TecNec CSR Support

A 100% Employee-Owned company, Tower Products Incorporated is well regarded and is one of the largest and most successful supply companies in the nation. We truly are a Customer First company, where our employee-owners take pride in the work we do and trust and respect each other. We look to work with problem-solvers who want to be part of our team and can help us serve our expansive base of high-profile customers. The CSR Team Support role provides internal operational support to the Senior Account Management team. This position is responsible for assisting with order processing, account maintenance, and administrative sales tasks to ensure efficient workflow and timely service for customers. The role works closely with Senior Account Managers and internal departments to help manage order activity, maintain accurate records, and support the overall sales process. This position focuses on internal coordination and operational support and does not include direct customer communication responsibilities.

Key Responsibilities

• Provide operational and administrative support to Senior Account Managers.
• Process and manage sales orders within internal systems to ensure accuracy and completeness.
• Review and maintain account information, order details, and documentation within CRM/ERP platforms.
• Assist with order updates, changes, and internal coordination with fulfillment, purchasing, and other departments as needed.
• Serve as the primary point of contact for live chat communications on the company website, providing prompt, helpful, and professional assistance to customers and website visitors.
• Monitor open orders and help ensure timely processing and resolution of internal issues.
• Prepare internal documentation and supporting materials related to sales orders and account activity.
• Support sales team workflow by assisting with routine administrative and operational tasks.
• Maintain organized and accurate records of sales activity and order history.
• Assist with internal reporting or data preparation as requested by sales leadership.
• Perform other related duties as assigned to support the sales and customer service teams.

Required Skills & Qualifications

• Previous experience in a Customer Service Representative (CSR) or sales support role preferred.
• Strong oral/written communication skills.
• Strong interpersonal & interdepartmental skills.
• Comfortable with team collaboration
• Strong organizational and time management skills with an ability to meet deadlines.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and data accuracy.
• Strong understanding of the need to document open order progress and the importance of efficiency.
• Critical thinking.
• Ability to recognize, outline, and utilize available resources.
• Adaptability – ability to remain flexible in a dynamic environment.
• Proficiency with business systems such as CRM, ERP, or order management platforms.
• Proficiency with Response.
• Proficiency with Microsoft Office.
• Preferred previous customer service experience
• Preferred previous multimedia experience is a plus, but not required (broadcast, pro-audio, video, etc.)
• Bilingual skills are welcome but not required for immediate job openings.

Work Environment This position operates in the office environment and requires frequent computer use to manage order processing and internal systems. Position Details

• Full-time, 40-hour work week
• Hours: Mon-Fri, 8:30 am-5:00 pm/9:30 am-6:00 pm
• Hourly Pay Range: $20.00 - $26.00 per hour (based on experience)
• Potential incentives based on sales and margin

Competitive Benefits Include

• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• 401(k) retirement plan
• Profit‑sharing bonus program
• Employee Stock Ownership Plan (ESOP)

Additional Information

• Tower Products Incorporated
• 100% Employee-Owned
• Located in Saugerties, NY
• Equal Opportunity Employer (EOE)

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Monday - Friday, 8:30 am-5:00 pm / 9:30 am- 6:00 pm, On-site

Full-time, 40-hour work week, On-site