Assistant Corporate Trainer

Tower Products Incorporated, where your work truly makes a difference. As a 100% employee-owned company, every team member plays a direct role in our success. We're looking for dependable, motivated individuals who take pride in their work, enjoy being part of a supportive team, and want to build a long-term career with a growing organization. As the Corporate Trainer Assistant, you play a critical role in supporting Tower Products' learning and development initiatives. This position serves as the operational backbone of the training function, ensuring that employees have access to quality training resources, vendor-led educational opportunities, performance feedback, and up-to-date knowledge materials. The role combines quality assurance, training coordination, learning administration, and organizational support. You will work closely with the Corporate Trainer, department leaders, vendors, and team members across the company to ensure a consistent and effective learning experience. This position offers a clear development path for individuals interested in learning and development, training, employee performance, and organizational effectiveness.

Key Responsibilities

• Monitor and score inbound phone calls and website chat interactions against standard quality scorecards.
• Write clear, objective, and constructive evaluation notes to help managers and the Corporate Trainer coach employees effectively.
• Track recurring individual and departmental skill gaps, visualizing key QA metrics, performance trends, and training completion rates in monthly and quarterly reports for leadership review.
• Maintain scorecards and participate in periodic calibration checks to ensure grading accuracy and consistency across the board.
• Serve as the primary point of contact for vendor trainers, scheduling sessions, setting up conference rooms/technology, managing guest logistics, and distributing pre/post-training materials.
• Coordinate event rosters, issue calendar invites/reminders, track attendance, and gather participant feedback following learning events.
• Maintain and curate an internal library of free webinars, industry certifications, vendor modules, and learning tracks organized by role.
• Assist the Corporate Trainer with Learning Management System (LMS) administration, user enrollment, tracking course completion, and keeping internal documentation up to date.
• Conduct targeted micro-coaching or refresher training sessions for employees who demonstrate specific QA or workflow deficiencies.
• Assist in delivering portions of new-hire orientation, co-facilitate workshops, support quarterly on-site hiring events, and create quick-reference guides or learning aids.

Skills & Qualifications, Experience & Education

• Ability to analyze audio recordings, transcripts, and operational workflows without missing critical details, while ensuring training materials, scorecards, and LMS documentation maintain high standards of accuracy.
• Ability to analyze tone of voice, pacing, and customer sentiment during calls, while actively listening during 1-on-1 coaching sessions and workshops to identify learner needs and comprehension gaps.
• Strong written English skills to deliver clear, constructive feedback and job aids, paired with the confidence to present reporting to leadership and co-facilitate training sessions or hiring events.
• Proficient in standard office software (spreadsheets, data visualization tools, ERP proficiency, and Confluence documentation) with an aptitude for navigating Learning Management Systems (LMS) and learning software.
• Ability to evaluate colleagues fairly and consistently based on objective standards rather than personal opinion, maintaining confidentiality and impartiality during both QA evaluations and coaching interactions.
• Ability to look beyond single interactions to spot recurring performance patterns across teams, translating QA trends into actionable training plans and targeted coaching priorities.
• Strong self-management skills to balance a consistent QA review schedule with training event setup, LMS updates, meeting coordination, and reporting deadlines without close supervision.
• Discretion & Confidentiality: This role involves access to customer interactions and internal performance data. Candidates must handle all information with professionalism and respect for privacy.
• On-Site Reliability: This role requires working from our Saugerties office. Punctuality and consistent attendance are required.
• Preferred background or experience in Customer Service, Quality Assurance, HR, Administrative Support, or Corporate Training.
• Preferred familiarity with Learning Management Systems (LMS) or data visualization tools.
• Preferred experience coordinating events, workshops, or training sessions.

Competitive Benefits Include

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Profit Sharing Program
• Employee Stock Ownership Plan (ESOP)

Additional Information:

• Tower Products Incorporated
• 100% Employee-Owned
• Located in Saugerties, NY
• Equal Opportunity Employer (EOE)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

8:30 am - 5:00 pm , Monday - Friday , On-site Full-time , 40 hour week , On-site