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Added 1 min ago
ZC
Principal AI Security Engineer
Zip Co Limited
United States
- $203,000 to $254,000 USD / year
…platforms, and deliver products. As our Principal AI Security Engineer, you'll lead the technical direction for securing AI applications, autonomous agents, and AI-enabled engineering…
Added 1 min ago
Manufacturing Engineer III
Applied Materials
Gloucester, MA · Gloucester
As a Manufacturing Engineer, you are responsible for developing and maintaining methods, operating sequences, and processes in the fabrication of parts, components, subassemblies, and final…
Added 1 min ago
Manufacturing Engineer III
Applied Materials
Gloucester, MA · Gloucester
As a Manufacturing Engineer, you are responsible for developing and maintaining methods, operating sequences, and processes in the fabrication of parts, components, subassemblies, and final…
Added 2 mins ago
Data Engineer II
Numerator
Chicago, IL
As a Data Engineer II at Numerator, you will help our team deliver data products, analytics, and models quickly and independently. The role is cross-functional and responsible for…
Added 2 mins ago
Building Engineering Project Manager
HDR
Phoenix, AZ
…environment. This isn’t just a job, it’s a chance to lead innovation, engineer impact, and build a legacy of…
Added 2 mins ago
Undergraduate Instrumentation Engineer
Worley
Houston, TX
Added 5 mins ago
J
Mechanical Engineer
Jobot
Irwindale, CA
- $105,000 to $135,000 USD / year
Added 5 mins ago
Undergraduate Instrumentation Engineer
职位搜索
TX
Added 6 mins ago
Critical Environments Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Charlotte, NC
Critical Environments (Data Center) - Building Engineer
Added 6 mins ago
Senior Chief Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Amarillo, TX
Added 6 mins ago
Facilities Technician
US AMR-Jones Lang LaSalle Americas, Inc.
Stone Ridge, NY
Work closely under the direction of Facility Manager and Chief Engineer
Added 6 mins ago
Assistant Chief Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Chicago, IL
…shift. Assumes the Chief Engineers responsibilities if the Chief Engineer is not on…
Added 6 mins ago
Facility Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Nashville, TN
Support the Regional Facility Manager, Lead Engineer in the implementation of short and long-term projects for the client project based on participating addendum and contract.
Added 6 mins ago
Critical Facilities Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Colorado City, TX
…state-of-the-art infrastructure from day one. As a Critical Facilities Engineer, you'll play a key role in launching this new facility while developing your technical expertise in a dynamic…
Added 6 mins ago
Critical Facility Building Operating Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
El Paso, TX
Added 6 mins ago
Operating Engineer 2
US AMR-Jones Lang LaSalle Americas, Inc.
Nashville, TN
As an Operating Engineer at JLL, you'll play a vital role in maintaining the operational excellence of critical facility systems across our client properties. This hands-on position…
Added 6 mins ago
Software Engineer 1, Full-Stack
Cook Group
Bloomington, IN · Indianapolis, IN · West Lafayette, IN
The Software Engineer, Full-Stack develops, implements and documents software and programs that provide the technical solutions to meet specifications and business requirements defined by…
Added 7 mins ago
O
Senior Network Services Engineer
Oracle
Nashville, TN
- $83,000 to $166,100 USD / year
Oracle Health is seeking a Senior Network Services Engineer to operate and maintain network services supporting customers across data centers, Oracle Cloud Infrastructure (OCI), and Amazon…
Added 7 mins ago
Senior Network Services Engineer
Oracle
Nashville, TN
-Acts as a technical liaison with the customer and internal teams to drive solutions to architect and engineer network design to meet Cloud network model and connectivity.
Added 7 mins ago
Cloud Architect-Forward Deployed Engineer (FDE)
Oracle
St. Louis, MO
Oracle Government Defense & Intelligence has an exciting opportunity for a Principal / Master Principal Cloud Architect-Forward Deployed Engineer (FDE)
Added 9 mins ago
Software Development Engineer, Amazon Connect Team
Amazon Development Center U.S., Inc.
Seattle, WA
As a Software Development Engineer you will contribute to all aspects of the software development lifecycle including building an architectural vision and roadmap clarifying requirements…
Added 9 mins ago
System Development Engineer, GenAI and Agentic ADC
Amazon Development Center U.S., Inc.
Arlington, VA
We are seeking a System Development Engineer who can thing big and simplify solutions to complex problems, all while ensuring our customers continue to have the best experience possible!
Added 9 mins ago
Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations
Amazon Data Services, Inc.
Hebron, KY
We are seeking a Manufacturing Test Engineer to support final assembly and test (FA&T) operations for enterprise-class hardware products - including servers, storage systems, network…
Added 9 mins ago
Software Dev Engineer, Amazon WorkSpaces Core Manged Instances
Amazon Web Services, Inc.
Sunnyvale, CA · Seattle, WA
Added 9 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…

Trace3

Managed Services Engineer (On-site)

Dallas, TX, United States

$58,000 - $65,000 USD

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Job details

Pay: $58,000 - $65,000 USD
Experience: Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role.
Posting language: English
Posted: Nov 6, 2026

Original job description

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the client's corporate office. The ideal candidate will have prior service desk or MSP experience, experience supporting users in a mortgage, financial services, banking, or other regulated environment, a strong technical foundation in Microsoft technologies, networking, and virtualization, and the ability to thrive in a fast-paced, high-demand environment while maintaining exceptional customer service.

*** This is a 100% Onsite requirement in Allen, TX. Monday - Friday, 8AM to 5PM ***

What You’ll Do:

Provide Tier I technical support to end users, both onsite and remotely.
Manage, prioritize, and document support requests through Zendesk.
Troubleshoot and resolve issues related to:
Network infrastructure (Meraki or similar)
Microsoft 365 administration and end-user support
Microsoft Intune and Entra
VMware virtualization environment
Windows servers and their roles
Deliver professional, white-glove field service support.
Escalate complex issues as necessary, ensuring timely resolution.
Maintain accurate and detailed ticket documentation.
Support end users by providing guidance on IT policies, tools, and best practices.
Perform effectively under pressure in a high-stress environment.

Qualifications & Interests:

Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role.
Experience supporting users in a mortgage, financial services, banking, or other regulated business environment is highly preferred.
Experience providing white-glove support to end users, executives, and business-critical teams preferred.
Hands-on experience with:
Zendesk (or comparable ticketing system)
Network infrastructure (Meraki or similar)
Microsoft 365 administration and end-user support
Microsoft Intune and Entra
VMware virtualization platforms
Basic understanding of Windows server roles and functions.
Strong interpersonal skills: active listening, communication, and customer service.
Ability to multi-task, adapt to changes quickly, and manage time effectively.
Technical awareness: ability to match resources and tools to technical issues.
Awareness of the IT services being supported.
Typing and documentation skills to ensure quick, accurate entry of service request details.
Self-motivated with the ability to work in a fast-paced environment.
Must be eligible to work in the U.S. without the need for sponsorship.
Comfortable using generative AI tools as part of day-to-day work.

WORK ENVIRONMENT:

Must work onsite at the corporate office.
Operates in a professional office environment using standard office equipment (computers, phones, photocopiers, filing cabinets, etc.).

PHYSICAL DEMANDS:

Regularly required to sit, stand, talk, hear, and use hands and fingers to operate computer equipment.
Must be able to stoop, kneel, or reach to install and move computer equipment.
Specific vision abilities include close vision due to computer work.
Must be able to lift and move up to 50 pounds as needed.
Ability to work effectively in a high-pressure, demanding environment.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range

$58,000 - $65,000 USD

The Perks

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

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