer
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Controls and Network systems: BMS and EPMS systems, internal networks, and system telemetry flows, BACNet and ModBus communications protocols.
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Assistant Chief Engineer
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…installation, repair, and maintenance of all base building and critical system machinery and equipment. Responsible for supervision of the operating team on his shift. Assumes the Chief…
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Critical Facility Building Operating Engineer
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Operating Engineer 2
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Added 7 mins ago
Senior Network Services Engineer
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Cloud Architect-Forward Deployed Engineer (FDE)
Oracle
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Added 8 mins ago
Senior Network Engineer
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Added 9 mins ago
Software Development Engineer, Leo Antenna Team
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Added 9 mins ago
System Development Engineer, GenAI and Agentic ADC
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We are seeking a System Development Engineer who can thing big and simplify solutions to complex problems, all while ensuring our customers continue to have the best experience possible!
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Software Dev Engineer, Amazon WorkSpaces Core Manged Instances
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…experiences and robust platform services to the underlying system components that enable seamless provisioning, management, and performance at scale. Collaborating with a diverse team of…
Added 10 mins ago
Senior Operational Systems Engineer
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Added 10 mins ago
Additive Manufacturing Production Engineer – Materials & Processes (LPBF)
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…Mission Assurance. This includes Manufacturing and Supply Chain support across all Blue Origin…
Added 11 mins ago
Associate Director - Construction
Turner & Townsend
Dallas, TX
…for coordinating with the general contractor and architect/engineer services provider for all construction related activities on the project, including but not limited…
Added 11 mins ago
Managed Services Engineer (On-site)
Trace3
Dallas, TX
We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the…
Added 14 mins ago
Software Engineer - Front-End Web Applications
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You will design and deliver key components of the system, working closely with teammates and with scientific users to understand their needs. Team members also maintain and upgrade existing…
Added 15 mins ago
Algorithm Engineer
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Added 16 mins ago
Senior Network Engineer
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Trace3

Managed Services Engineer (On-site)

Dallas, TX, United States

$58,000 - $65,000 USD

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Job details

Pay: $58,000 - $65,000 USD
Experience: Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the client's corporate office. The ideal candidate will have prior service desk or MSP experience, experience supporting users in a mortgage, financial services, banking, or other regulated environment, a strong technical foundation in Microsoft technologies, networking, and virtualization, and the ability to thrive in a fast-paced, high-demand environment while maintaining exceptional customer service.

*** This is a 100% Onsite requirement in Allen, TX. Monday - Friday, 8AM to 5PM ***

What You’ll Do:

Provide Tier I technical support to end users, both onsite and remotely.
Manage, prioritize, and document support requests through Zendesk.
Troubleshoot and resolve issues related to:
Network infrastructure (Meraki or similar)
Microsoft 365 administration and end-user support
Microsoft Intune and Entra
VMware virtualization environment
Windows servers and their roles
Deliver professional, white-glove field service support.
Escalate complex issues as necessary, ensuring timely resolution.
Maintain accurate and detailed ticket documentation.
Support end users by providing guidance on IT policies, tools, and best practices.
Perform effectively under pressure in a high-stress environment.

Qualifications & Interests:

Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role.
Experience supporting users in a mortgage, financial services, banking, or other regulated business environment is highly preferred.
Experience providing white-glove support to end users, executives, and business-critical teams preferred.
Hands-on experience with:
Zendesk (or comparable ticketing system)
Network infrastructure (Meraki or similar)
Microsoft 365 administration and end-user support
Microsoft Intune and Entra
VMware virtualization platforms
Basic understanding of Windows server roles and functions.
Strong interpersonal skills: active listening, communication, and customer service.
Ability to multi-task, adapt to changes quickly, and manage time effectively.
Technical awareness: ability to match resources and tools to technical issues.
Awareness of the IT services being supported.
Typing and documentation skills to ensure quick, accurate entry of service request details.
Self-motivated with the ability to work in a fast-paced environment.
Must be eligible to work in the U.S. without the need for sponsorship.
Comfortable using generative AI tools as part of day-to-day work.

WORK ENVIRONMENT:

Must work onsite at the corporate office.
Operates in a professional office environment using standard office equipment (computers, phones, photocopiers, filing cabinets, etc.).

PHYSICAL DEMANDS:

Regularly required to sit, stand, talk, hear, and use hands and fingers to operate computer equipment.
Must be able to stoop, kneel, or reach to install and move computer equipment.
Specific vision abilities include close vision due to computer work.
Must be able to lift and move up to 50 pounds as needed.
Ability to work effectively in a high-pressure, demanding environment.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range

$58,000 - $65,000 USD

The Perks

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

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