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Added 1 min ago
Lead Salesforce Integration Architect
SAIC
Remote, United States
…provide technical leadership while actively contributing to solution design, data modeling, ICD development, implementation oversight, testing, deployment, and production support. Veterans…
Added 1 min ago
Data Scientist
PaveAI
Remote, United States
…data acquisition, data exploration and visualization, feature engineering, experimenting with ML algorithms, evaluating and comparing metrics, deploying the models, iteratively improving…
Added 2 mins ago
AI Product Engineer
Brown Brothers Harriman & Co.
NY
Experience supporting software engineering, product engineering, AI solution delivery, workflow automation, systems integration, platform configuration, or technical product management.
Added 2 mins ago
ServiceNow Platform Architect
BDO USA Experienced
Grand Rapids, MI · Salt Lake City, UT · San Antonio, TX · St Louis, MO · Tampa, FL · Tulsa, OK · West Palm Beach, FL · Akron, OH · Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Cherry Hill, NJ · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Dallas, TX · Denver, CO · Detroit, MI · Fort Lauderdale, FL · Fort Worth, TX · Greenville, SC · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kalamazoo, MI · Madison, WI · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Nashville, TN · Norfolk, VA · Oak Brook, IL · Omaha, NE · Orlando, FL · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Richmond, VA · Rosemont, IL
…ServiceNow platform, establishing architecture standards, governing solution design, and ensuring platform scalability, security, integration, and data integrity. This role partners with…
Added 9 mins ago
Senior Manager, Government Solutions & Operations
Iridium Satellite, LLC
McLean, VA · Chandler, AZ
Lead technical briefings, demonstrations, training, and solution-design sessions with government and industry stakeholders to demonstrate Iridium capabilities and drive adoption and…
Added 9 mins ago
Lead Full Stack Engineer, Wealth Management Technology
Raymond James & Associates, Inc.
Saint Petersburg, FL
Own complex technical initiatives from solution design through implementation and production support.
Added 9 mins ago
Systems Engineer II
Berkley
Wilmington, DE
…Studio issues.• Create process and technical documentation, solution designs, runbooks, and maker guidance to support clarity, consistency, and efficiency within IT operations.• Implement…
Added 9 mins ago
Sr. Engineer, Enterprise Patch & Vulnerability Management
Berkley
Wilmington, DE
Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and…
Added 9 mins ago
Sr. Manager, Enterprise Patch & Vulnerability Management
Berkley
Wilmington, DE
Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and…
Added 11 mins ago
Engineering Director
College Board
Remote, United States
As an Engineering Director, you will lead a high-impact team responsible for delivering and operating systems that are foundational to College Board’s mission. This is an opportunity to…
Added 13 mins ago
Electrical Mechanical Technician
eCAMION Inc.
Buffalo · Niagara Falls
…opportunities to collaborate with various department’s including, Engineering, Purchasing, Product Design, Sales, Project Management and more! Join a close-knit, high-energy team that…
Added 13 mins ago
Electrical Service Technician (Engineer)
eCAMION Inc.
Buffalo · Niagara Falls
…opportunities to collaborate with various department’s including, Engineering, Purchasing, Product Design, Sales, Project Management and more! Join a close-knit, high-energy team that…
Added 13 mins ago
Operations Executive - BLUvera Manufacturing
Mortenson
Fort Worth, TX · Saint Paul, MN
Partner with Manufacturing Engineering to industrialize products, establish capable production processes, improve layouts and flow, develop tooling and automation, and transition new…
Added 13 mins ago
Lead Software Developer
Mortenson
Minneapolis, MN · MN
…supportability, not business-process ownership or unilateral functional solution…
Added 15 mins ago
AM
Senior AI Data Solutions Engineer
Air Methods
Greenwood Village, CO
- $137,000 USD / year
…workflows, chatbots, and related analytical tools while ensuring solution accuracy, performance, security, and appropriate governance. This position also provides technical guidance and…
Added 17 mins ago
FH
Senior Security Architect
First Hawaiian Bank
Remote, United States
- $113,500 to $150,000 USD / year
…security controls are incorporated into architecture reviews, solution assessments, and strategic recommendations. Partners with risk, compliance, audit, and technology teams to support…
Added 17 mins ago
Data Solutions Engineer
Holland & Knight LLP
United States
Support the appropriate sourcing, evaluation, selection, and utilization of data engineering tools, particularly emerging artificial intelligence-enabled products.
Added 17 mins ago
D
Manager, Business Systems and Integrations
Dewberry
Fairfax, VA
- $137,000 to $176,000 USD / year
Ensure compliance with technology, security, data, and architecture standards throughout solution design, development, testing, deployment, and support.
Added 19 mins ago
Principal, Technical Program Manager
Ensemble RCM LLC
Remote, United States
…taking ownership away from the teams that deliver; and gives engineering, product and other enterprise leaders an honest, data-driven view of how work actually…
Added 20 mins ago
Lead AI/ML Ops Engineer
Lincoln Financial
Radnor, PA
…environments. The position leads the development of scalable engineering patterns, automation, controls, and operating standards that enable models, pipelines, agents, and shared AI…
Added 20 mins ago
Sr AI/ML Ops Engineer
Lincoln Financial
Radnor, PA
…observability, security, governance, and lifecycle needs into durable engineering solutions. The role leads defined technical workstreams, diagnoses systemic production issues, establishes…
Added 20 mins ago
Sr Director - Technology and Delivery
US Anesthesia Partners, Inc.
United States
…application support. This role converts business priorities and solution roadmaps into reliable, scalable, secure, and measurable technology outcomes. The Sr Director – Technology and…
Added 20 mins ago
Instructional Technology Rep
General Dynamics Electric Boat
Groton, CT
Complete curriculum projects by collaborating with core team members as well as technical experts on high-level design to analyze instructional needs and deliver the ideal learning solution
Added 21 mins ago
R&D Engineer – Advanced Welding Materials & Processes (EI/EII)
General Dynamics Electric Boat
Groton, CT
The Electric Boat Welding Engineering Advanced Concepts Team has multiple openings in support of research and development and production innovation from project initiation to implementation…
Added 21 mins ago
Senior Technical Product Manager, AI Platform
Bloomberg Industry Group, Inc.
Arlington, VA
…product execution (e.g., Technical PM, Platform PM, IR/ML PM, Solution Architect, or Engineering…

Trace3

Managed Services Engineer (On-site)

Dallas, TX, United States

$58,000 - $65,000 USD

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Job details

Pay: $58,000 - $65,000 USD
Experience: Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the client's corporate office. The ideal candidate will have prior service desk or MSP experience, experience supporting users in a mortgage, financial services, banking, or other regulated environment, a strong technical foundation in Microsoft technologies, networking, and virtualization, and the ability to thrive in a fast-paced, high-demand environment while maintaining exceptional customer service.

*** This is a 100% Onsite requirement in Allen, TX. Monday - Friday, 8AM to 5PM ***

What You’ll Do:

Provide Tier I technical support to end users, both onsite and remotely.
Manage, prioritize, and document support requests through Zendesk.
Troubleshoot and resolve issues related to:
Network infrastructure (Meraki or similar)
Microsoft 365 administration and end-user support
Microsoft Intune and Entra
VMware virtualization environment
Windows servers and their roles
Deliver professional, white-glove field service support.
Escalate complex issues as necessary, ensuring timely resolution.
Maintain accurate and detailed ticket documentation.
Support end users by providing guidance on IT policies, tools, and best practices.
Perform effectively under pressure in a high-stress environment.

Qualifications & Interests:

Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role.
Experience supporting users in a mortgage, financial services, banking, or other regulated business environment is highly preferred.
Experience providing white-glove support to end users, executives, and business-critical teams preferred.
Hands-on experience with:
Zendesk (or comparable ticketing system)
Network infrastructure (Meraki or similar)
Microsoft 365 administration and end-user support
Microsoft Intune and Entra
VMware virtualization platforms
Basic understanding of Windows server roles and functions.
Strong interpersonal skills: active listening, communication, and customer service.
Ability to multi-task, adapt to changes quickly, and manage time effectively.
Technical awareness: ability to match resources and tools to technical issues.
Awareness of the IT services being supported.
Typing and documentation skills to ensure quick, accurate entry of service request details.
Self-motivated with the ability to work in a fast-paced environment.
Must be eligible to work in the U.S. without the need for sponsorship.
Comfortable using generative AI tools as part of day-to-day work.

WORK ENVIRONMENT:

Must work onsite at the corporate office.
Operates in a professional office environment using standard office equipment (computers, phones, photocopiers, filing cabinets, etc.).

PHYSICAL DEMANDS:

Regularly required to sit, stand, talk, hear, and use hands and fingers to operate computer equipment.
Must be able to stoop, kneel, or reach to install and move computer equipment.
Specific vision abilities include close vision due to computer work.
Must be able to lift and move up to 50 pounds as needed.
Ability to work effectively in a high-pressure, demanding environment.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range

$58,000 - $65,000 USD

The Perks

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

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