Consumer Support Senior Analyst

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

The Consumer Support Senior Analyst will report into the Consumer Operations Manager. The primary function of this role is to support first-line governance and oversight of affiliate vendor activities related to the consumer originations and servicing portfolio. This position assists in monitoring operational controls, supporting issue management and remediation efforts, and ensuring activities performed by internal and external partners align with Bank requirements, regulatory expectations, and enterprise risk standards.

What you’ll be doing

• Coordinate with internal compliance, audit, and business stakeholders to support operational controls testing for consumer shared services
• Assist in developing and maintaining testing plans for processes, risks, and controls, with consideration for Bank-specific requirements.
• Track official and self-reported findings for consumer shared services, including status updates, remediation follow-up, validation testing, and timely resolution.
• Support the implementation and maintenance of consumer TMCC policies and procedures, ensuring alignment with TFSB policies and applicable Bank requirements.
• Serve as a point of contact for routine questions, documentation requests, and issue tracking related to the consumer originations and servicing portfolio.
• Escalate issues, control gaps, and potential risks to the manager in a timely manner, as appropriate.

What you bring

• Bachelor’s degree
• 2+ years of experience in governance and oversight or consumer originations or servicing
• Prior experience with maintaining business processes, risks and controls
• Prior experience maintaining policy and procedures
• Prior experience supporting issue management processes end to end

Added bonus if you have

• Advanced degree in risk management, business administration or operations management
• Prior experience with governance reporting, and cross-functional coordination
• Prior experience working with internal audits and external examinations (ie: FDIC)
• Prior experience overseeing KPI-based performance monitoring
• 5+ years’ experience in governance and oversight or consumer originations or servicing

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.