Front Desk Agent

At Renaissance Hotels, we believe every guest should feel like they’ve arrived somewhere extraordinary - and it starts with you. As a Front Desk Agent, you’re more than a friendly face at the front - you’re a trusted guide, a resource, and a part of the discovery experience. You’re the person guests count on for first impressions and lasting memories.

If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful.

What You’ll Be Doing:

Warm Welcomes & Thoughtful Departures

• Greet every guest with warmth, professionalism, and a sense of genuine hospitality
• Manage the check-in and check-out process with accuracy and efficiency
• Provide personalized information about the hotel, local attractions, and must-see hidden gems

Communication That Connects

• Answer phones and emails promptly and with clarity
• Route inquiries and assist with guest needs or requests with care and urgency

Reservation & Guest Management

• Handle bookings, modifications, and cancellations with confidence
• Ensure accuracy in our reservation system and support smooth room assignments

Deliver Memorable Guest Experiences

• Assist with special requests, room changes, and amenity needs
• Resolve guest concerns with professionalism and empathy - your follow-through makes all the difference

Administrative Excellence

• Keep the front desk organized and running smoothly
• Manage cash transactions, reconcile payments, and follow all security protocols
• Monitor access and collaborate with security as needed to ensure guest safety

Be a Team Player

• Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations
• Stay cool under pressure and juggle multiple responsibilities without missing a beat

What You Bring:

• High school diploma or equivalent
• Previous experience in hospitality, guest service, or front desk operations is a plus
• Excellent communication skills, both written and verbal
• Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred
• Ability to stay calm, friendly, and efficient in high-pressure situations
• A genuine love for people and a passion for great service
• Able to stand for long periods of time
• Flexible schedule to include varying weekends and holidays

Why You’ll Love Being Here:

Full-Time Benefits Include:

• Health, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off, Vacation, and Holiday Pay
• Flexible Spending Accounts & Identity Theft Protection
• Disability & Supplemental Life Insurance
• Employee Assistance Program
• Incredible Marriott Hotel & Discounts across the TPG portfolio.
• Growth opportunities and a fun, supportive team culture

Part-Time Benefits Also Available!

At Renaissance Boca Raton, we celebrate individuality, creativity, and connection. We’re not just checking guests in - we’re inviting them to discover something unexpected, and you’re the one who makes it possible.

Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED.