Pre Registration Coordinator

Description

Position Summary

The Pre-Registration Coordinator plays an important role in creating a positive patient experience by ensuring accurate and timely completion of pre-registration, insurance verification, appointment preparation, and patient communications. This position works collaboratively with Scheduling, Authorizations, Front Office, and clinical teams to support efficient daily operations and a seamless patient experience. Responsibilities include providing front office coverage to support patient check-in, registration, and other patient-facing services. The ideal candidate is detail-oriented, adaptable, and comfortable working in a fast-paced medical environment.

Essential Responsibilities

• Demonstrate Tower's core values of quality, safety, teamwork, accountability, integrity, and respect.
• Maintain the confidentiality and security of patient, financial, and organizational information in accordance with HIPAA and applicable privacy regulations.
• Follow established organizational policies, procedures, and applicable healthcare regulations.
• Communicate professionally and courteously with patients, referring physician offices, coworkers, and other healthcare professionals.
• Maintain accurate and complete documentation in patient records and scheduling systems.
• Demonstrate professionalism, reliability, accountability, and effective time management.
• Adapt to changing departmental priorities, workflows, and technology.
• Maintain a safe, respectful, and patient-centered work environment.
• Provide high-quality customer service while respecting patient privacy, dignity, and individual needs.

Core Job Duties

• Complete patient pre-registration accurately and within established departmental timelines.
• Verify and update patient demographics, insurance information, and authorization status.
• Identify insurance discrepancies and coordinate with appropriate departments to resolve issues.
• Review appointment information, physician orders, and documentation for completeness and accuracy.
• Coordinate with referring physician offices to obtain missing orders, clarify examination details, and confirm referring provider information.
• Collaborate with the Authorizations team to address pending authorizations and insurance-related concerns.
• Maintain clear, accurate, and consistent appointment, registration, and payment documentation to support appropriate billing processes.
• Contact patients to confirm appointments, review examination preparation instructions, discuss applicable financial responsibilities, and communicate relevant appointment details.
• Identify and escalate scheduling, registration, or patient concerns to the appropriate team members.
• Provide front office coverage, including patient check-in, registration, and other patient-facing responsibilities, to support daily operations and continuity of service.
• Assist with additional administrative and patient coordination responsibilities consistent with the position and departmental needs.

Requirements

Education and Experience

• High school diploma or equivalent required.
• One to three years of experience in medical office administration, patient registration, pre-registration, or a related healthcare setting preferred.
• Familiarity with medical terminology, insurance verification, and healthcare scheduling processes preferred.
• Experience with electronic health records (EHR) and patient registration systems preferred.

Knowledge and Skills

• Strong attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, Microsoft Office, email, and standard office equipment.
• Ability to communicate clearly, professionally, and compassionately with patients and coworkers.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to prioritize responsibilities and manage competing demands in a fast-paced environment.
• Ability to interpret and follow written and verbal instructions, policies, and procedures.
• Ability to work independently while contributing to a collaborative team environment.
• Willingness to learn new systems, workflows, and departmental processes.

Physical Requirements and Work Environment

• Ability to perform prolonged periods of computer-based and administrative work.
• Position involves a combination of sitting, standing, walking, bending, and repetitive keyboard use.
• Ability to communicate effectively in person, by telephone, and through electronic systems.
• Occasional lifting or moving of office materials weighing up to 30 pounds, with or without reasonable accommodation.
• Work is performed in a medical office environment with potential exposure to patients with communicable illnesses.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Scheduling and Availability

• This position requires scheduling flexibility, including availability for weekday evening and weekend shifts based on departmental needs.
• Work schedules may vary to support patient services, front office coverage, and operational requirements.
• Additional hours may be available or required in accordance with applicable wage and hour laws and organizational policies.
• Occasional participation in off-site meetings or training may be required.

Additional Information Tower is committed to providing a professional, respectful, and inclusive workplace. Employment decisions are based on job-related qualifications and organizational needs, consistent with applicable federal, state, and local employment laws.

SALARY: $23-25/hr